What do you do if your business communication conflicts require adaptability?

First and foremost, it is important to realize that business communication needs to be done with extreme caution and that disagreements might always arise. We must consider both sides of a disagreement before reacting to it.

There’s a conflict because there’s a need that’s not being met. Identify the needs. Can you fulfill their needs or are you ready to compromise? If not, then it’s all about communicating your needs, persuading the other party how they might just benefit from it, and gradually bringing them to your side. It’s a tough one but it works well while you are making business deals. It may not work if the conflict is over resources such as a meeting room.

Ways to overcome this could be to “seek to understand” the dynamic in the audience. Perhaps you are dealing with multiple teams which have different perspectives. Maybe they don’t know something that you are trying to convey but you also might not know something that they fear about your recommendations. Try to get to know the individuals in those teams and see how you can help them. It is easier to build relationships when you lend your hand first.

Quando os conflitos de comunica??o empresarial demandam adaptabilidade, primeiro você precisa priorizar a compreens?o e a flexibilidade. Inicie identificando as causas subjacentes dos conflitos e ou?a ativamente todas as partes envolvidas. Adapte sua abordagem de comunica??o conforme necessário, empregando diferentes estilos e canais para alcan?ar melhor entendimento. Promova um ambiente de colabora??o e respeito mútuo, incentivando a empatia. Mantenha-se aberto a mudan?as e ajustes, focando no benefício coletivo da equipe e da organiza??o. A adaptabilidade na comunica??o n?o só resolve conflitos, mas também fortalece os la?os entre os membros da equipe e impulsiona o sucesso organizacional.

Being flexible means that we are always willing to engage in discussion about and discover solutions when an issue initially develops. It helps in the low-risk resolution of the issue in question.

Human in nature likes to assume things. Many conflicts happened because we made too many assumptions about someone/ situation. This can be mitigated by practicing listening. Here are some contributing factors why people don't listen: 1) You thought you know it all. Ego at play here. No one will know or have all the information before you are curious to find out by listening. 2) You can't wait for your turn to answer. Before others finished talking, you already formulate your answer to reply. 3) You select what you want to listen. Even in a conversation, you might choose to select what appeals to you, and shun off those are not in your favour. This biasness will filter off important information to promote understanding. Be curious.