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What are the best ways to set and review quality objectives for your manufacturing processes?

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Quality objectives are measurable goals that reflect the desired level of performance and quality of your manufacturing processes. They help you monitor and improve your processes, align them with your customer requirements and strategic goals, and comply with relevant standards and regulations. In this article, we will discuss some of the best ways to set and review quality objectives for your manufacturing processes.

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Lauren Tori

Senior Quality Engineer SSBBC
Vanessa María Rivel

I write about Medical Device Quality & Compliance | Regulatory Affairs Certified (RAC) | Expert in FDA QSR, ISO 13485…
Jitendra Sahu

Project Management - Aerospace & Rolling stock technology Ideation catalyst driving strategic growth through…

1 SMART criteria

One of the most widely used methods for setting quality objectives is to use the SMART criteria, which stands for Specific, Measurable, Achievable, Relevant, and Time-bound. This means that your quality objectives should be clear and well-defined, quantifiable and verifiable, realistic and attainable, aligned with your customer needs and business goals, and have a deadline or a frequency for evaluation. For example, a SMART quality objective could be: Reduce the defect rate of product X by 10% by the end of Q2.

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Muhammad Imran

"I help brands to achieve Food Safety, Quality , Regulatory & Supply Chain Excellence | 16+ Years of Expertise" Lead Auditor GFSI-FSSC-22000, BRC, HACCP, ISO-9001, HALAL, GAP, ISO 17025 & Certified LSSBB & PMP
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right benchmarking and evaluating against individual benchmark as it might not suitable to have FIT FOR ALL methodology. so having clear expectation of customer what quality objective should be. setting objective is key in having required results of objective reviews

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Iolano Medeiros dos Santos Silva Pontes

Quality Coordinator | Systems Analyst | ITIL 4 SPECIALIST | COBIT 2019 | CompTIA Security+
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Para definir e revisar objetivos de qualidade: Compreenda as necessidades do cliente e alinhe os objetivos com a estratégia da empresa. Envolva os colaboradores e utilize ferramentas de gest?o da qualidade. Realize revis?es periódicas, adapte os objetivos às mudan?as e incentive a comunica??o e o feedback. Lembre-se: O sucesso depende da comunica??o, treinamento e cultura de melhoria contínua.

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2 PDCA cycle

Another useful tool for setting and reviewing quality objectives is the PDCA cycle, which stands for Plan, Do, Check, and Act. This is a four-step iterative process that helps you plan your quality objectives, implement them, monitor and measure their results, and take corrective or preventive actions if needed. The PDCA cycle helps you ensure that your quality objectives are continuously improved and adapted to changing conditions and feedback. For example, using the PDCA cycle, you could: Plan to reduce the defect rate of product X by 10% by the end of Q2, Do the necessary process changes and training, Check the defect rate and customer satisfaction at the end of Q2, and Act to implement further improvements or standardize the changes.

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Lauren Tori

Senior Quality Engineer SSBBC
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A whiteboard with PDCA is an excellent tool for communicating, showing status, and ownership over your top defect. It also motivates the people building the thing because they can see the results in real-time.

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3 ISO 9001 framework

A third option for setting and reviewing quality objectives is to follow the ISO 9001 framework, which is an international standard for quality management systems. ISO 9001 requires you to establish, implement, maintain, and improve your quality objectives in relation to your customer requirements, legal and regulatory requirements, and strategic direction. It also requires you to communicate, monitor, measure, analyze, and review your quality objectives regularly and ensure that they are consistent and compatible with each other. For example, following the ISO 9001 framework, you could: Establish quality objectives for product X based on customer feedback, market research, and legal compliance, Implement them through documented procedures and records, Maintain them through internal audits and management reviews, and Improve them through corrective and preventive actions.

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Jitendra Sahu

Project Management - Aerospace & Rolling stock technology Ideation catalyst driving strategic growth through collaborative leadership
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facilitating a Kaizen Workshop with cross-functional teams encouraging brainstorming and critical questioning to finally wrap up with PDCA cycle

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4 Stakeholder involvement

A final tip for setting and reviewing quality objectives is to involve your stakeholders in the process. Stakeholders are anyone who has an interest or influence on your manufacturing processes, such as customers, suppliers, employees, managers, regulators, etc. By involving your stakeholders, you can ensure that your quality objectives are relevant, realistic, and acceptable to them, and that they are aware of their roles and responsibilities in achieving them. You can also get valuable feedback and suggestions from your stakeholders on how to improve your quality objectives and processes. For example, you could: Involve your customers in defining your quality objectives and expectations for product X, Involve your suppliers in ensuring the quality of the materials and components for product X, Involve your employees in implementing and monitoring your quality objectives and processes for product X, and Involve your managers and regulators in reviewing and approving your quality objectives and results for product X.

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Vanessa María Rivel

I write about Medical Device Quality & Compliance | Regulatory Affairs Certified (RAC) | Expert in FDA QSR, ISO 13485, & Quality Culture | Transforming Compliance into Business Excellence | Bilingual (English/Spanish)
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From your stakeholders you can identify CTQs (Critical to Quality) caracteristics or elements for which you must define Quality Objectives.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Sachin Fatangare

Head - Quality & EHS at Ingersoll Rand India,Pune I Linked In Top Voice I Corporate Social Influencer Award I Iconic Quality Leader Award I QMS Lead Auditor I Lean Six Sigma Black Belt I PMP? I
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Some of the ways to set and review quality objectives for your manufacturing processes are : 1.Define clear, specific & measurable quality objectives. 2.Ensure that quality objectives align with the overall business objectives & customer requirements. 3.Quality objectives shall be SMART - Specific, Measurable, Achievable, Relevant & Time-bound. This helps in setting realistic goals. 4.Involve relevant stakeholders in setting quality objectives. This enhance the sense of ownership. 5. Review quality objectives periodically. Use key performance indicators (KPIs) to track progress & to identify areas for improvement. 6.Be flexible in adjusting quality objectives based on changing business needs, market dynamics & customer feedback.

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Ghulam Haider

Food Safety and Public Health Trainer at Riyadh Muncipality , Saudi Arabia | Food Epidemiologist| Agriculturist.
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Need to consider -Customer's expectations -Product characteristics -Regualtory requirments -Social aspect of target areas -Market trends

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What are the best ways to set and review quality objectives for your manufacturing processes?

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2

3

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5

1 SMART criteria

2 PDCA cycle

3 ISO 9001 framework

4 Stakeholder involvement

5 Here’s what else to consider

Manufacturing Engineering

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What are the best ways to set and review quality objectives for your manufacturing processes?

1

2

3

4

5

1 SMART criteria

2 PDCA cycle

3 ISO 9001 framework

4 Stakeholder involvement

5 Here’s what else to consider

Manufacturing Engineering

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