What are the best ways to train new tellers in banking technology?

1 Assess their skills

Before you start training new tellers in banking technology, you need to assess their current skills and identify their learning gaps. You can use online assessments, quizzes, or surveys to measure their proficiency in basic banking functions, such as cash handling, customer service, compliance, and security. You can also ask them to demonstrate their ability to use the technology that they will encounter in their daily work, such as ATMs, scanners, printers, and software. This will help you tailor your training program to their specific needs and goals.

2 Use blended learning

Blended learning is a method of training that combines different modes of delivery, such as online, classroom, and on-the-job. Blended learning can help new tellers in banking technology by offering them flexibility, variety, and feedback. For example, you can use online courses or videos to teach them the theoretical aspects of banking technology, such as the features, functions, and benefits of the tools and software. You can then use classroom sessions or workshops to reinforce the concepts and provide them with hands-on practice and guidance. Finally, you can use on-the-job training or mentoring to help them apply their skills and knowledge in real situations and get feedback from experienced tellers or supervisors.

5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?