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What do you do if your emotional intelligence is lacking in Facility Management (FM)?

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Emotional intelligence (EI) is the ability to understand and manage your own emotions and those of others. It is a crucial skill for facility managers (FMs), who have to deal with diverse stakeholders, complex challenges, and unpredictable situations. But what if you feel that your EI is lacking or needs improvement? How can you boost your EI and become a more effective and empathetic FM? Here are some tips and strategies to help you.

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Shaji Pillai (CFM - PMP - BICSc - LSS)

Operations Manager - FM Soft Services (SME - Soft Services) at Star Services Facility Management L.L.C ( An MQ…
???????? ???????????????? IFMA CFM?,PMI PMP?,CCBA?,LEED GA?,IOSH,MBA

50 ?? ???????????????? ?????? ?????????? ???????????? | HEAD OF FACILITIES MANAGEMENT DEPARTMENT | CFM?, PMP?, LEED…
Farhan Aziz

(M.P.E.C)(M.I.F.M.A) (M.I.S.S.P)(M.C.I.P.S)(M.A.S.C.E)

1 Assess your EI level

The first step is to identify your strengths and weaknesses in EI. You can do this by taking a self-assessment test, such as the Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) or the Emotional Quotient Inventory (EQ-i 2.0). These tests measure your abilities in four domains of EI: perceiving, using, understanding, and managing emotions. They can give you a baseline of your EI level and show you the areas that need more attention.

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Shaji Pillai (CFM - PMP - BICSc - LSS)

Operations Manager - FM Soft Services (SME - Soft Services) at Star Services Facility Management L.L.C ( An MQ Holdings Group L.L.C Company )
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If you find that your emotional intelligence (EI) is lacking in Facility Management (FM), there are several steps you can take to improve in this area: 1, Self- awareness 2, Empathy 3, Active listening 4, Conflict resolution skills 5, Stress management 6, Communication skills 7, Continuous learning 8, Seek feedback. By taking these steps, you can gradually enhance your emotional intelligence and become more effective in managing facilities and relationships within the FM field. Remember that building emotional intelligence is a lifelong journey, so be patient and persistent in your efforts.

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???????? ???????????????? IFMA CFM?,PMI PMP?,CCBA?,LEED GA?,IOSH,MBA

50 ?? ???????????????? ?????? ?????????? ???????????? | HEAD OF FACILITIES MANAGEMENT DEPARTMENT | CFM?, PMP?, LEED GA??| Leading ???????????????? ?????????????? & Circular Economy Specialist | Driving Sustainability??
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By social awareness , self awareness , feedbacks , case studies etc we can access the emotional intelligence. Off course other personality traits like self control also

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Farhan Aziz

(M.P.E.C)(M.I.F.M.A) (M.I.S.S.P)(M.C.I.P.S)(M.A.S.C.E)
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1-Self-Assessment- Be your own Auditor 2-Training and Development- Master your Communication 3-Practice Active Listening 4-Empathy Building 5-Build Positive Relationships & Seek Feedback

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Claudia Gehm

LinkedIn Top Voice Gest?o de Contratos | Gerente | Head | Administrativo | Contratos |
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Se estiver lhe faltando inteligência emocional no gerenciamento de facilities, é importante buscar um curso de desenvolvimento de habilidades interpessoais e emocionais. Procure por programas que abordem temas como inteligência emocional, comunica??o eficaz, resolu??o de conflitos, empatia e lideran?a emocional. Esses cursos podem ser oferecidos por institui??es de ensino, organiza??es profissionais ou empresas especializadas em treinamento corporativo. Também pode ser interessante considerar cursos de coaching ou workshops que ofere?am oportunidades práticas de aplicar e aprimorar suas habilidades emocionais, para entender melhor as emo??es próprias e dos outros, e como gerenciá-las de forma construtiva no ambiente de trabalho.

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2 Learn from feedback

Another way to improve your EI is to seek and accept feedback from others, especially from your colleagues, clients, and supervisors. Feedback can help you gain insights into how others perceive you, how you affect them, and how you can improve your communication and collaboration skills. You can ask for feedback regularly, either formally or informally, and be open to constructive criticism. You can also use feedback tools, such as 360-degree feedback or peer review, to get a more comprehensive and objective perspective on your EI.

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3 Practice mindfulness

Mindfulness is the practice of paying attention to the present moment, without judgment or distraction. It can help you enhance your EI by improving your self-awareness, self-regulation, and empathy. Mindfulness can help you notice your emotions, thoughts, and sensations, and recognize how they influence your behavior and decisions. It can also help you calm your mind, reduce stress, and focus on the task at hand. You can practice mindfulness by doing meditation, breathing exercises, or yoga, or by simply being more attentive to your surroundings and experiences.

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Claudia Gehm

LinkedIn Top Voice Gest?o de Contratos | Gerente | Head | Administrativo | Contratos |
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Praticar mindfulness pode ser uma ferramenta poderosa para lidar com as dificuldades no gerenciamento de facilities devido à falta de inteligência emocional. Ao cultivar a consciência do momento presente e das próprias emo??es, é possível reduzir o estresse, melhorar a comunica??o, tomar decis?es mais conscientes e resolver conflitos de forma mais eficaz. Essa abordagem pode ajudar a promover um ambiente de trabalho mais harmonioso e produtivo, mesmo em situa??es desafiadoras.

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4 Develop your empathy

Empathy is the ability to understand and share the feelings of others. It is a key component of EI, as it enables you to build rapport, trust, and cooperation with your stakeholders. Empathy can help you anticipate the needs and expectations of your clients, resolve conflicts with your staff, and support your team members. You can develop your empathy by listening actively, asking open-ended questions, expressing interest and concern, and showing appreciation and recognition.

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???????? ???????????????? IFMA CFM?,PMI PMP?,CCBA?,LEED GA?,IOSH,MBA

50 ?? ???????????????? ?????? ?????????? ???????????? | HEAD OF FACILITIES MANAGEMENT DEPARTMENT | CFM?, PMP?, LEED GA??| Leading ???????????????? ?????????????? & Circular Economy Specialist | Driving Sustainability??
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Consider a facility manager overseeing a commercial office building. One day,he receive multiple complaints from tenants about the inadequate temperature control. Instead of simply viewing this as a technical issue to be fixed using a technician , the fm approaches the situation with empathy by Understanding Tenant complaint reason . The facility manager takes the time to listen actively to the tenants' complaints . He understood that uncomfortable temperature not only affects the tenants' physical comfort but also impacts their overall satisfaction with the workplace .Through the empathetic approach tenants feel valued and understood and he strengthens relationships with tenants

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5 Seek learning opportunities

The last tip is to seek learning opportunities that can help you grow your EI skills. You can do this by reading books, articles, or blogs on EI, such as Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves, or The Emotionally Intelligent Manager by David Caruso and Peter Salovey. You can also watch videos, podcasts, or webinars on EI, such as The Power of Emotional Intelligence by Daniel Goleman, or How to Be Emotionally Intelligent by TEDx Talks. Additionally, you can enroll in online courses, workshops, or coaching programs on EI, such as the Emotional Intelligence for Leaders course by Coursera, or the Emotional Intelligence Coaching Certification by the Institute for Social and Emotional Intelligence.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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???????? ???????????????? IFMA CFM?,PMI PMP?,CCBA?,LEED GA?,IOSH,MBA

50 ?? ???????????????? ?????? ?????????? ???????????? | HEAD OF FACILITIES MANAGEMENT DEPARTMENT | CFM?, PMP?, LEED GA??| Leading ???????????????? ?????????????? & Circular Economy Specialist | Driving Sustainability??
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Based on my experience, Implementing emotional intelligence in facility management cultivates stronger connections with tenants, boosts satisfaction, and promotes workplace harmony. This results in improved tenant retention, positive recommendations, and a competitive advantage in the property management sector. Embracing emotional intelligence as a fundamental skill in facility management enables organizations to foster innovation, strengthen stakeholder ties, and establish environments conducive to professional and emotional growth.

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What do you do if your emotional intelligence is lacking in Facility Management (FM)?

1

2

3

4

5

6

1 Assess your EI level

2 Learn from feedback

3 Practice mindfulness

4 Develop your empathy

5 Seek learning opportunities

6 Here’s what else to consider

Facility Management (FM)

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What do you do if your emotional intelligence is lacking in Facility Management (FM)?

1

2

3

4

5

6

1 Assess your EI level

2 Learn from feedback

3 Practice mindfulness

4 Develop your empathy

5 Seek learning opportunities

6 Here’s what else to consider

Facility Management (FM)

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