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What do you do if conflict arises during a career transition?

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Career transitions can be as exciting as they are daunting. Amidst the thrill of new opportunities, you might encounter conflicts, which are natural when change is afoot. Whether it's with your current employer as you negotiate an exit or with new colleagues as you settle into a different culture, handling these conflicts adeptly is crucial. Conflict management skills become your ally, helping you navigate the choppy waters with professionalism and poise. Remember, the goal is to maintain relationships and your reputation, as the industry can be smaller than it seems.

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John Turley

Mediator and Alternative Dispute Resolution Specialist and Senior Sales Executive

1 Acknowledge Issues

When conflict arises, acknowledging the issue is your first step. It's tempting to ignore the discomfort or downplay tensions, but recognizing there's a problem is essential for resolution. Approach the matter with an open mind, aiming to understand the perspectives involved. This does not mean you have to agree with the opposing view, but validating the concerns can de-escalate emotions and set the stage for constructive dialogue. Keep communication lines open and avoid making assumptions about motives or intentions.

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John Turley

Mediator and Alternative Dispute Resolution Specialist and Senior Sales Executive
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Conflict, like crime, is a constant in society. It cannot be ignored. I discovered that dealing with conflict is a learned skill that becomes stronger and deeper over time and when combined with practice and experience. My family did everything possible to avoid confrontations. This is how I was raised. I eventually learned the importance of standing my ground and not submitting to bullying or intimidation. At Creighton University, our classes in ADR, mediation and negotiation focused on the necessary processes and methodologies to manage conflict effectively.

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2 Stay Professional

Maintaining professionalism is key during conflicts in a career transition. Your behavior during these times can leave a lasting impression, so remain calm and respectful, even if the other party does not. Use clear, non-confrontational language and listen actively to what others have to say. By keeping emotions in check and focusing on facts, you demonstrate your maturity and ability to handle difficult situations. This professionalism not only helps resolve the current conflict but also builds your reputation for future career opportunities.

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John Turley

Mediator and Alternative Dispute Resolution Specialist and Senior Sales Executive
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Well stated. I learned first hand how heated emotions can lead to a loss of control and a diminution of your position and power. It is best to remain calm and in control despite the other side's escalation of tensions. Always remember that most emotions are hot and can be counter balanced by a cool and thoughtful approach.

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3 Seek Understanding

Strive to understand the root of the conflict. Often, disputes arise from misunderstandings or differing expectations. Take the time to have in-depth conversations where you actively listen and ask clarifying questions. This effort to understand can uncover common ground and shared goals that might be used as a foundation for resolution. Remember, understanding does not necessarily mean agreement, but it is a critical step toward finding a mutually acceptable solution.

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John Turley

Mediator and Alternative Dispute Resolution Specialist and Senior Sales Executive
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Read "Getting to Yes" by Ury and Fisher to develop a better understanding of the negotiation processes. I also recommend Harvard's 7 steps negotiation methodology. I refer to these pieces because they answer Point 3, as well as all of the queries in this particular point.

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4 Offer Solutions

Once you've understood the conflict's core, it's time to brainstorm solutions. Be proactive and suggest practical ways to resolve the issue that accommodate both parties' needs. This shows you're not just a problem identifier but also a problem solver. Aim for win-win outcomes where possible, but also be prepared to compromise. Solutions should be clear, achievable, and respectful of everyone's interests, ensuring that the transition moves forward smoothly for all involved.

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John Turley

Mediator and Alternative Dispute Resolution Specialist and Senior Sales Executive
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Attack and argue the problem, but not the respective positions. Collaborate to understand the problem while moving forward with viable options. The deeper the options, the more likely that a solution(s) will emerge to achieve a mutually agreeable outcome.

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5 Communicate Clearly

Clear communication cannot be overstated in managing conflict during a career transition. Miscommunication often exacerbates disputes, so articulate your thoughts and solutions with precision. Ensure that you're not only heard but also understood, by confirming that the message was received as intended. If necessary, follow up in writing to document agreements and next steps. This can prevent further misunderstandings and provides a reference point should any issues re-emerge.

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6 Build Bridges

Finally, view conflict resolution as an opportunity to build bridges rather than burn them. A career transition is a pivotal moment, and the relationships you maintain or forge can influence your professional trajectory. Use these moments to demonstrate your collaborative spirit and commitment to positive outcomes. By resolving conflicts amicably, you pave the way for potential future collaborations, references, or even a return to the organization in a new capacity down the line.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if conflict arises during a career transition?

1

2

3

4

5

6

7

1 Acknowledge Issues

2 Stay Professional

3 Seek Understanding

4 Offer Solutions

5 Communicate Clearly

6 Build Bridges

7 Here’s what else to consider

Conflict Management

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What do you do if conflict arises during a career transition?

1

2

3

4

5

6

7

1 Acknowledge Issues

2 Stay Professional

3 Seek Understanding

4 Offer Solutions

5 Communicate Clearly

6 Build Bridges

7 Here’s what else to consider

Conflict Management

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