What are the best ways to suggest outdoor activities to guests?

1 Know your guests

The first step to suggesting outdoor activities is to know your guests and their interests, needs, and goals. You can use various sources of information, such as reservation data, online reviews, social media profiles, surveys, or direct conversations, to learn more about them. For example, you can ask them about their hobbies, their travel purpose, their budget, their fitness level, or their preferred style of adventure. The more you know about your guests, the more you can tailor your suggestions to their profile.

2 Know your destination

The second step to suggesting outdoor activities is to know your destination and its attractions, seasons, weather, and events. You should be familiar with the best places, routes, and times to enjoy different outdoor activities, as well as the safety precautions, equipment, and permits required. You should also be aware of the current and forecasted conditions, such as temperature, precipitation, wind, or air quality, that may affect your guests' plans. You can use reliable sources, such as local guides, websites, apps, or maps, to keep yourself updated and informed.

3 Know your options

The third step to suggesting outdoor activities is to know your options and their availability, accessibility, and affordability. You should have a list of potential outdoor activities that suit different types of guests, such as families, couples, solo travelers, or business travelers. You should also know how to book, reserve, or arrange them, as well as the costs, discounts, and cancellation policies involved. You can use your network, such as partners, vendors, or affiliates, to offer your guests exclusive deals, packages, or benefits.

4 Be proactive

The fourth step to suggesting outdoor activities is to be proactive and timely in your communication. You should not wait for your guests to ask you for recommendations, but rather anticipate their needs and desires. You can use various channels, such as email, phone, text, or social media, to reach out to them before, during, or after their stay. You can also use different formats, such as brochures, flyers, videos, or podcasts, to showcase your suggestions. The key is to be relevant, engaging, and helpful in your messages.

5 Be flexible

The fifth step to suggesting outdoor activities is to be flexible and adaptable in your approach. You should not assume that your guests will follow your suggestions exactly, but rather respect their choices and preferences. You should also be ready to adjust your suggestions according to their feedback, requests, or changes in plans. You can use tools, such as apps, websites, or chatbots, to provide your guests with real-time updates, alerts, or alternatives. The goal is to be responsive, supportive, and courteous in your interactions.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?