What are common mistakes leaders make when building emotional rapport with stakeholders?

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As a leader, you want to build strong relationships with your stakeholders, whether they are your clients, customers, colleagues, or employees. Emotional rapport is the ability to connect with others on a personal level, to understand their feelings, needs, and motivations, and to communicate effectively and empathetically. However, building emotional rapport is not always easy, and there are some common mistakes that leaders make that can damage or prevent it. In this article, we will explore what these mistakes are and how to avoid them.

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Isabella Barbalho

Unindo setores público e privado com educa??o, tecnologia e inova??o @Alura
Johncey George (ICF PCC)

Leadership Coach for Introvert Leaders | I help the Quiet, Introvert Professionals become Successful Leaders |…
Hector Wong

Executive & Leadership Coach??Helping new & emerging technology leaders elevate their performance & achieve exceptional…

1 Mistake 1: Not listening actively

One of the most important skills for building emotional rapport is listening actively. This means paying attention to what the other person is saying, showing interest and curiosity, asking relevant questions, and giving feedback. However, some leaders fail to listen actively because they are distracted, impatient, or too focused on their own agenda. This can make the other person feel ignored, misunderstood, or disrespected, and reduce their trust and engagement.

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Isabella Barbalho

Unindo setores público e privado com educa??o, tecnologia e inova??o @Alura
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I firmly believe that effective leadership demands keen attention, extending beyond mere listening to reading between the lines. Drawing from my own professional journey, I've encountered instances where a leader's anxiety and belief in having all the answers led them to direct me down a path I wasn't fully prepared for, resulting in unnecessary exposure and strain for both of us. True leadership, I've learned, values collaboration and dialogue, embracing humility and empathy. Leaders who listen to their team's insights and are open to different perspectives avoid unnecessary conflicts. They use their experience to guide the team towards consensus in complex situations, leading to strong relationships and a healthier organizational culture.

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2 Mistake 2: Not adapting to different styles

Another key skill for building emotional rapport is adapting to different communication and behavioral styles. Different people have different preferences, values, and personalities, and they may express themselves differently. Some may be more direct, assertive, and task-oriented, while others may be more indirect, cooperative, and relationship-oriented. Some may be more analytical, logical, and data-driven, while others may be more creative, intuitive, and emotion-driven. As a leader, you need to recognize and respect these differences, and adjust your style accordingly. However, some leaders fail to adapt to different styles because they are too rigid, biased, or unaware of their own style. This can lead to misunderstandings, conflicts, or alienation.

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Johncey George (ICF PCC)

Leadership Coach for Introvert Leaders | I help the Quiet, Introvert Professionals become Successful Leaders | Executive Coach | Leadership Coach | Bangalore | ICF PCC Coach | IIMB, ISB, Harvard Alumni,LinkedIn Top Voice
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There was a situation in my career when I led about 25 project and program managers in a group. Some were PMP-certified, some were PgMP-certified. Some came with a technical background, some with a non-technical background. While there was a CMMi process to help manage the project execution, each manager's style differed. Their approach to the same process was different. They brought their unique flavor to it and brought success in their respective projects. When I look back and observe, the personalized leadership style approach I took helped the team in that situation. #leadership

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3 Mistake 3: Not showing vulnerability

A third skill for building emotional rapport is showing vulnerability. This means being open, honest, and authentic about your strengths, weaknesses, emotions, and challenges. Showing vulnerability can help you build trust, credibility, and empathy with your stakeholders, as they can relate to you as a human being, not just as a leader. However, some leaders avoid showing vulnerability because they fear being judged, criticized, or exploited. They may hide their feelings, avoid feedback, or pretend to be perfect. This can make them seem distant, arrogant, or unapproachable.

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Hector Wong

Executive & Leadership Coach??Helping new & emerging technology leaders elevate their performance & achieve exceptional results
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Leaders can build trust by being transparent and open. When they share their challenges or mistakes, stakeholders are more likely to trust their intentions and believe they have nothing to hide. This also fosters greater empathy from stakeholders. It makes it easier for them to open up about their concerns and vulnerabilities, resulting in more meaningful relationships.

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4 Mistake 4: Not expressing appreciation

A fourth skill for building emotional rapport is expressing appreciation. This means recognizing, acknowledging, and thanking your stakeholders for their contributions, efforts, and achievements. Expressing appreciation can help you boost their morale, motivation, and loyalty, as they feel valued, respected, and rewarded. However, some leaders neglect to express appreciation because they take their stakeholders for granted, assume they know how they feel, or focus on the negative aspects. This can make them feel unappreciated, demoralized, or resentful.

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5 Mistake 5: Not following up

A fifth skill for building emotional rapport is following up. This means keeping in touch, following through on your promises, and providing feedback and support. Following up can help you maintain and strengthen your relationships with your stakeholders, as they see that you care, respect, and deliver. However, some leaders fail to follow up because they are too busy, forgetful, or inconsistent. This can make them seem unreliable, indifferent, or insincere.

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6 How to avoid these mistakes

To avoid mistakes and build emotional rapport with your stakeholders, you need to practice and develop your emotional intelligence. This is the ability to understand and manage your own and others' emotions, and use them effectively in interactions. To do this, you should seek feedback on your communication and behavioral style, listen actively and empathetically to stakeholders, adapt your style to different situations, people, and cultures, show vulnerability and authenticity, express appreciation and recognition, follow up and keep in touch, and fulfill commitments. By avoiding common mistakes and applying these tips, you can build emotional rapport with your stakeholders and enhance your leadership effectiveness, influence, and impact.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are common mistakes leaders make when building emotional rapport with stakeholders?

1

2

3

4

5

6

7

1 Mistake 1: Not listening actively

2 Mistake 2: Not adapting to different styles

3 Mistake 3: Not showing vulnerability

4 Mistake 4: Not expressing appreciation

5 Mistake 5: Not following up

6 How to avoid these mistakes

7 Here’s what else to consider

Leadership Development Coaching

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What are common mistakes leaders make when building emotional rapport with stakeholders?

1

2

3

4

5

6

7

1 Mistake 1: Not listening actively

2 Mistake 2: Not adapting to different styles

3 Mistake 3: Not showing vulnerability

4 Mistake 4: Not expressing appreciation

5 Mistake 5: Not following up

6 How to avoid these mistakes

7 Here’s what else to consider

Leadership Development Coaching

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感谢您的反馈

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