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What do you do if your communication as a people manager is eroding trust and credibility?

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As a people manager, realizing that your communication methods may be undermining trust and credibility with your team can be unsettling. It's essential to address this issue head-on to maintain a healthy working environment. Trust is the foundation of effective leadership, and without it, your ability to lead and manage effectively is compromised. If you suspect your communication style is damaging trust, it's time to take a step back, evaluate your approach, and implement strategies to rebuild that trust. The following sections will guide you through the process of identifying communication pitfalls and correcting them to enhance your credibility and strengthen your team's confidence in your leadership.

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Amy Wallin

CEO at Linked VA
Murilo Oliveira

Coordenador de Opera??es na RNP

1 Assess Honestly

Begin by taking a thorough and honest assessment of your communication style. Reflect on feedback you've received from team members, and consider instances where your messages may have been unclear or misinterpreted. This self-reflection is crucial; it allows you to pinpoint specific behaviors that could be contributing to the erosion of trust. Remember, the goal is not to assign blame but to understand the impact of your communication and to identify areas for improvement.

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Amy Wallin

CEO at Linked VA
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Your communication style needs constant updating. We live in a modern world so that means we have to cater to many different cultures, ages, mindsets etc. What worked before may not work anymore. If trust has been eroded make note that asking them for feedback may not result in honest opinions because they no longer trust what you will do with that information or if it will be used against them. People will form opinions based on what they see and hear. If you yourself are not playing in integrity or you talk about people behind their backs or anything like that - people will not suddenly start trusting you without seeing a chhange in behaviour.

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Antonio Costa Rosa

Strategic Business Development & Marketing Professional | Operations Management
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Assessing honestly requires introspection and humility. Reflect on past interactions and feedback received from team members with an open mind. Consider instances where clarity was lacking, messages were misinterpreted, or trust was compromised due to communication issues. Acknowledge any patterns or behaviors that may have contributed to these outcomes without assigning blame. This self-awareness is essential for identifying areas needing improvement and fostering a culture of trust and effective communication within the team.

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Murilo Oliveira

Coordenador de Opera??es na RNP
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Fa?a uma avalia??o honesta de sua própria comunica??o e comportamento. Identifique áreas onde você pode estar contribuindo para a falta de confian?a e credibilidade, seja através de falta de clareza, falta de transparência ou falta de empatia. Reconhe?a seus próprios erros e esteja aberto a aprender com eles. Admitir suas falhas e assumir a responsabilidade por elas é o primeiro passo para reconstruir a confian?a com sua equipe.

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2 Listen Actively

Active listening is a cornerstone of effective communication and trust-building. Ensure you are fully present in conversations, giving team members your undivided attention and showing genuine interest in their perspectives. By validating their concerns and demonstrating empathy, you create a safe space for open dialogue. This approach not only helps in gathering valuable insights but also signals to your team that their opinions matter, which can significantly bolster trust.

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Antonio Costa Rosa

Strategic Business Development & Marketing Professional | Operations Management
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Active listening is a vital skill for building trust and fostering effective communication. It involves being fully present in conversations, giving undivided attention to team members, and genuinely engaging with their perspectives. By validating their concerns and showing empathy, you create an environment conducive to open dialogue. This approach not only gathers valuable insights but also signals to your team that their opinions matter, strengthening trust and collaboration

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Murilo Oliveira

Coordenador de Opera??es na RNP
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Dedique tempo para ouvir atentamente as preocupa??es e feedback de sua equipe. Demonstre empatia e compreens?o genuína, mostrando que você valoriza suas opini?es e está comprometido em resolver quaisquer problemas que possam surgir. Esteja aberto a críticas construtivas e seja receptivo a diferentes perspectivas. Isso n?o apenas ajuda a resolver mal entendidos, mas também fortalece os la?os de confian?a com sua equipe.

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3 Clarify Intent

When communicating with your team, clarity is key. Take the time to explain the rationale behind decisions and the expectations for team members. If there's a change in plans or a misunderstanding, address it promptly and provide clear, concise information. This transparency in your communication helps to prevent rumors and confusion, which can quickly undermine trust.

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Murilo Oliveira

Coordenador de Opera??es na RNP
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Comunique-se de maneira clara e transparente sobre suas inten??es e motiva??es. Esclare?a qualquer mal entendido ou equívoco que possa ter surgido devido a uma comunica??o inadequada no passado. Demonstre consistência entre suas palavras e a??es, garantindo que sua equipe possa confiar em você como um líder.

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4 Provide Support

Building trust isn't just about what you say; it's also about what you do. Offer consistent support to your team by being accessible and providing the resources they need to succeed. When you follow through on your commitments and show that you're invested in their growth and well-being, team members are more likely to trust your leadership and feel valued within the organization.

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Antonio Costa Rosa

Strategic Business Development & Marketing Professional | Operations Management
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Supporting your team goes beyond words; it's about actions. Be consistently accessible and provide the resources necessary for their success. By fulfilling commitments and demonstrating investment in their growth and well-being, you reinforce trust in your leadership and ensure team members feel value

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5 Encourage Feedback

Encourage an environment where feedback is welcomed and valued. Invite your team to share their thoughts on your communication style and the overall team dynamics. This two-way communication fosters a culture of continuous improvement and shows that you are committed to bettering yourself as a leader, thereby reinforcing trust.

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Murilo Oliveira

Coordenador de Opera??es na RNP
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Crie um ambiente onde o feedback seja valorizado e encorajado. Incentive sua equipe a compartilhar suas preocupa??es, ideias e sugest?es para melhorias. Esteja aberto a receber feedback de maneira construtiva e use-o como uma oportunidade para aprender e crescer como líder. Mostre a sua equipe que você está comprometido em fazer mudan?as positivas com base em seu feedback.

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6 Adapt and Grow

Lastly, be willing to adapt your communication style based on the feedback and observations you've gathered. Personal growth is an ongoing process, and as you make changes to how you communicate, you'll likely see a positive shift in the team's trust and credibility toward you. Embrace this growth mindset, and remember that each step forward contributes to a more harmonious and effective team.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your communication as a people manager is eroding trust and credibility?

1

2

3

4

5

6

7

1 Assess Honestly

2 Listen Actively

3 Clarify Intent

4 Provide Support

5 Encourage Feedback

6 Adapt and Grow

7 Here’s what else to consider

People Management

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What do you do if your communication as a people manager is eroding trust and credibility?

1

2

3

4

5

6

7

1 Assess Honestly

2 Listen Actively

3 Clarify Intent

4 Provide Support

5 Encourage Feedback

6 Adapt and Grow

7 Here’s what else to consider

People Management

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