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What do you do if your ERP team is facing employee disengagement?

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Employee disengagement is a serious problem that can affect the performance, productivity, and morale of any team. But when it comes to ERP teams, the stakes are even higher. ERP stands for Enterprise Resource Planning, and it refers to the software systems that integrate and manage the core business processes of an organization. ERP teams are responsible for designing, implementing, and maintaining these complex and critical systems, which often involve multiple stakeholders, vendors, and departments. If your ERP team is facing employee disengagement, you need to act fast and smart to prevent costly errors, delays, and conflicts. Here are some tips on how to do that.

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ángela Baz Carrero

Cofundadora & CMO en Galicia IT | HubSpot Admin | RevOps | CRM & Marketing Automation | Inbound Marketing con IA

1 Identify the causes

The first step to address employee disengagement is to understand what is causing it. There could be many factors, such as lack of clarity, communication, recognition, feedback, autonomy, or growth opportunities. You can use surveys, interviews, or focus groups to gather feedback from your ERP team members and find out what is driving their dissatisfaction and frustration. You should also monitor the key performance indicators (KPIs) of your ERP project, such as scope, budget, timeline, quality, and customer satisfaction, to identify any gaps or issues that might be affecting your team's engagement.

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Larry Oltmanns

Lead Consultant @ Infosys | PeopleSoft Certified
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Plan a group activity outside of office preferbly a boating trip, park excursion or something that is popular for groups in local area. Build relationships during and upon coming back to office setup meetings on how to improve communication between teams.

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ángela Baz Carrero

Cofundadora & CMO en Galicia IT | HubSpot Admin | RevOps | CRM & Marketing Automation | Inbound Marketing con IA
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Crea un ambiente de transparencia y retroalimentación continua. Además de identificar las causas del descompromiso, es fundamental establecer un entorno donde la comunicación fluya en ambos sentidos. La transparencia en la gestión del proyecto ERP y una cultura de retroalimentación continua pueden crear un ambiente de confianza. Esto implica no solo escuchar las preocupaciones del equipo sino también actuar sobre ellas de manera visible. Implementar sesiones regulares de "pregunta y respuesta" con la dirección y talleres de resolución de problemas puede ser una forma efectiva de involucrar al equipo en la búsqueda de soluciones conjuntas.

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Syed Kashif Ali

Customer-Centric Strategist & Supply Chain Innovator | Advocating for Excellence in Customer Experience through Strategic Innovation | Valuable Asset for Retail Giants | Content Drafting
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Identify the Cause: Meet with individuals, small groups to understand their frustrations. Is it a lack of training, unclear goals, or repetitive tasks? Address the Root: Based on the reasons,create solutions. Offer training sessions, set clear objectives, or consider task automation. Open-Comm: Hold regular team meetings to discuss concerns and progress. Encourage open communication and feedback. Invest in Growth: Provide opportunities for skill development through conferences or relevant courses. This shows you value their growth. Recognition & Rewards: Acknowledge achievements and celebrate team wins. Implement a recognition program to boost morale. By following these steps, we can create more engaged & motivated ERP team.

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2 Communicate the vision

One of the main reasons why ERP teams lose engagement is because they don't see how their work contributes to the overall goals and vision of the organization. ERP projects can be long, complex, and challenging, and sometimes the team members might feel isolated, overwhelmed, or undervalued. To avoid this, you need to communicate the vision and purpose of your ERP project clearly and frequently. You should explain why the project is important, what are the expected benefits and outcomes, and how each team member's role and tasks are aligned with the vision. You should also celebrate the milestones and achievements of your ERP project and recognize the efforts and contributions of your team members.

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ángela Baz Carrero

Cofundadora & CMO en Galicia IT | HubSpot Admin | RevOps | CRM & Marketing Automation | Inbound Marketing con IA
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Visualiza el impacto individual en el éxito global. Para que la comunicación de la visión sea efectiva, cada miembro del equipo necesita ver cómo su trabajo individual contribuye al éxito del proyecto. Herramientas de visualización del progreso, como dashboards personalizados, pueden ayudar a los empleados a comprender su impacto directo en los KPIs del proyecto. Celebrar los peque?os éxitos individuales además de los hitos del proyecto fomenta un sentido de logro y pertenencia.

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3 Foster collaboration

Another way to boost employee engagement in your ERP team is to foster collaboration and teamwork. ERP projects require a high level of coordination and integration among different functions, processes, and systems, and your team members need to work together effectively and efficiently. You can use various tools and methods to facilitate collaboration, such as cloud-based platforms, agile methodologies, cross-functional meetings, or co-creation workshops. You should also encourage knowledge sharing, feedback, and learning among your ERP team members and with other stakeholders, such as vendors, customers, or end-users.

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ángela Baz Carrero

Cofundadora & CMO en Galicia IT | HubSpot Admin | RevOps | CRM & Marketing Automation | Inbound Marketing con IA
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Incentiva la innovación dentro del equipo. Fomentar la colaboración es esencial, pero igual de importante es incentivar la innovación. Esto puede lograrse mediante hackatones internos, sesiones de brainstorming dedicadas a la mejora de procesos o mediante programas de reconocimiento que premien ideas innovadoras aplicadas al proyecto ERP. Establecer un "fondo de innovación" para proyectos peque?os propuestos por el equipo puede ser una manera tangible de demostrar el apoyo a la innovación.

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4 Empower your team

A key factor that influences employee engagement is the sense of empowerment and autonomy that your team members have over their work. ERP teams need to have the flexibility and authority to make decisions, solve problems, and innovate within their scope and responsibilities. You can empower your team by delegating tasks, setting clear expectations and boundaries, providing support and resources, and trusting their judgment and expertise. You should also involve your team in the planning and execution of your ERP project and solicit their opinions and suggestions on how to improve the process and outcomes.

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ángela Baz Carrero

Cofundadora & CMO en Galicia IT | HubSpot Admin | RevOps | CRM & Marketing Automation | Inbound Marketing con IA
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Desarrolla líderes dentro del equipo de ERP. Empoderar a tu equipo también significa desarrollar habilidades de liderazgo en sus miembros. Identificar y nutrir talentos internos para roles de liderazgo en proyectos paralelos o futuras fases del ERP puede aumentar el compromiso al ofrecer claras trayectorias de carrera dentro del proyecto. Ofrecer roles de "líder de proyecto adjunto" para proyectos menores puede ser un primer paso efectivo.

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5 Promote growth

Finally, you can enhance employee engagement in your ERP team by promoting growth and development opportunities. ERP teams need to constantly update and upgrade their skills and knowledge to keep up with the changing business and technology environment. You can support your team's growth by providing training, coaching, mentoring, or certification programs that are relevant to their roles and goals. You can also offer them challenging and diverse assignments, projects, or roles that allow them to learn new things, expand their horizons, and showcase their talents.

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ángela Baz Carrero

Cofundadora & CMO en Galicia IT | HubSpot Admin | RevOps | CRM & Marketing Automation | Inbound Marketing con IA
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Crea una cultura de aprendizaje y adaptabilidad. Promover el crecimiento no se limita a ofrecer formación; se trata de crear una cultura donde el aprendizaje continuo y la adaptabilidad sean valorados y fomentados. Establecer grupos de estudio internos, suscripciones a plataformas de aprendizaje en línea y tiempo dedicado durante la jornada laboral para la exploración de nuevas tecnologías y metodologías pueden hacer que el equipo se sienta más comprometido y preparado para los retos futuros.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your ERP team is facing employee disengagement?

1

2

3

4

5

6

1 Identify the causes

2 Communicate the vision

3 Foster collaboration

4 Empower your team

5 Promote growth

6 Here’s what else to consider

Enterprise Resource Planning (ERP)

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What do you do if your ERP team is facing employee disengagement?

1

2

3

4

5

6

1 Identify the causes

2 Communicate the vision

3 Foster collaboration

4 Empower your team

5 Promote growth

6 Here’s what else to consider

Enterprise Resource Planning (ERP)

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