What are the best ways to show empathy while actively listening to patients?

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Empathy is the ability to understand and share the feelings of another person. It is a crucial skill for nurses, as it helps to build rapport, trust, and mutual respect with patients. However, empathy is not always easy to express, especially when faced with challenging situations, emotional distress, or communication barriers. Active listening is a technique that can help nurses to show empathy while engaging with patients. Active listening involves paying attention, reflecting, clarifying, summarizing, and responding to what the patient says and feels. In this article, you will learn some of the best ways to show empathy while actively listening to patients.

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1 Avoid distractions

One of the first steps to show empathy while actively listening is to avoid distractions. This means turning off or silencing your phone, closing the door, minimizing background noise, and focusing on the patient. Distractions can make you seem uninterested, impatient, or rude, and can interfere with your ability to understand the patient's message and emotions. By avoiding distractions, you can show the patient that you care, respect, and value their time and input.

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Ashis Bhowmick

Research Director at SCE,Palbal,India
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If empathy is seeing problem from others prospective . Than cognition of transmitter ie patient and effective empathy I.e. receiving problem of patient require focus approach to compassionate the patient . The verbal approach of communication is equally important nonverbal for nurse to compassionate . A combination of user interface of Graphical or tangible interface adds value other than vocal . Empathy of health care professional often associated with emotional aspect and both goes hand in hand in case of nurse . Apart from voice , focus on transmitter ( patient ) concern I think exploit and implicit emotion data may help in empathy approach of nurse

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2 Use non-verbal cues

Another way to show empathy while actively listening is to use non-verbal cues. These are the gestures, expressions, and movements that convey your attitude and emotions. Non-verbal cues can include eye contact, nodding, smiling, leaning forward, and mirroring the patient's body language. These cues can help you to establish rapport, show interest, and convey warmth and compassion. However, be careful not to overdo it, as too much or too little non-verbal communication can be perceived as insincere, intrusive, or uncomfortable.

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Ashis Bhowmick

Research Director at SCE,Palbal,India
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In my view apart from body language, machine data collection using user interface of Graphical and tangible communication technics along with restricted personal contact data . Here you can collect change in emotion and effective empathy

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3 Reflect and paraphrase

A third way to show empathy while actively listening is to reflect and paraphrase what the patient says and feels. Reflection is the process of repeating or rephrasing the patient's words in your own words, without adding your own opinions or judgments. Paraphrasing is the process of summarizing the main points or themes of the patient's message in a concise and accurate way. Both reflection and paraphrasing can help you to check your understanding, clarify any confusion, and confirm that you are listening. They can also help the patient to feel heard, validated, and supported.

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Ashis Bhowmick

Research Director at SCE,Palbal,India
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Paraphrasing is sensible approach to any empathic resolution at the cognition empathy stage . There are two basic benefits of it 1. Satisfaction of transmitter and receivers communication perfection. 2. Often during paraphrasing the receiver understand solution to the problem and act simultaneously Apart from above transmitter gets a feeling of being heard his pain

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4 Ask open-ended questions

A fourth way to show empathy while actively listening is to ask open-ended questions. These are the questions that require more than a yes or no answer, and invite the patient to elaborate, explain, or share more information. Open-ended questions can help you to explore the patient's situation, feelings, needs, and preferences. They can also help you to show curiosity, interest, and respect for the patient's perspective. However, avoid asking too many or irrelevant questions, as this can make the patient feel interrogated, overwhelmed, or defensive.

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Julie O'Connor, CN

Functional Nutritionist, CN, CHWC
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Creating a human connection is important. Taking a coach approach by listening empathically, reflecting, expanding inquiry, asking open-ended questions all show the patient that you are listening to their experience. Two important skills a practitioner should have are empathy and active listening. With empathy we meet them where they are in the moment, and by being present and listening to their needs empathetically (and not sympathetically) we are fully conscious to help them in the moment, and it shows respect for their perspective and needs. This approach is collaborative and not prescriptive. Understanding a patient's needs and adjusting to cater to those needs is one part of being a great practitioner/nurse/coach.

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Ashis Bhowmick

Research Director at SCE,Palbal,India
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Open ended questions are good but sometimes lacks perfection of correctness of reply . It depends on aptitude of patient from the angle of understanding the diamension of question and its decision to select a reply

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5 Express empathy statements

A fifth way to show empathy while actively listening is to express empathy statements. These are the statements that acknowledge, name, and validate the patient's emotions, without judging, minimizing, or dismissing them. Empathy statements can help you to communicate that you understand how the patient feels, and that you care about their well-being. They can also help to reduce the patient's stress, anxiety, or anger, and to enhance their trust and satisfaction. Some examples of empathy statements are:

- "I can see that this is very upsetting for you."

- "You must be feeling very frustrated right now."

- "That sounds like a very difficult situation to deal with."

- "I appreciate how hard you are trying to cope."

- "I'm sorry that you are going through this."

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Ashis Bhowmick

Research Director at SCE,Palbal,India
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These are good general statement to start a dialogue but true value lies in giving a solution of path of solution to the problem . A combination of it may be more effective

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6 Offer support and feedback

A sixth and final way to show empathy while actively listening is to offer support and feedback. This means providing the patient with information, advice, resources, or referrals that can help them to address their concerns, goals, or needs. It also means giving the patient positive feedback, praise, or encouragement for their strengths, efforts, or achievements. Offering support and feedback can help you to show empathy by demonstrating that you are helpful, caring, and solution-oriented. It can also help to empower, motivate, and reassure the patient.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Kendria T.

Savvy Leadership Speaker/Organizational Facilitator, Goldman Sachs 10ksb Scholar, Consultant, Social Investment Influencer! Now let's talk about EMPATHY!
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Reflect back on what you heard so they know you are listening. Doing something that I call "Transferring Understanding." This simply means that even when you don't or can't understand what they are going through or what they need. Think about a time you needed understanding and received it. Then, you transfer that understanding to them. Lastly, think of the memory you want them to have of this interaction with you and make sure they have it.

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What are the best ways to show empathy while actively listening to patients?

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1 Avoid distractions

2 Use non-verbal cues

3 Reflect and paraphrase

4 Ask open-ended questions

5 Express empathy statements

6 Offer support and feedback

7 Here’s what else to consider

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