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What do you do if your emotional intelligence is affecting your engagement in an IT services career?

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Emotional intelligence (EI) is the ability to understand and manage your own and others' emotions, especially in the workplace. EI can help you communicate effectively, build rapport, resolve conflicts, and cope with stress. However, EI can also affect your engagement in an IT services career, where you may face technical challenges, demanding clients, and fast-paced changes. How can you balance your EI and your IT skills to succeed in your field? Here are some tips to help you.

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Ali Ibrahim

Veterinarian | Animal Health Advocate | Poultry Healthcare | AMR | Enhancing animal welfare through expert care and…
Monica Swamy

Listed among Top 100 Powerful Personalities in India/Awarded As Career Transition & Progression Coach of the Year…
Karl M.

Automation Ombudsman | Educator | HIPAA Translator | Security Minded Technology Leader | IT & Business Strategist |…

1 Assess your EI level

The first step is to evaluate your own EI level and identify your strengths and weaknesses. You can use online tools, such as the Emotional Intelligence Test or the Emotional Quotient Inventory, to measure your EI skills in four domains: self-awareness, self-management, social awareness, and relationship management. Alternatively, you can ask for feedback from your colleagues, managers, or mentors. By knowing your EI level, you can set realistic goals and focus on improving the areas that need more attention.

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Ali Ibrahim

Veterinarian | Animal Health Advocate | Poultry Healthcare | AMR | Enhancing animal welfare through expert care and operational excellence in Abu Dhabi. Let's connect to elevate animal health together!
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In my opinion, If your emotional intelligence is impacting your engagement in an IT services career, take proactive steps to address the issue. Begin by increasing self-awareness of your emotions and their effects on work interactions. Develop strategies for managing emotions, enhancing empathy, and improving communication skills. Seek support from mentors or counselors and commit to continuous learning in emotional intelligence. By taking these steps, you can enhance your effectiveness and satisfaction in your IT services career.

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Monica Swamy

Listed among Top 100 Powerful Personalities in India/Awarded As Career Transition & Progression Coach of the Year 2023/Speaker/Trainer
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Solicit feedback from my colleagues, mentors, or supervisors about my emotional intelligence and its impact on my engagement in my IT career. Use this feedback to identify areas for improvement and set goals for development.

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Moses J.

Executive Leadership & EQi Coach
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I believe that taking the EQi assessment would enable one to “fine-tune” one’s different aspects of Emotional Intelligence. That would definitely lead to higher levels of performance and higher level of awareness of our strengths and weaknesses.

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Gurleen Kaur

I help professionals re-align their communication skills to succeed professionally??#CommunicationIntelligence?? | Mentor to 20K+ Professionals | Founder - ZSL |Author '5 Inner Intelligence Framework' Curriculum
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In the world of IT, developing emotional intelligence is like adding superpowers to your toolkit. Emotional Intelligence begins with self-awareness, which is all about understanding your own emotions in different situations. Think of it as tuning into your own emotional radio station and learning to control the volume. Once you know what makes you tick, it becomes far more easy to position yourself in a manner where you're able to enter situations with an intelligent mindset. A big thing becoming self aware does for your Emotional Intelligence is that it allows you the ability to separate yourself from emotionally charged situations to deal with the conflict, or problem at hand in an intelligent manner.

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Angela Cox (She/Her)

Empowering women to build unwavering confidence, achieve sustainable career success and visibility, and create a life filled with joy and prosperity
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1. Look at your strengths and weaknesses. 2. Look at the challenging areas with the curiosity rather than judgement 3. Test your resistances- identify the challenge and use the timeline to see how your attitude towards it changed with time. This will enable you to pinpoint the root cause of the misalignment. 4. Ask for a feedback- a colleague you trust or your next in line could be a good fit. Accept support or criticisms if any and use it as a stepping stone going forward. 5. Partner with a coach to develop effective strategies snd re-new your tool set to ensure your EI helps your career development and not the other way around

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2 Develop your EI skills

The second step is to develop your EI skills through training, practice, and reflection. You can enroll in online courses, such as the Emotional Intelligence for IT Professionals or the Emotional Intelligence at Work, to learn the concepts and techniques of EI. You can also practice your EI skills in your daily interactions with your co-workers, clients, and stakeholders. For example, you can listen actively, empathize, express gratitude, and apologize when necessary. Additionally, you can reflect on your emotions and actions and learn from your mistakes and successes.

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Mahendra Kapadia - Empowerment and Happiness Coach, Author

Futurist, Empowerment & Happiness Coach, Keynote Speaker -Author
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I found following very relevant- 1. U need to spend time with urself to reflect, take stock of ur strengths, provide positive inputs / stop negative inputs to ur mind (which reduces ur EI), learn meditation (the most powerful technique to improve EI). Also, don't load ur mind with unnecessary content. 2. When U work with urself or ur team members or customers or boss, u are spending ur mental energy. U need to rejuvenate urself everyday and inbetween during the day. So that u heal from negative emotions & neutralise all ur feelings before u go to bed. U will hv perfect sleep thru night. 3. U will then be charged up fully. With a fresh mind & heart, U will be a Black Belt Commando in ur field to take on any task the next day morning!!!

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3 Apply your EI skills

The third step is to apply your EI skills to your IT services tasks and projects. You can use your EI skills to enhance your technical skills, such as problem-solving, creativity, and innovation. For instance, you can use your self-awareness to identify your strengths and weaknesses in IT, your self-management to regulate your emotions and cope with stress, your social awareness to understand your clients' needs and expectations, and your relationship management to collaborate effectively with your team and stakeholders. By applying your EI skills, you can deliver high-quality IT services and increase your satisfaction and performance.

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4 Balance your EI and IT skills

The fourth step is to balance your EI and IT skills and avoid the pitfalls of either too much or too little EI. Too much EI can lead to emotional exhaustion, burnout, or over-involvement in others' problems. Too little EI can lead to poor communication, isolation, or conflict. To balance your EI and IT skills, you need to set boundaries, prioritize your tasks, delegate when necessary, and seek support when needed. You also need to maintain a healthy work-life balance and take care of your physical and mental well-being.

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Karl M.

Automation Ombudsman | Educator | HIPAA Translator | Security Minded Technology Leader | IT & Business Strategist | Technology Assessor | Cybersecurity Practitioner | Relationship Builder
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Emotional intelligence complements technical skills. By integrating EI and IT service skills, you’ll grow more effectively and gain the recognition you deserve. Assuming you have the IT skill but lacking in EI build it with tools emotional intelligence tests, or personality assessments to evaluate competencies. Seek feedback from peers, mentors and subordinates. Their insights can help you understand how others perceive you and identify areas for growth. Get right with yourself: feedback must be welcomed with gratitude. Develop social skills. Enhance your ability to connect with others. Practice active listening, adapt communication styles, and build rapport. Be prepared to continuously grow in the social skills in your career.

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5 Update your EI skills

The fifth step is to update your EI skills regularly and adapt to the changing IT services environment. You need to keep learning and growing as an IT professional and as an emotionally intelligent person. You can update your EI skills by reading books, articles, or blogs on EI, by joining online communities or forums on EI, or by attending workshops or seminars on EI. You can also seek feedback from your peers, managers, or mentors on your EI skills and make adjustments accordingly. By updating your EI skills, you can stay relevant and competitive in your IT services career.

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6 Benefit from your EI skills

The sixth step is to benefit from your EI skills and enjoy your IT services career. You can use your EI skills to advance your career, such as by applying for promotions, seeking new opportunities, or expanding your network. You can also use your EI skills to enrich your career, such as by finding meaning, purpose, or passion in your work, by contributing to your organization's goals or values, or by making a positive impact on your clients or society. By benefiting from your EI skills, you can achieve your personal and professional goals and fulfill your potential in your IT services career.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your emotional intelligence is affecting your engagement in an IT services career?

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1 Assess your EI level

2 Develop your EI skills

3 Apply your EI skills

4 Balance your EI and IT skills

5 Update your EI skills

6 Benefit from your EI skills

7 Here’s what else to consider

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