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Last updated on 2024年7月14日

What do you do if your emotional intelligence is lacking as a Case Manager?

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As a case manager, you need to have a high level of emotional intelligence to deal with complex and sensitive situations involving your clients, colleagues, and other stakeholders. Emotional intelligence, or EI, is the ability to understand, manage, and express your own emotions, as well as empathize and communicate effectively with others. But what if you feel that your EI is lacking or needs improvement? How can you develop this crucial skill and enhance your performance and relationships as a case manager? Here are some tips and strategies to help you.

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Karina Delgado

Business Partner | Mentora | Recrutamento e Sele??o | RH Estratégico | Implanta??o de RH do Zero

1 Assess your EI level

The first step to improving your EI is to identify your strengths and weaknesses in this area. You can do this by taking a self-assessment test, such as the Emotional Quotient Inventory (EQ-i), or by asking for feedback from your supervisor, peers, or clients. Be honest and open to learning from your results and observations. Recognize where you excel and where you need to work on.

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2 Learn from others

One of the best ways to boost your EI is to learn from others who demonstrate high levels of this skill. Observe how they interact with different people and situations, how they handle emotions, and how they solve problems. You can also seek a mentor or coach who can guide you and provide constructive feedback. Alternatively, you can join a professional network or community of practice where you can exchange ideas and experiences with other case managers.

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3 Practice mindfulness

Mindfulness is the practice of being present and aware of your thoughts, feelings, and sensations in the moment, without judgment or distraction. It can help you improve your EI by enhancing your self-awareness, self-regulation, and empathy. You can practice mindfulness by doing meditation, breathing exercises, yoga, or other activities that calm your mind and body. You can also apply mindfulness to your daily work by paying attention to your emotions and how they affect your decisions and actions.

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Karina Delgado

Business Partner | Mentora | Recrutamento e Sele??o | RH Estratégico | Implanta??o de RH do Zero
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Como a Mindfulness pode ser aplicada? Redu??o do estresse: Praticar mindfulness pode ajudar os funcionários a lidar melhor com o estresse no trabalho, reduzindo a ansiedade e promovendo a resiliência emocional. Melhoria da concentra??o: A aten??o plena pode aumentar a capacidade de foco e concentra??o, o que pode levar a uma maior produtividade e eficiência no trabalho. Melhoria das rela??es interpessoais: Ao praticar a escuta ativa e a empatia, os funcionários podem desenvolver melhores habilidades de comunica??o. Tomada de decis?o mais consciente: A mindfulness pode ajudar os líderes e funcionários a tomar decis?es eficazes. Cultivo da criatividade: A mente consciente e tranquila está mais aberta a novas ideias e perspectivas.

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Tammy Blevins-Gierson

Medical Social Worker
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It’s best not too get emotionally involved with your clients. It’s important to know the difference between empathy & sympathy

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4 Expand your perspective

Another way to improve your EI is to expand your perspective and try to see things from different angles. This can help you develop your social awareness and relationship management skills, as well as reduce bias and conflict. You can expand your perspective by reading, listening, or watching diverse sources of information and stories, by engaging in cross-cultural or interdisciplinary collaborations, or by volunteering or participating in social causes.

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Wendi Gwaltney MSN RN CCM

Nurse Writer/Utilization Review Case Manager
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Increasing your emotional intelligence (EI) begins with you and understanding where you are on the spectrum. Being able to assess your own EI helps with learning from others. How do others respond to difficult situations? What would I have done in that situation? What should I have done? What responses are more likely to create calm? Being mindful of how you are feeling and being open to different perspectives increases your EI making you more approachable to others. Being approachable is vital to receiving feedback. We all make mistakes. We all can overcome our mistakes. We should never be defined by our mistakes. Accept, Acknowledge, Learn, and Move on!

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5 Seek feedback and improvement

Finally, to improve your EI, you need to seek feedback and improvement regularly. You can do this by setting SMART goals for yourself, by asking for feedback from your clients, colleagues, or supervisor, or by using tools such as journals, logs, or portfolios to reflect on your progress and challenges. You should also celebrate your achievements and reward yourself for your efforts. Remember that EI is not a fixed trait, but a dynamic and evolving skill that you can always enhance.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your emotional intelligence is lacking as a Case Manager?

1

2

3

4

5

6

1 Assess your EI level

2 Learn from others

3 Practice mindfulness

4 Expand your perspective

5 Seek feedback and improvement

6 Here’s what else to consider

Case Management

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What do you do if your emotional intelligence is lacking as a Case Manager?

1

2

3

4

5

6

1 Assess your EI level

2 Learn from others

3 Practice mindfulness

4 Expand your perspective

5 Seek feedback and improvement

6 Here’s what else to consider

Case Management

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