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What do you do if patient care is compromised due to missed deadlines?

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When patient care is at risk due to missed deadlines, the situation demands immediate attention and a proactive approach. In healthcare management, ensuring timely delivery of care is crucial, and missed deadlines can have serious repercussions. It's important to understand that missed deadlines in healthcare can refer to delayed treatments, late medication administration, or postponed surgeries, among other things. These delays can lead to worsened health outcomes, increased stress for both patients and staff, and potentially legal consequences. Addressing these issues swiftly can help mitigate risks and maintain the standard of care expected in medical facilities.

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1 Assess Impact

To begin addressing compromised patient care, you must first assess the impact of the missed deadline. Determine the severity of the delay and identify which patients are affected. Consider the potential health implications for these individuals and prioritize actions based on the urgency of their conditions. It's essential to communicate clearly with your team to understand the reasons behind the missed deadlines and to prevent further delays. Transparency with patients and their families is also critical; keep them informed about the situation and the steps being taken to resolve it.

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Ravinder Bharti

Elevating PR and Marketing: Driving Growth & Innovation
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If patient care suffers because deadlines are not met, it's essential to assess the root causes and take immediate action. Prioritize patient needs and communicate openly with the healthcare team about the importance of meeting deadlines. Implement strategies such as task prioritization and better time management to prevent future delays. Ensure that resources are allocated effectively to support timely care delivery. By addressing the issue promptly and improving workflow processes, patient care can be restored to optimal levels.

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Brook Choulet, M.D.

The Performance Psychiatrist?|CEO| Forbes Health Advisory Board | President-American Board of Sports & Performance Psychiatry | Expert in optimizing mental health in high-achievers & athletes | Speaker | Advisor | Writer
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It's time to reevaluate your priorities. Patient care is at the center of what we do and it's crucial to assess the impact on the patient as well as conducting a root cause analysis to determine the underlying reasons that the deadline was missed. It's important to communicate effectively with the patient to ensure they understand the potential impact on their health and medical care.

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Kevin Garrett

Quality Management Consultant
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Assessment is vital to truly understand the problem. It comes down to what your data is telling you. I would argue that in any healthcare situation, a missed deadline probably carries a negative impact on the patient. Transparency is a vital step in fixing a problem but how many healthcare institutions have management that do not want transparency? Hand-in-hand with assessing Impact - and perhaps a precursor - is assessing the system's ability for self-examination. Too many times a system has been in place for 15 years along with its healthcare leader and no one has bothered to ask the question "Have we changed our way of administering patient care?"

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2 Devise Plan

Once you've assessed the impact, devise a plan to rectify the situation. This plan should include immediate steps to care for affected patients and longer-term strategies to prevent future occurrences. Mobilize your resources, whether it means reallocating staff, expediting orders, or utilizing alternative treatment protocols. Collaboration with your team is key to developing a robust plan that addresses all aspects of the problem. Ensure that everyone understands their role in the implementation and that there is a system in place for monitoring progress.

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Kevin Garrett

Quality Management Consultant
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This is where a methodology like Lean comes in. It is one of the best ways to evaluate if a system is at its optimum efficiency and if the waste negatively impacts the cre a partient receives.

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3 Implement Changes

Implementing changes effectively requires clear communication and coordination across your healthcare team. Start by addressing the most critical patient needs to minimize harm. Then, systematically work through your action plan, ensuring that each step is executed properly. It's important to document all changes and interventions made in response to the missed deadlines, as this will help in analyzing the situation later and can serve as evidence of your proactive approach to problem-solving.

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4 Monitor Progress

Continuous monitoring of the progress is vital after implementing changes. This ensures that the measures taken are having the intended effect and allows for adjustments if necessary. Use patient outcomes and feedback from staff as indicators of success. Regularly update all stakeholders on the status of the corrective actions and any improvements in patient care. Monitoring not only helps in managing the current situation but also contributes to building a responsive and adaptive healthcare management system.

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5 Learn Lessons

Learning from the incident is crucial for preventing future occurrences. Conduct a thorough review of why the deadlines were missed and what could have been done differently. Engage with your team in a constructive dialogue to draw lessons from the experience. Update protocols and procedures accordingly, focusing on areas such as communication, scheduling, and contingency planning. Training and education may also be necessary to ensure everyone is equipped to handle similar situations in the future.

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6 Foster Culture

Finally, fostering a culture of accountability and continuous improvement within your healthcare facility can help prevent missed deadlines from compromising patient care. Encourage staff to take ownership of their roles and to speak up when they foresee potential delays. By promoting a team-based approach where everyone feels responsible for patient outcomes, you create an environment where proactive measures are taken to ensure deadlines are met and care standards are upheld.

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Kevin Garrett

Quality Management Consultant
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I see a word missing here and it's management. Staff ownership is important but, if we learn anything from COVID, it's that so many healthcare workers are dedicated, competent professionals. They stepped up when we all were told to step back by 6 feet. Teams typically outperform individuals in complex tasks but there needs to be involvement and oversite by the most senior managers. This is too important a task to be "turfed" to subordinates. Their involvement is critical to operational efficiency and patient well-being.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Justin Khoury

CEO @ Unbound Minds | Empowering People, Building An Incredible Workplace
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Compromised patient care is unacceptable. There are no exceptions to this. A healthcare organisation generating these types of outcomes is failing. New clients should not be onboarded until these issues are identified and comprehensively addressed.

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What do you do if patient care is compromised due to missed deadlines?

1

2

3

4

5

6

7

1 Assess Impact

2 Devise Plan

3 Implement Changes

4 Monitor Progress

5 Learn Lessons

6 Foster Culture

7 Here’s what else to consider

Healthcare Management

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What do you do if patient care is compromised due to missed deadlines?

1

2

3

4

5

6

7

1 Assess Impact

2 Devise Plan

3 Implement Changes

4 Monitor Progress

5 Learn Lessons

6 Foster Culture

7 Here’s what else to consider

Healthcare Management

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