What do you do if your confidence is affecting your decision-making as a customer service manager?
As a customer service manager, your confidence plays a crucial role in guiding your team and making decisions that impact customer satisfaction. However, when confidence turns into overconfidence, it can cloud your judgment, leading to poor decision-making. If you find your confidence affecting your decisions, it's essential to step back, assess the situation objectively, and seek feedback to ensure that you're on the right track. This article explores practical strategies to balance confidence with humility and maintain effective decision-making in customer service management.