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Last updated on 2024年9月12日

What do you do if artificial intelligence disrupts the mobile communications industry?

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Artificial intelligence (AI) is rapidly transforming industries across the globe, and mobile communications is no exception. As AI technologies become more sophisticated, they have the potential to disrupt the way mobile networks operate, how customer service is handled, and the kinds of services that can be offered. Understanding what steps to take if AI disrupts this industry is crucial for staying competitive and maintaining relevance in an ever-evolving digital landscape.

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Mohammad Salim Ansari

CEO APPSTRACT MOBILE SOLUTIONS
Saliha BAMBA

Trainer - Recruiter Operations and Quality Manager University Lecturer

1 Embrace Change

When AI starts altering the mobile communications landscape, embracing the change is vital. You should stay informed about the latest AI advancements and consider how they can be integrated into your business model. For instance, AI can enhance network optimization, leading to better service for users. It's also wise to explore partnerships with tech companies specializing in AI to gain a competitive edge. Adapting to AI isn't just about technology; it's about adopting a mindset open to innovation and continual learning.

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Mohammad Salim Ansari

CEO APPSTRACT MOBILE SOLUTIONS
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AI is here to create a new playing field starting with redefining problem definition itself and then coming up with an AI based solution.The domain expert consults the tech lead to define the actual problem to solve, he uses text, audio and video artefacts to define it and then using AI framework Algo APi as tools for backend processing & proposing the solution(s).The AI platform are pre-trained & learn from data and hence are dynamic and scalable The tech lead can use appropriate intelligent edge devices to execute the functionality if required. Mobile phones act as the customer interface to control, monitor and display the other input output activities. For me AI will be a tool Augmenting the existing mobile technology not disrupting it

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Saliha BAMBA

Trainer - Recruiter Operations and Quality Manager University Lecturer
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Il est crucial de concilier l'intelligence humaine et artificielle. La communication mobile est de plus en plus intégrée dans notre quotidien.

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luis alberto benito alcalde

Centro Gestión Cliente Telefónica
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There is no return. AI is , already, our travel companion. Recognizing hidden patterns helps us prevent network incidents, anticipate customer needs, and make decisions in general.

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2 Upskill Staff

As AI reshapes the industry, it's important to ensure that your team has the necessary skills to work alongside these new technologies. Investing in training and development programs that focus on AI literacy can prepare your staff for the changes ahead. Whether it's understanding machine learning algorithms or managing AI-driven customer service bots, equipping your employees with knowledge and skills will enable them to leverage AI effectively and maintain your business's competitive advantage.

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luis alberto benito alcalde

Centro Gestión Cliente Telefónica
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We are now giving this perspective due to the state of AI technology. Training will be necessary to the extent that AI technology is advanced. It already happened with the beginnings of computing, it seemed that only those who knew could do it and now we have pocket competitors called smartphones and there is no need to have criteria about computing, programming, or anything like that.

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3 Customer Focus

AI disruption should be viewed as an opportunity to enhance the customer experience. Utilize AI for personalized communication, predictive maintenance, and automated customer support. By leveraging chatbots for instant responses and AI for network management, you can ensure that your services are more reliable and tailored to individual needs. Always prioritize transparency with customers about how their data is used by AI systems to maintain trust and loyalty.

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luis alberto benito alcalde

Centro Gestión Cliente Telefónica
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Si,así es la parte mas visible por ahora. Posiblemente se irán involucrará mucho mas en la vida humana . En terrenos mucho más cotidianos y emocionales. Serán compa?eros, asistentes.

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4 Innovate Services

Innovation is key to thriving amidst AI disruption. Explore new AI-enabled services like real-time language translation or intelligent personal assistants that can differentiate your offerings. Think about how AI can solve existing pain points for customers or create entirely new experiences. By staying ahead of the curve with innovative services, you can not only retain existing customers but also attract new ones looking for cutting-edge solutions.

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Amani Muaz (JY5IL)

Telecom Engineer | Over 5 Years in Quality & Project Management | Business Continuity Management| Performance Analyst | Google Women Techmakers Leader | Google Developer group | IEEE Member | Multilingual Problem Solver
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If AI disrupts the mobile communications industry, the key is to innovate your services. AI can enable new features like real-time language translation or smart assistants that enhance customer experiences. Focus on using AI to solve pain points or create entirely new solutions. By staying ahead with innovative, AI-driven services, you not only retain your current customers but also attract new ones who are seeking cutting-edge technology. Embracing AI ensures your offerings stay relevant and competitive in an evolving market.

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5 Data Management

AI thrives on data, so developing robust data management practices is crucial. Ensure that you have systems in place to handle the increased volume and complexity of data generated by AI applications. This includes secure storage, efficient processing, and compliance with data protection regulations. Effective data management will not only fuel AI systems but also help you gain insights into customer behavior and network performance.

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6 Strategic Planning

Finally, integrating AI into your strategic planning is essential. This involves assessing the impact of AI on your business operations and market position. You should develop a long-term plan that includes potential investments in AI technology, alterations in service delivery, and adjustments in your business model. By having a strategic approach, you can navigate the challenges of AI disruption and capitalize on new opportunities it presents.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if artificial intelligence disrupts the mobile communications industry?

1

2

3

4

5

6

7

1 Embrace Change

2 Upskill Staff

3 Customer Focus

4 Innovate Services

5 Data Management

6 Strategic Planning

7 Here’s what else to consider

Mobile Communications

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What do you do if artificial intelligence disrupts the mobile communications industry?

1

2

3

4

5

6

7

1 Embrace Change

2 Upskill Staff

3 Customer Focus

4 Innovate Services

5 Data Management

6 Strategic Planning

7 Here’s what else to consider

Mobile Communications

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