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Last updated on 2024年6月17日

What do you do if your career goals as an After-Sales professional aren't being understood by your managers?

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As an After-Sales professional, you're in the unique position of ensuring customer satisfaction and loyalty after the initial sale. This role is crucial for the long-term success of any business, but what happens when your career aspirations within this field aren't fully grasped by your leadership team? It's a common scenario that can lead to frustration and stagnation if not addressed. Here's what you can do to bridge the gap and get your managers on board with your career goals.

本文章的要点总结

Create a clear roadmap:

Clearly articulate your career goals to your managers, outlining specific steps needed to achieve them. This helps align your aspirations with the company’s objectives and makes it easier for managers to support you.### *Proactively build skills:Focus on developing valuable skills such as leadership and technical knowledge relevant to your desired career path. This not only prepares you for future roles but also shows your commitment to growth within the After-Sales domain

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1 Clarify Vision

It's essential to clearly articulate your career goals to your managers. This means going beyond vague aspirations and defining specific objectives you aim to achieve. For instance, if you're aiming for a managerial position in After-Sales, outline the steps you believe are necessary to get there, such as additional training or leading a project. By presenting a clear roadmap, you make it easier for your managers to understand what you're striving for and how it aligns with the company's objectives.

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Wynchelle Miranda
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I firmly believe and always practice that no matter what the situation is, it's essential to communicate your clear vision, ensuring your managers understand your goals. This alignment enables your team to work towards the same page and shared objectives, ultimately achieving them together.

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Sadique Ali

Customer Success Manager @ empfly | MBA in Marketing, HR
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I have personally feel that, once you are at sales professional, its very hard to choose another domain after some experience because companies are mainly focus on the additional KRA you can perform, Now when you are moving to the other domain, your next company will engage you in sales process. First thing is that, once you are starting your career in sales domain or anything else, you need be strict to that.

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Paulo César Assump??o

Representante Comercial B2B | Axalta Coating / Brasicoat Dissoltex | Consultor Técnico | Experiência de 40 anos na Indústria de Tintas e Revestimentos.
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Seus objetivos de carreira como profissional de Pós-Vendas n?o est?o sendo compreendidos pelos seus gestores? Segue a solu??o: - Agendar Reuni?o Individual: Apresente seus objetivos de forma clara, com exemplos e como eles se alinham com as metas da empresa. - Plano de Desenvolvimento: Elabore um plano com cursos, treinamentos e experiências relevantes para o seu aprimoramento. - Mentoria ou Coaching: Busque orienta??o e apoio para alcan?ar seus objetivos. - Comunica??o Frequente: Mantenha seu gestor informado sobre seus progressos e busque feedback. - Novas Oportunidades: Se você n?o for compreendido ou apoiado, explore o mercado de trabalho.

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Vincent Xue

Director/ Vice-President
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It's important to take proactive steps to address the situation. Here's what you can do: Clarify Your Goals: Make sure your career goals are well-defined and aligned with your skills, interests, and the needs of the organization. Write them down clearly so you can articulate them effectively. Communicate Effectively: Schedule a meeting with your managers to discuss your career goals. Clearly explain what you want to achieve and why it's important to you. Be open to their feedback and try to understand their perspective as well. Provide Context: Help your managers understand how your career goals align with the overall goals and objectives of the department or organization. Show them how your goals can contribute to the success of the team.

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2 Seek Feedback

Once your goals are laid out, actively seek feedback from your managers. Constructive criticism can provide valuable insights into how you can align your aspirations with the company's direction and expectations. Be open to suggestions and willing to adapt your goals based on this feedback. Remember, dialogue is a two-way street; it's not just about them understanding you, but also about you understanding the company's vision and how you can contribute to it.

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Paulo César Assump??o

Representante Comercial B2B | Axalta Coating / Brasicoat Dissoltex | Consultor Técnico | Experiência de 40 anos na Indústria de Tintas e Revestimentos.
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Buscar Feedback para Esclarecer Objetivos de Carreira em Pós-Vendas: ? Identifique o Feedback Adequado: Busque feedback do seu gestor, colegas, mentores e fa?a uma autoavalia??o. ? Solicite Feedback Proativo: Agende reuni?es, fa?a perguntas e demonstre interesse. ? Escutar Ativamente e Fazer Perguntas: Preste aten??o, fa?a perguntas e demonstre receptividade. ? Analisar o Feedback e Criar um Plano de A??o: Reflita, identifique padr?es, crie metas SMART. ? Acompanhar o Progresso e Buscar Feedback Continuo: Monitore, busque feedback adicional e demonstre comprometimento.

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3 Build Skills

In the meantime, focus on developing skills that are valuable for your desired career path. If you aim to lead the After-Sales team, for example, enhance your leadership abilities, technical knowledge, and customer service skills. This proactive approach not only prepares you for future roles but also demonstrates to your managers your commitment to personal and professional growth within the After-Sales domain.

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charlie stevens

Vice President of Earthmoving Division at Thompson Tractor Company
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I think that building skills is the best option. Learn how to lead, how to read and understand financial statements, be the best collector in your company, mentor others, make yourself valuable. If you do all of this, your chances of advancing improve. On the flip side, consider that no one cares about your career goals as much as you do, so get back to work and stop your pity party.

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Craig M Johnson

Strategic Business Development Manager specializing in the Southeastern US market, with a strong emphasis on advancing wet processing technologies and promoting environmental sustainability in aggregate production.
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Through my career I’ve learned that you have to work at understanding internal relationships as much as building the external connections with your clients. If you’ve made steps you feel should lead to an advancement in your career, discuss them with people who can help you emphasize those efforts. Most successful companies have mentoring and training programs that require an initiative on your part for participation. Don’t wait on the opportunity to come your way, forge your own path to your ultimate success.

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Paulo César Assump??o

Representante Comercial B2B | Axalta Coating / Brasicoat Dissoltex | Consultor Técnico | Experiência de 40 anos na Indústria de Tintas e Revestimentos.
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Desenvolvendo Habilidades para Esclarecer Objetivos em Pós-Vendas, você estará no caminho certo para: - Comunicar seus objetivos de forma eficaz. - Construir relacionamentos positivos. - Alcan?ar o sucesso em sua carreira em Pós-Vendas.

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4 Leverage Success

Use your successes in the After-Sales field as leverage when discussing career goals with your managers. Document instances where you've added value to the company, such as improving customer satisfaction scores or streamlining post-sale processes. These achievements can serve as tangible evidence of your potential and ambition, making it easier for managers to envision you in advanced roles.

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Paulo César Assump??o

Representante Comercial B2B | Axalta Coating / Brasicoat Dissoltex | Consultor Técnico | Experiência de 40 anos na Indústria de Tintas e Revestimentos.
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Seus sucessos demonstram seu potencial. Use-os estrategicamente para alcan?ar seus objetivos de carreira em Pós-Vendas! ? Mostre seus Sucessos: Documente conquistas, comunique-as e conecte-as aos seus objetivos. ? Cres?a Profissionalmente: Busque aprendizado contínuo e mantenha-se atualizado. ? Atitude Positiva: Seja proativo, entusiasta e um jogador de equipe. ? Relacionamentos: Construa conex?es positivas com colegas e gestores.

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5 Foster Advocacy

It's also beneficial to find a mentor or advocate within the organization who understands your role and potential. This individual can be instrumental in championing your career goals to higher management. They can offer guidance, support your development, and help communicate the importance of your aspirations to those who may not fully understand the After-Sales landscape.

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6 Network Internally

Lastly, don't underestimate the power of internal networking. Engaging with colleagues from different departments can provide a broader perspective on how the After-Sales function integrates with other areas of the business. This networking can lead to new opportunities and collaborations that align with your career goals, while also showcasing your initiative and versatility to your managers.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Scott Roskens

VP of Feed Sales at Quality Liquid Feeds
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Actively participate in their sales effort with them. Show them instead of tell them. Most people would rather be shown than told.

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What do you do if your career goals as an After-Sales professional aren't being understood by your managers?

1

2

3

4

5

6

7

1 Clarify Vision

2 Seek Feedback

3 Build Skills

4 Leverage Success

5 Foster Advocacy

6 Network Internally

7 Here’s what else to consider

Aftersales

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What do you do if your career goals as an After-Sales professional aren't being understood by your managers?

1

2

3

4

5

6

7

1 Clarify Vision

2 Seek Feedback

3 Build Skills

4 Leverage Success

5 Foster Advocacy

6 Network Internally

7 Here’s what else to consider

Aftersales

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感谢您的反馈

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