What do you do if your employees are not engaged with your ERP system?

1 Identify the root causes

The first step to address the lack of engagement with your ERP system is to identify the root causes of the problem. You can use surveys, interviews, focus groups, or feedback sessions to gain insight from your employees. Common reasons for a lack of engagement may include not understanding the benefits and value of the system, inadequate training or support, mistrust of the system or data it provides, feeling excluded from the design or implementation, and not seeing how it aligns with their goals. By pinpointing the root causes, you can customize solutions to meet your employees' specific needs and concerns.

2 Communicate the vision and goals

The second step to increase employee engagement with your ERP system is to communicate the vision and goals of the system clearly and consistently. You need to explain why the system is important for the organization, how it will help achieve the strategic objectives, and what are the expected outcomes and benefits. You also need to show how the system will impact the work and roles of your employees, and how it will support their professional development and growth. You can use various channels, such as newsletters, webinars, meetings, or posters, to communicate the vision and goals of the ERP system. You should also encourage feedback and questions from your employees and address any doubts or issues they may have.

3 Provide training and support

The third step to enhance employee engagement with your ERP system is to provide training and support for your employees. You need to ensure that your employees have the necessary skills and knowledge to use the system effectively and efficiently. You can design and deliver training programs that are relevant, interactive, and accessible for your employees. You can also provide ongoing support, such as help desks, manuals, tutorials, or mentors, to assist your employees with any technical or operational issues they may encounter. You should also monitor and evaluate the training and support activities and make adjustments as needed.

6 Review and improve your ERP system

The sixth and final step to maintain employee engagement with your ERP system is to review and improve your ERP system regularly. You need to measure and monitor the performance, usability, and satisfaction of your ERP system. You can use various metrics, such as adoption rates, error rates, productivity rates, or satisfaction scores, to evaluate the system. You can also collect feedback and suggestions from your employees on how to improve the system. You can then implement the necessary changes or enhancements to the system based on the data and feedback. By reviewing and improving your ERP system, you can ensure that it meets the changing needs and expectations of your organization and your employees.