What do you do if your feedback in Account Management is not well-received?

If feedback in Account Management isn't well-received, I focus on understanding the reasons behind it, then address concerns with empathy and specific suggestions for improvement. I strive to create an open environment where ongoing communication is encouraged, fostering a culture of collaboration and growth within the team.

How feedback can be improved to be well received: Be Objective & Helpful: Focus on solutions, not blame. ("Let's optimize this!") Timely & Positive: Pick a calm moment, and highlight strengths before improvement areas. Listen & Collaborate: Be open to their perspective, work together on solutions. Follow Up: Check in and offer further support.

Creating a culture of transparency where you're allowing both parties to communicate transparently is the first thing. I've noticed that my initial reaction always lacks the perspective of the other person, or consideration towards the knowledge/visibility gap they might have into my day-to-day. This generates an emotional response which is not the best way to go about it. Over time however you can train yourself to factor things from the other side and ideally have a more productive dialogue.

Resistance signals..... I may need a different approach. I think about the timing, setting, and medium of my feedback delivery. Sensitive topics are often better in private vs. a group. Tailoring my style to the receiver's preferences frequently yields better results. For instance, when a team member seemed uncomfortable with direct feedback in a group setting, I adapted by scheduling a one-on-one meeting and using a more conversational tone. This led to a more open and productive discussion, and the team member felt more supported in their development.

To enhance clarity and prevent misunderstandings, I give specific, objective, and fact-based examples illustrating my points. Rather than "Your client interactions need work," I might say, "In our last client meeting, I noticed that waiting to address their main concern seemed to cause frustration, based on their facial expressions and tone. Perhaps tackling it upfront could set a more positive tone." Concrete examples make feedback tangible and actionable while maintaining a professional and constructive tone.

Accounts plays a very important role in any business . Accounts Management can be up to the mark only by encouraging and showing growth . If the leader need a good accounts management he or she should be well versed with accounting process also .

Feedback resistance is a reflection of perceived danger to status quo either of individuals or the system. It need not be related to the content of the feedback but anticipated consequences. A positive track would be to emphasize the alignment of the feedback to the overall mission and its contribution for furthering collective goals. Messages framed in positive terms has greater probability of breaching the resistance barrier and ensure relevant action. Moreover it needs to be couched in non-confrontational terms to get desired traction. Amicability of delivery will enhance chances of adoption in the right spirit and execution towards desired outcomes. Ensure the communication is conveyed to the right channels with focus on win-win.

Consider Timing and Context: Evaluate when and where you deliver feedback. Choose appropriate moments and settings where the recipient is more likely to be receptive. Additionally, tailor your approach based on individual preferences and circumstances to ensure that feedback is delivered constructively and positively received.