What do you do if your boss in healthcare is difficult to communicate with?

2 Choose the right time and place

If you want to communicate with your boss about a problem, you need to choose the right time and place. Avoid approaching them when they are busy, stressed, or distracted. Instead, ask them when they have some time to talk, and schedule a meeting or a phone call. Choose a private and comfortable place, where you can speak without interruptions or distractions. Be respectful and professional , and avoid being confrontational or emotional.

3 Use positive and clear language

When you communicate with your boss, use positive and clear language. Start with something positive, such as acknowledging their efforts, achievements, or goals. Then, state the problem or issue in a clear and concise way, using facts and examples. Avoid blaming, accusing, or complaining. Instead, focus on how the problem affects you, your team, or your patients. Use "I" statements, such as "I feel", "I need", or "I would like", rather than "you" statements, such as "you always", "you never", or "you should".

4 Listen and empathize

Communication is a two-way street, so you need to listen and empathize with your boss as well. Listen attentively to what they say, and ask questions to clarify or confirm your understanding. Try to see things from their point of view, and acknowledge their feelings, concerns, or challenges. Show that you care and respect them, and that you are willing to work with them. Avoid interrupting, arguing, or dismissing their opinions.

5 Suggest solutions and compromise

After you have communicated the problem and listened to your boss, you need to suggest solutions and compromise. Don't expect your boss to change overnight, or to agree with everything you say. Instead, offer some suggestions on how to improve the situation, and ask for their input. Be realistic and flexible , and try to find a middle ground that works for both of you. For example, you could suggest a different way of giving feedback, a regular check-in meeting, or a clear action plan.

6 Follow up and evaluate

The last step is to follow up and evaluate your communication with your boss. Don't let the conversation end without agreeing on some next steps or goals. Write down what you discussed and what you agreed on, and share it with your boss. Follow through on your commitments, and check in with your boss periodically to see how things are going. Give and receive feedback, and celebrate any progress or improvement. If the problem persists or worsens, you may need to communicate again, or seek help from someone else.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?