What do you do if your Functional Training clients criticize your performance?

First listen, this doesn't just mean hearing the words your clients are saying but truly understanding the message behind them. Active listening involves paying full attention, acknowledging their concerns, and refraining from interrupting or becoming defensive. By showing that you value their input, you create a space for open communication and show respect for their experience. Remember, their feedback is often more about their needs and expectations. Then reflect on their points. Ask yourself if there is truth to what they're saying and how it could help you improve. Self-reflection is a powerful tool for personal growth and can lead to enhanced training methods and better client outcomes.

Whether it is 1 client or 5 clients that have something to point out, listen to what they have to say and listen all the way through. Outcomes are what matter to the client. Some changes to a clients routine may negatively impact them initially before improving past a previous plateau in the near future. If you have made an adjustment to their training that will improve their mechanics they may see an initial decrease in performance. Why? Because different muscles are being used to use the correct mechanics and they will wear out faster causing a seemingly negative output. Figure out what problem your client is facing. Decide if the training has caused these problems. Find a solution with your client to give them a sense of control.

Neste caso, acho importante n?o levar a crítica para o lado pessoal. Acho importante entender que a crítica é sobre o desempenho e n?o sobre a pessoa. Pedir exemplos específicos sobre os pontos dos quais o cliente disse estar insatisfeito pode ajudar a identificar áreas de melhoria e, por fim, mas n?o menos importante, usar a crítica como oportunidade de crescimento. Analisá-la de forma construtiva e observar como posso melhorar o ponto criticado no futuro.

Listen attentively to their feedback without taking it personally, focusing on areas for improvement. Demonstrate empathy and understanding while addressing their concerns professionally. Engage in open dialogue to clarify expectations and ensure alignment between client goals and training methods. Adapt training approaches based on client feedback to enhance satisfaction and results. Continuously strive to refine skills and knowledge to provide the best possible service to clients.

Acho importante ouvir o que o cliente tem a dizer. A escuta ativa é de extrema importancia e demonstra que você tem interesse em querer melhorar ao receber o feedback do cliente,o que demonstra respeito às opini?es dele. Se houve erro de sua parte, assuma a sua responsabilidade. Isso demonstra maturidade e e disposi??o para crescer profissionalmente. E por fim, ofere?a solu??es para solucionar os problemas apresentados pelo cliente e siga com a??es corretivas, implementando mudan?as na abordagem do treinamento.

Client feedback in Functional Training is invaluable, even when it's critical. Responding professionally and constructively is essential. View criticism positively, as an opportunity to improve rather than an attack on your skills. When criticized, genuinely acknowledge clients' concerns and engage in active listening to understand their perspective. This often clarifies necessary improvements or adjustments. Collaborating with clients fosters a healthier training environment, offering solutions to complex issues and strengthening relationships.

It is important to listen to client criticisms because they give insight to how the community may view you. Take the time to assess one criticism at a time. If the client feels your demeanor is too abrasive they may need a lighter touch and more encouragement. Another client may feel they need someone to be hard on them to push themselves to the goals they want. The client will generally state what they need. If they feel your programming is too difficult, sit down and assess their outcomes. Not just the physical, but the mental as well. Are your clients wearing down and need a touch more recovery? Remember that successful trainers are constantly transforming their approach. Realize that there is always room to adapt your style.

La critique n'est pas toujours bien per?ue chez les professionnels du sport. Elle n'est pas toujours non plus bien formulée de la part du client. Néanmoins, les critiques peuvent être constructives. Il faut entendre ce que notre interlocuteur nous dit. C'est l'occasion de faire le point sur les méthodes utilisées et la personnalité du client entre autres (bien d'autres facteurs également) et évaluer leurs pertinences. Il ne s'agit pas de remettre en cause ses valeurs ou ses compétences mais plut?t l'application de celles-ci dans un cadre donné. Les critiques permettent de constamment s'améliorer. Si toutefois, la critique n'est ni pertinente ni constructive, il est de notre devoir d'écouter, d'informer et d'expliquer ses choix au client.

I find that when my clients criticize me, which I say lightly, it’s usually them either not understanding why we are doing something or simply not enjoying it. Don’t take it personally, allow it to sit with you and process it as feedback. Did I do/say something off? If so fix it. Or was it a “them” thing? If so I do my best to explain why I’m doing it and how it will help them. I also do extra reassurance that even if it feels strange or scary it’s often just because it’s a new experience and those feelings will change as it is normalized for them.