What do you do if your emotional intelligence is hindering your decision-making in CSR?

Bias could also sway towards one side of the spectrum which becomes a stumbling block for any CSR activities to be a success. Addressing any form of biases even before setting foot towards action is crucial for the success of a CSR process

Bias of any nature should be kept outside the ambit of the mission for achieving the CSR objective of the company. CSR projects are designed as per the business and the mission of the company which should not be driven with emotional empathy of any particular individual who is implementing the project.

Seeking perspectives from your internal stakeholders is the key towards designing CSR projects which can be driven based on the company's business and mission. It is important to consult external stakeholders as well to understand whether the decisions taken to achieve a certain outcome is for the society and for the ecosystem and not for an individual's motive.

Cuando mi inteligencia emocional obstaculiza la toma de decisiones en Responsabilidad Social Corporativa es crucial abordar este desafío de manera consciente y estratégica, reconociendo mis propias emociones y viendo cómo influyen en mis decisiones. La autoevaluación es fundamental para comprender mis patrones emocionales y cómo afectan mis elecciones en el ámbito de la RSC. Además, hay que trabajar en fortalecer las habilidades emocionales, aprendiendo a manejar el estrés, la empatía y la autorregulación. La empatía me permite comprender mejor las necesidades de las partes interesadas y tomar decisiones más informadas. Además, busco apoyo en colegas o mentores que puedan proporcionarme perspectivas objetivas y puedan ayudarme.

Emotional intelligence is good while designing certain aspects of the program but while setting boundaries it's important to consider the mission and the business of the organisation. Boundaries should be considered to achieve a desired output and Outcome for the project which helps in bringing a change in the whole ecosystem and not just an individual.

Emotional intelligence is a crucial factor in effective CSR leadership, enabling leaders to recognize and regulate their emotions, prejudices, and motives for successful decision-making. EI comprises four key components: self-awareness, self-management, social awareness, and relationship management, which help leaders understand their own emotions and those of others. Self-awareness is a fundamental aspect of EI, allowing leaders to recognize and regulate their emotions, leading to informed decisions that consider stakeholders' needs and perspectives. Organizations can apply EI skills to leadership and decision-making. EI skills can be applied to non-profit leadership and decision-making, leading to improved decision-making outcomes.

Alex, a project manager, noticed productivity issues due to poor communication. He introduced a new tool to improve workflows, facing initial resistance. Through workshops, personal anecdotes, and a buddy system, he demonstrated the tool’s benefits, easing the team’s transition. The strategy not only enhanced efficiency and project timelines but also fostered team camaraderie. Alex learned the importance of empathy and support in implementing change, leading to significant improvements in workflow and team morale.

If emotional intelligence hinders CSR decision-making, first acknowledge the issue. Seek feedback from diverse stakeholders to gain different perspectives. Engage in emotional intelligence training to enhance self-awareness, empathy, and regulation. Incorporate evidence-based decision-making, utilizing data and research to inform choices. Create a balanced decision-making team combining emotional insight with analytical strengths. Periodically review decisions to ensure they align with CSR goals and adapt strategies as needed, learning from outcomes to improve future decision-making.