What do you do if your emotional intelligence is hindering effective communication in sales?

Customer BUY with Emotions and Justify with Logic. As simple concept but most of professionals mixed it and cry why there is no conversion. Example subscriber will always use basic phone functionality even on super priced premium smartphones, on contrary will provide 1000's justification for their overspend. Understanding human psychology and need for his desire is pivotal in making your next move and you may see that objections are evolved specially from there. Self asked questions: 1) why client has raised that request 2) what will happen if he don't buy it 3) how it will impact his personal and professional life 4) what is compelling event 5) what timelines is in his mind 6) why he will trust you 7) have you proven your credibility

Como seres emocionales que somos, toda interacción que tengamos con otras personas, pondrá de manifiesto nuestra emocionalidad. La venta no es la excepción. Por lo tanto, un comercial debe saber (o aprender) a manejarla, por lo cual todo el autoconocimiento y la comprensión de su IE es fundamental para que sus relaciones comerciales lleguen a buen puerto y la emocionalidad de sus clientes juegue a su favor.

Sin una gestión adecuada de las emociones, es muy difícil tener éxito en una carrera en ventas. Vivimos prácticamente gestionando el NO, por lo que si no alineamos nuestra inteligencia emocional a esa circunstancia estaremos en desventaja.

I always believe seeking feedback is the best way for us to improve. Feedback from a trusted source can be like having someone hold up a mirror and reveal areas for improvement. It might sting a little at first, but the potential to strengthen your connections and boost sales is absolutely worth it.

Taking Feedback are the right practice which shows your characteristics to adapt, listen and way to provide value to others. Most of time we react, behave and mind stop thinking as we are busy in speaking. Audience will observe Your body language, tone more than the content which you are telling and any rudeness, attitude will enable to make an opinion for you, mostly negative. 1) Feedback during the meeting 2) providing pause so that there is a time for them to think and digest 3) proper eye contact so that they remain with you 4) Smiling face are always appreciated 5) active listening will help to remain with the audience and provide the feeling that you care about them and not providing salesy pitch. Build Rapport First

No hay nada mejor que el otro para que observe tu autogestión emocional. Por más que seamos muy críticos con nosotros mismos, hay ciertos temas en la cual es muy difícil autoevaluarnos. Para ello están los jefes, mentores y pares con experiencia. Ellos podrán orientarte.

In my opinion, building emotional intelligence is an ongoing process, but the rewards are immense. It can be incredibly helpful to find an accountability partner to practice active listening and emotional management with. Maybe it's a colleague or friend who can give you honest feedback on your responses in mock scenarios.

I used to memorize product FABs and USPs to bedazzle customers and I wondered why noone's buying. Once, I returned to the office crestfallen because I was rejected again. A kind-hearted senior offered to let me tag along in his next meeting. At the client's, I waited for him to pounce, to impress the prospect with product info. Instead, for an hour they just chatted about the prospect's family, what they do on weekends... Near the end of the meeting, he spent 5 minutes on the product and we walked away with a major order! I since learned that sales is about the prospect, the people, not the product. It is people who make the decision to buy. No matter how good your product is, it is still up to them whether to deal with you or not.

Empathy is very important. It is what allows you to bridge the gap between you and the client. Empathy can be applied in different aspects - their personal life, their office, the work they're trying to get done, etc. In my current industry which deals w/ heavy equipment, I found that if I spend time understanding my client's challenges, in a very specific manner, in mining operations for example, and I articulate what they said to demonstrate that I understand their situation, I am able to become a "consultant" and my product proposal becomes a "solution" instead of an expense. And they even say thanks! To me, the best feeling is when I receive thanks from clients.

Emotional intelligence in communication with customers is very important.And again, emotional intelligence is developing with experience.There are always different situations and different kind of customers.Empathy, gestures, active listening and knowledge are most important in conversation. First of all, you should build the trust from your customer.And the trust became from your way of talking and knowing the topic very well.Once the customers start to believe you, than you already finish the first part of your job. And everything saying in the first part is connected with the development on emotional inteligence.

Adapting your communication style to suit different clients is a key aspect of using emotional intelligence effectively in sales. Some clients may prefer a direct approach, while others might respond better to a more consultative style. Pay attention to verbal and non-verbal cues to gauge their comfort level and adjust your tactics accordingly. This flexibility can greatly enhance your ability to connect with a wide range of clients.

If low emotional intelligence affects your sales communication, work on improving it. Listen carefully to understand clients better. Ask for feedback on how you communicate. Take part in training to enhance your emotional skills. Keep practicing these skills to get better over time.