What do you do if your confidence wavers during negotiations with customers?
Negotiating with customers is a critical skill in ensuring customer retention, but it's not uncommon to feel a dip in confidence during these interactions. It's essential to recognize that this is a natural part of the negotiation process and to have strategies in place to regain your footing. Maintaining a calm and assertive demeanor can help you navigate through these moments and ultimately secure a positive outcome for both you and your customers.