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What do you do if your assertiveness is hindering effective workplace communication?

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Being assertive can help you express your opinions, needs, and boundaries in a respectful and confident way. However, if you are too assertive, you might come across as aggressive, rude, or domineering. This can damage your workplace relationships, reduce your credibility, and create conflicts. So, what do you do if your assertiveness is hindering effective workplace communication? Here are some tips to help you balance your assertiveness and adapt to different situations.

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Ryan Turpin

Sustainability Communications | Corporate Reporting | Ghostwriting & Editing
Megha Soni

MSIOP @ CalBaptist | HR Intern @ NBC Universal | Empowering Organizations and People |
Krishnamoorthy Sarma

Independent Consultant Renewables and Microturbine applications (Self-employed)

1 Assess your impact

The first step is to be aware of how your assertiveness affects others. You can ask for feedback from your colleagues, managers, or mentors. You can also observe their reactions, body language, and tone of voice when you communicate with them. Do they seem comfortable, engaged, and respectful? Or do they seem defensive, annoyed, or intimidated? If you notice signs of discomfort or hostility, you might need to tone down your assertiveness.

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Megha Soni

MSIOP @ CalBaptist | HR Intern @ NBC Universal | Empowering Organizations and People |
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The way people interpret things is subjective, so assertiveness can come across as rude. To avoid this hindering workplace communication, self-reflect and seek feedback, practice active listening, adjust your tone and body language, choose your battles wisely, explain your perspective clearly, seek common ground, and remain open to feedback from others. Strike a balance between assertiveness and open-mindedness to foster a productive, collaborative environment.

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Krishnamoorthy Sarma

Independent Consultant Renewables and Microturbine applications (Self-employed)
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One needs to be careful while being assertive. Communications involving safety, health, and company future outlook aspects need to be very assertive in nature. Also one needs to be assertive in communication involving his or her rights and requirements. All other communications can be sober enough.

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2 Listen actively

The second step is to listen actively to what others have to say. Listening is not just hearing, but also understanding, empathizing, and responding. When you listen actively, you show that you value others' perspectives, feelings, and needs. You also learn more about their goals, challenges, and expectations. This can help you communicate more effectively and collaboratively. To listen actively, you can use techniques such as paraphrasing, asking open-ended questions, and giving positive feedback.

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3 Adjust your style

The third step is to adjust your assertiveness style according to the context, the audience, and the goal. Different situations require different levels of assertiveness and different ways of expressing it. For example, you might need to be more assertive when you negotiate a contract, but less assertive when you apologize for a mistake. You might also need to consider the personality, culture, and position of the person you are communicating with. For example, you might need to be more direct with a senior manager, but more diplomatic with a peer. You might also need to adapt your language, tone, and body language to suit the situation.

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Ryan Turpin

Sustainability Communications | Corporate Reporting | Ghostwriting & Editing
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If you're "too assertive," it's definitely possible that your style is problematic. But before you start taking drastic measures, get some feedback from someone who's objective and who you trust. It could be that your "assertiveness" is being used against you by people who don't like the fact that you're challenging a status quo -- and if that's the case, you aren't the one who needs to change.

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4 Be respectful

The fourth step is to be respectful of others' opinions, needs, and boundaries. Being assertive does not mean being insensitive, arrogant, or dismissive. It means being honest, clear, and constructive. You can be respectful by using polite words, acknowledging others' contributions, and avoiding personal attacks or criticism. You can also be respectful by compromising, collaborating, and seeking win-win solutions. Being respectful can help you build trust, rapport, and mutual understanding with others.

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5 Be flexible

The fifth step is to be flexible and open-minded when you communicate with others. Being assertive does not mean being rigid, stubborn, or inflexible. It means being confident, but also willing to learn, change, and improve. You can be flexible by accepting feedback, admitting mistakes, and embracing new ideas. You can also be flexible by exploring alternatives, finding common ground, and accommodating others' preferences. Being flexible can help you cope with uncertainty, diversity, and complexity in the workplace.

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6 Be authentic

The sixth step is to be authentic and true to yourself when you communicate with others. Being assertive does not mean being fake, manipulative, or coercive. It means being genuine, consistent, and ethical. You can be authentic by expressing your feelings, values, and beliefs in a respectful and appropriate way. You can also be authentic by aligning your actions with your words, honoring your commitments, and acting with integrity. Being authentic can help you boost your self-esteem, credibility, and influence in the workplace.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Salini Raval

Assistant Manager (HR) at Gujarat State Petroleum Corporation Ltd
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1. Reflect on Your Communication Style and how it may be perceived by others. 2. Focus on listening attentively to others without interrupting or dominating the conversation. 3. Be Empathetic: Try to understand the viewpoints and concerns of others before asserting your own opinions. Empathy can help build rapport and create a more collaborative atmosphere. 4. Above all, Choose Your Words Carefully.

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What do you do if your assertiveness is hindering effective workplace communication?

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3

4

5

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1 Assess your impact

2 Listen actively

3 Adjust your style

4 Be respectful

5 Be flexible

6 Be authentic

7 Here’s what else to consider

Interpersonal Communication

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What do you do if your assertiveness is hindering effective workplace communication?

1

2

3

4

5

6

7

1 Assess your impact

2 Listen actively

3 Adjust your style

4 Be respectful

5 Be flexible

6 Be authentic

7 Here’s what else to consider

Interpersonal Communication

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