What are the best ways to show the value of your technical support training to stakeholders?

2 Collect and analyze feedback

One of the most effective ways to show the value of your technical support training is to collect and analyze feedback from your customers and your team. You can use various methods to gather feedback, such as surveys, interviews, testimonials, reviews, or ratings. You can also use tools like Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) to quantify your customer loyalty and satisfaction. By analyzing the feedback, you can identify the strengths and weaknesses of your training, as well as the areas of improvement and the best practices. You can also use the feedback to showcase the positive outcomes and the customer stories that result from your training.

3 Track and report progress

Another way to show the value of your technical support training is to track and report progress regularly. You can use dashboards, reports, or presentations to display your data and insights. You can also use visuals, such as charts, graphs, or infographics, to make your data more engaging and understandable. You should track and report progress not only at the end of your training program, but also throughout its duration. This way, you can keep your stakeholders informed and involved, as well as show them the incremental changes and the long-term results of your training.

4 Compare and benchmark

A fourth way to show the value of your technical support training is to compare and benchmark your performance with your peers, competitors, or industry standards. You can use external sources, such as research reports, surveys, or case studies, to find relevant benchmarks and best practices for your technical support function. You can also use internal sources, such as historical data, previous training programs, or different teams, to compare your current performance with your past or potential performance. By comparing and benchmarking, you can demonstrate how your training helps you achieve or exceed your goals, as well as how you stand out from the crowd.

5 Align with business objectives

Finally, one of the best ways to show the value of your technical support training is to align it with your business objectives. You need to show how your training contributes to the overall success and growth of your organization. You can do this by linking your training goals and metrics with your business goals and metrics, such as revenue, profitability, market share, or customer lifetime value. You can also show how your training supports your strategic initiatives, such as innovation, differentiation, or expansion. By aligning your training with your business objectives, you can prove its relevance and importance to your stakeholders.