What are the core competencies and skills that a conflict management certification assesses?

1 Communication skills

Communication is the foundation of effective conflict management. You need to be able to listen actively, empathize, ask open-ended questions, clarify, summarize, and paraphrase. You also need to be able to express yourself clearly, respectfully, and assertively, using appropriate verbal and non-verbal cues. Communication skills help you to understand the needs, interests, and emotions of the parties involved, as well as to convey your own perspective and suggestions.

2 Analytical skills

Analytical skills help you to identify the root causes, patterns, and dynamics of a conflict. You need to be able to collect, organize, and evaluate relevant information, such as facts, opinions, assumptions, and values. You also need to be able to apply critical thinking, logic, and creativity to generate and assess possible solutions. Analytical skills help you to avoid jumping to conclusions, making biased judgments, or overlooking important details.

3 Ethical skills

Ethical skills help you to adhere to the principles and standards of conduct that guide your conflict management practice. You need to be able to recognize and manage any ethical dilemmas, such as conflicts of interest, confidentiality, impartiality, and informed consent. You also need to be able to respect the diversity, dignity, and autonomy of the parties involved, as well as the legal and cultural context of the conflict. Ethical skills help you to maintain your integrity, credibility, and accountability.

4 Interpersonal skills

Interpersonal skills help you to build rapport, trust, and cooperation with the parties involved in a conflict. You need to be able to demonstrate empathy, respect, and sensitivity, as well as to acknowledge and validate the feelings and experiences of others. You also need to be able to manage your own emotions, cope with stress, and handle criticism. Interpersonal skills help you to foster a positive and constructive climate for conflict resolution.

5 Intervention skills

Intervention skills help you to facilitate the process of conflict resolution in a fair, efficient, and effective way. You need to be able to design and implement appropriate strategies and techniques, such as negotiation, mediation, arbitration, or facilitation. You also need to be able to adapt to changing situations, deal with challenges, and overcome impasses. Intervention skills help you to support the parties involved in reaching mutually acceptable and sustainable outcomes.