What do you do if a patron requests a book that is not in the library's collection?

1 Explore ILL

Interlibrary Loan (ILL) is a vital service that allows libraries to borrow books from other libraries on behalf of their patrons. If a book isn't available in your collection, check to see if it can be requested through ILL. This system connects thousands of libraries, vastly expanding the range of available materials. Patrons may need to be patient, as it can take some time for the book to arrive, but ILL is an excellent way to access books that are otherwise out of reach.

3 Digital Resources

Don't overlook digital resources such as eBooks and audiobooks. Many libraries have subscriptions to digital lending platforms where patrons can borrow electronic versions of books. These platforms often have a wider range of titles available instantly, which can be a great alternative if the physical book is not in your collection. Explain to patrons how to access these services and the benefits of digital borrowing.

5 Community Partnerships

Explore partnerships with local bookstores or community organizations that might have the book available. Some libraries have relationships with these entities and can arrange for patrons to borrow or read the book through them. This approach supports local businesses and community groups while providing the patron with access to the book they're looking for.

6 Keep Updated

Finally, encourage patrons to check back regularly for updates on their requests. Whether it's a pending ILL, a purchase request under consideration, or an upcoming addition to digital resources, keeping patrons informed helps maintain a positive relationship. It's also an opportunity to offer further assistance or alternative solutions if their initial request cannot be fulfilled.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?