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What do you do if client information is at risk when using new technology?

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Adopting new technology can significantly enhance your ability to provide peer support, but it also raises concerns about the safety of client information. You're right to be cautious; safeguarding sensitive data is paramount. When you're navigating the complexities of new software or platforms, it's crucial to understand the potential risks and have a plan in place to protect your clients' privacy. Let's explore the steps you can take to ensure that client information remains secure, even as you embrace innovative tools to improve your services.

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Zobaer Bin Liaquot

Director - IT & Network Security || HFC || MCP || CCNA || MTCNA || EHE || CEH || DFE || M365 || RHCSA || Data Center…

1 Assess Risks

Before integrating any new technology into your practice, conduct a thorough risk assessment. This involves identifying what kind of client information you will be handling and determining the potential vulnerabilities that the new technology might introduce. Think about where data is stored, how it is transmitted, and who has access to it. If the technology is cloud-based, for example, consider the security measures that the service provider has in place. It's essential to understand the specific risks so that you can take appropriate steps to mitigate them.

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Zobaer Bin Liaquot

Director - IT & Network Security || HFC || MCP || CCNA || MTCNA || EHE || CEH || DFE || M365 || RHCSA || Data Center Design Certified || M.Phil
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If client information is at risk when using new technology, several steps should be taken to address the issue: Assess the Risk: Evaluate the extent of the risk to client information posed by the new technology. This may involve conducting a thorough security assessment and identifying potential vulnerabilities. Notify Relevant Parties: Inform the appropriate stakeholders, including clients if necessary, about the potential risk to their information. Transparency is crucial in maintaining trust and credibility.

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Charles Dickerson

Military Professional with experience in Information Technology, Security, System Administration, Network Operations, Technical Support and Customer Service.
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Do a thorough Risk assessment while implementing security policies to safeguard clients information. While there may not be just one answer to this question it’s important to note that when using new technology you should understand the level of Security and vulnerability this new technology has in order to prepare for any attack or setback.

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Carrie Perez

Student at Fordham University
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One of the things I actually did in a situation such as this is, I took a mock patient and input all the information that I might come across. I made sure that everything was working properly, and if I ran into a snag, I was able to get a hold of IT before I actually sat with my first, patient. I found this to be extremely helpful and I also appeared to know what I was doing in front of the patient even if I had just started the job.

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2 Set Policies

Once you've identified the risks, establish clear policies for how client information should be handled when using the new technology. These policies should cover data encryption, access controls, and any specific procedures for using the technology. Make sure that these policies are well-documented and communicated to anyone who will be using the system. Training is crucial; ensure that all users understand the importance of these policies and how to follow them.

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3 Use Encryption

Encryption is a powerful tool for protecting data. Ensure that the new technology offers robust encryption for both data at rest and data in transit. This means that client information should be encrypted not only when it's stored on a server but also as it's being sent across the internet. If the technology doesn't provide this level of security, you may need to look for additional solutions or reconsider its use.

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4 Monitor Access

Keep a close eye on who has access to client information. Implement strict access controls to ensure that only authorized personnel can view or modify sensitive data. Regularly review access logs if available, to detect any unauthorized attempts to access client information. If the new technology includes user authentication features, such as multi-factor authentication, make sure these are enabled and configured correctly.

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5 Prepare Response

Despite all precautions, breaches can still occur. Prepare an incident response plan that outlines the steps to take if client information is compromised. This should include immediate actions to secure the system, assess the extent of the breach, notify affected clients, and report the incident to relevant authorities if necessary. Having a plan in place will help you respond quickly and effectively, minimizing the impact of any breach.

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Carrie Perez

Student at Fordham University
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I agree that no matter how much you prepare to work with new technology more often than not a snag will come up. If it happens while you are with a client then just explain to the client that this is new and make sure to assure them and comfort them that nothing is going to leak or get out, and obviously report the issues immediately to the correct people that have access to fix the problems

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6 Update Regularly

Technology is constantly evolving, and so are the threats to data security. Keep the new technology updated with the latest security patches and software updates. Regular updates can fix vulnerabilities that could be exploited by cybercriminals. Additionally, stay informed about new threats and adjust your security practices accordingly. Continuous improvement of your security measures is key to protecting client information over time.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Carrie Perez

Student at Fordham University
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I would like to add that although being a peer support worker year going to be using technology with clients I think it is more important to show clients different ways that they can enjoy life without the use of drugs and alcohol. I used to bring my clients onoutings every other week just so that people could figure out what they even enjoyed. And definitely whatever path towards recovery they would like to take or research I feel we should always be prepared and knowledgeable in the different ways to achieve recovery.

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What do you do if client information is at risk when using new technology?

1

2

3

4

5

6

7

1 Assess Risks

2 Set Policies

3 Use Encryption

4 Monitor Access

5 Prepare Response

6 Update Regularly

7 Here’s what else to consider

Peer Support

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What do you do if client information is at risk when using new technology?

1

2

3

4

5

6

7

1 Assess Risks

2 Set Policies

3 Use Encryption

4 Monitor Access

5 Prepare Response

6 Update Regularly

7 Here’s what else to consider

Peer Support

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