What do you do if your Business Administration professionals are not meeting key performance indicators?

2 Provide feedback and coaching

The second step is to provide feedback and coaching to the business administration professionals. You need to be specific, timely, and constructive when giving feedback. You should highlight their strengths and achievements, as well as their areas for improvement and development. You should also set SMART (specific, measurable, achievable, relevant, and time-bound) goals and action plans for them to follow. You need to coach them on how to overcome their challenges and enhance their skills. You should also offer them support and guidance, as well as recognition and rewards for their progress and results.

3 Monitor and evaluate the performance

The third step is to monitor and evaluate the performance of the business administration professionals. You need to track and measure their KPIs and other indicators, such as customer satisfaction, quality, productivity, and innovation. You need to compare their performance with the goals and benchmarks, and identify any gaps or discrepancies. You need to review and adjust the goals and action plans if necessary, and provide ongoing feedback and coaching. You also need to evaluate the impact of your interventions and strategies on the performance and the business outcomes.

4 Implement corrective actions

The fourth step is to implement corrective actions if the performance of the business administration professionals does not improve or deteriorates. You need to identify the reasons for the lack of improvement or decline and take appropriate measures to address them. Possible corrective actions include redesigning tasks or processes, providing additional training or mentoring, allocating more resources or tools, reassigning or redeploying professionals, taking disciplinary or legal actions, and terminating the employment contract.

5 Foster a culture of excellence

The fifth step is to foster a culture of excellence in your organization. You need to create a positive and supportive work environment that encourages and enables the business administration professionals to perform at their best. You need to align their goals and values with the vision and mission of the business. You need to promote a culture of learning, innovation, and collaboration among them. You need to empower them to make decisions and take ownership of their work. You need to celebrate their successes and learn from their failures. You need to inspire them to pursue excellence and achieve their full potential.

6 Seek external help

The sixth step is to seek external help if you cannot resolve the performance issue internally. You may need to consult with experts, such as consultants, coaches, or trainers, who can provide you with professional advice and assistance. You may also need to outsource some of the tasks or processes to external providers, who can deliver better results and value. You may also need to partner with other organizations, such as suppliers, customers, or competitors, who can offer you new opportunities and insights. You may also need to benchmark your performance with the best practices and standards in your industry or sector.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?