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What do you do if your client's body language indicates they are not engaged in the conversation?

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Interpersonal communication is a vital skill, especially in client-facing roles where understanding and engagement are key to success. When you're in a conversation with a client, their body language can tell you a lot about their level of interest and engagement. But what do you do if you notice signs of disengagement? This article explores practical steps to help you navigate this situation, ensuring that both you and your client can have a productive and positive interaction.

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1 Read Signs

Observing your client's body language is the first step in assessing their engagement. Look for cues such as lack of eye contact, closed posture, or frequent checking of their watch or phone. These non-verbal signals can indicate that their mind is elsewhere. It's important to not jump to conclusions, as they might simply be tired or preoccupied. However, recognizing these signs gives you the opportunity to address the situation before it affects the outcome of your meeting.

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Rahinatu Suleman

? Aspiring Islamic Counseling Psychologist ? I Help you Grow in Life & Language with Ease (Multidisciplinary Teacher) ? ALX Fellow ? Volunteer ? Soap Maker
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How do you realize someone is paying attention or not? Study them, are they fidgeting?, lacking eye contact?, keep staring elsewhere intermittently? These signals indicate they aren’t focused on whatever is been communicated hence, affects the desired outcome of the meeting.

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2 Ask Questions

If you sense disengagement, gently probe with open-ended questions to draw your client back into the conversation. Questions like "How do you feel about this?" or "What are your thoughts?" can encourage them to share their perspectives. This not only shows that you value their input, but it also gives them the chance to steer the conversation towards topics they find more engaging. Be attentive to their responses, as these will provide further insight into their level of interest.

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Rahinatu Suleman

? Aspiring Islamic Counseling Psychologist ? I Help you Grow in Life & Language with Ease (Multidisciplinary Teacher) ? ALX Fellow ? Volunteer ? Soap Maker
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Ask questions when you realize their disengagements. Ask open-ended questions( those that do not require a yes/no response) like “how are you really feeling?”, “what would you like to talk about now?”. Listen to their responses and in case they’re not ready to engage in the conversation at the moment, reschedule it to a later date agreed by both parties.

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3 Adjust Approach

Adaptability is key in communication. If your client's body language suggests disinterest, consider changing your approach. Perhaps the current topic isn't resonating with them, or the conversation is too one-sided. Try shifting the focus to something you know they are passionate about or use a more interactive approach like showing a demo or a visual aid. By altering your strategy, you can re-engage your client and keep the conversation flowing.

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Rahinatu Suleman

? Aspiring Islamic Counseling Psychologist ? I Help you Grow in Life & Language with Ease (Multidisciplinary Teacher) ? ALX Fellow ? Volunteer ? Soap Maker
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Upon realizing disengagement from a client, adjusting or changing the orientation to the topic might help. It could stem from the conversation being one-sided or boring. Adopt a visual-aid approach in this case or allow them to express their opinions too, this will attract the attention of the client again.

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4 Reflect Empathy

Empathy goes a long way in re-establishing a connection. Acknowledge any potential distractions or concerns they may have by saying something like, "It seems like there's a lot on your mind today." This opens the door for them to share any underlying issues that might be affecting their focus. Your understanding attitude can help create a more open and trusting environment, making it easier for them to re-engage in the discussion.

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5 Simplify Message

Complexity can be a barrier to engagement. If you're discussing detailed or technical aspects, your client might feel overwhelmed, causing them to disengage. Simplify your message by breaking down complex ideas into smaller, digestible pieces. Use clear and concise language, and pause frequently to invite questions or clarifications. This helps ensure that they are following along and remain involved in the conversation.

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6 Follow Up

Finally, consider that some conversations may not reach full engagement in one sitting. If after trying these strategies your client still seems distant, respectfully suggest a follow-up meeting. This gives them time to process the information and come back with a fresh perspective. In your follow-up, address any outstanding concerns and reiterate key points to show that you are attentive to their needs and committed to a constructive dialogue.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your client's body language indicates they are not engaged in the conversation?

1

2

3

4

5

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1 Read Signs

2 Ask Questions

3 Adjust Approach

4 Reflect Empathy

5 Simplify Message

6 Follow Up

7 Here’s what else to consider

Interpersonal Communication

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What do you do if your client's body language indicates they are not engaged in the conversation?

1

2

3

4

5

6

7

1 Read Signs

2 Ask Questions

3 Adjust Approach

4 Reflect Empathy

5 Simplify Message

6 Follow Up

7 Here’s what else to consider

Interpersonal Communication

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