What do you do if you can't answer a customer's question during an interview?

Honesty is important. Recognize that you don't know everything, acknowledge your limitations, and inform others that you'll need to follow up with them. When people witness your honesty, they can trust you more and pay closer attention to what you say. It's preferable to be truthful rather than say something that could be incorrect.

Maintain your professionalism by remaining composed. This confidence can reassure the customer and maintain trust in you and the company. Panicking or becoming flustered can escalate the situation and create unnecessary stress for both you and the customer so by you staying calm this helps to diffuse any potential tension and keep the conversation productive.

I believe honesty is key. I would acknowledge the gap in my knowledge and express my willingness to research the topic thoroughly to provide a comprehensive response. Additionally, I would emphasize my ability to adapt, learn quickly, and seek assistance from colleagues or resources to ensure the customer receives accurate and timely information.

Remain calm and composed, even if you're flustered or unsure of how to respond. Take a deep breath to gather your thoughts and maintain your composure. If the question is unclear, politely ask the customer to provide additional context or clarify their inquiry. This can help ensure that you understand the question correctly and can provide a relevant response.

In my opinion what I did was calmly listen to what has been asked, take a few moments to respond question as it will help you resolve and respond better Incase you are not aware you can simply excuse and I tell them that I might not be able to reply accordingly here but when at work I definitely have a strategy to respond to customer better and am always up for learning new.

Ser honesto es lo único que depende de ti. Se puede estar calmado o al menos intentarlo. Se puede ofrecer una solución, aunque no siempre las puedes asegurar en una entrevista. Se pueden hacer preguntas, más o menos afortunadas. Se puede disimular la ignorancia a través de técnicas de oratoria y eufemismos. Incluso hay jefes que obligan a los miembros de su equipo a contestar cualquier evasiva. En definitiva, se pueden escoger varias salidas. Lo que no se puede escoger es ser honesto. No hay intensidades de honestidad. Eres honesto o no lo eres. Un cliente necesita honestidad, no evasivas. Si no sabes algo o no tienes la solución, pide perdón y búscala, y si no la encuentras, créala para tu cliente. Ser honesto genera confianza.

Been honest is key, especially in an interview or any kind of customer (internal or external) interaction. While human beens are tempted to fit in and often look for ways to showcase "knowledge", it is one′s self consciousness of their own limits that can make a difference. Starting any professional relationship without honesty can lead to situations where those statements can be put at stake and unconfortable moments can arise. Honesty is key to build trustfull and solid foundations!

Be honest but also offer information that will help the customer in that situation. In that way the customer has more useful information that will help them going forward and they know that you didn't lie and ended up assisting. This might require you to be really informed on most things and be solution oriented think fast and creative at the same time.

During moments when you find yourself at a loss for an answer as a customer support representative, it's important to acknowledge that human error can occur. In such situations, refrain from providing inaccurate information or attempting to fabricate a response. Instead, maintain composure and honesty with the customer. Politely inform them that you need some time to gather the correct information and assure them that you will follow up promptly. This approach underscores your dedication to delivering accurate assistance and fosters trust with the customer by prioritizing their needs over the immediacy of the response..

La honestidad es un valor clave de confianza con el otro, la otra persona se da cuenta cuando conoces algo o cuando mientes, como reclutador me ha pasado que las personas me han realizado preguntas muy especificas o tecnicas lo cuales desconozco la respuesta, lo que aplico en esos casos es decirles que en este momento no conozco la respuesta exacta y no quiero brindar información errada y de inmediato le ofrezco como solución averiguar la respuesta correcta o inclusive ponerlo en contacto con la persona responsable de la información para que de este modo tenga datos concretos

In my experience, encountering tough questions as a customer support professional is inevitable. There are instances where I may not have an immediate answer or solution at hand. However, I've learned that transparency and offering realistic solutions are key in such situations. By openly communicating with the customer and providing insights into potential drawbacks or limitations, we can collaboratively work towards finding the best possible resolution. This proactive approach not only showcases problem-solving skills but also demonstrates a genuine commitment to delivering valuable support, even in challenging circumstances.

If you’re unable to provide a direct answer, offer alternative solutions or resources. Suggest consulting a colleague, checking company documentation, or conducting further research to find the information.

Seek clarification to better understand the customer’s inquiry. Asking questions demonstrates your commitment to addressing their needs and ensures you provide the most accurate and relevant assistance.

Express your willingness to learn and improve. Emphasize your enthusiasm for professional development and your dedication to expanding your knowledge and skills in customer support. This demonstrates a proactive attitude and a commitment to providing excellent service.

Por experiencia propia, a los clientes les gusta que seas honesto, que ofrezcas soluciones y que le comentes que te llevas de tarea investigar y profundizar en el tema que surgió como duda. Enseguida de ese comentario agendas cita para visitarlo y llevarle todo lo relacionado con su pregunta. El cliente se sentirá tomado en cuenta y feliz de saber que cuenta contigo para satisfacer a plenitud su conocimiento sobre su pregunta.

Debemos ser conscientes que muchas veces recibiremos preguntas incomodas al no saber la respuesta, lo importante no es solo siempre saber la respuesta pero si es importante saber donde encontrar la respuesta correcta, acudir a ella y brindar una atención clara al cliente, para que se peuda sentir seguro del servicio que ofrecemos

Most questions are behavioral and goal oriented, that being mentioned it is pivotal to offer solutions even in situations that never happened to you hence using your creativity to answer by focusing on plausible solutions gets a long way. Not everyone must know all the answers but if you have an overall experience you can definitely come up with a valuable input.

Not all questions are needed to be answered . When stuck in a question during Interview ,paraphrasing the question would definitely give us more clarity and time from interviewer. Try that and still not able to speak on that question then it would be wiser to accept your inability to answer that by saying never faced such a question and situation however I would definitely learn it .