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What are the best ways to foster a culture of continuous improvement at your airport?

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Continuous improvement is a key factor for any airport that wants to achieve operational excellence, customer satisfaction, and competitive advantage. But how can you create and sustain a culture of continuous improvement at your airport? Here are some best practices that can help you foster a learning and improvement mindset among your staff, partners, and stakeholders.

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Khaled Sdiri (PMP)?

PMP Project Manager| Training Manager and Aviation Security Instructor | TRAINAIRPLUS Focal Point | Six Sigma Belt…
Ahmad M. Mandili

Director of MRO Operations Systems | Vision 2030 | Executive Management | Operations Technology | Digital…
Matthew Nicholas

?? BNEDFW On Sale Now | Regional Sales Manager | Aviation Executive

1 Define your vision and goals

The first step to foster a culture of continuous improvement is to have a clear and shared vision of what you want to achieve as an airport. This vision should be aligned with your mission, values, and strategic objectives, and should reflect the needs and expectations of your customers and other stakeholders. You should also set specific, measurable, achievable, relevant, and time-bound (SMART) goals that support your vision and provide direction and motivation for your improvement efforts. Communicate your vision and goals regularly and transparently to your staff, partners, and stakeholders, and invite their feedback and input.

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Khaled Sdiri (PMP)?

PMP Project Manager| Training Manager and Aviation Security Instructor | TRAINAIRPLUS Focal Point | Six Sigma Belt Certificate | Scrum Certified | Managing Trainings and Projects for Organizational Growth??
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To cultivate continuous improvement at your airport, set clear goals, encourage open communication, and invest in employee training. Embrace lean methodologies, recognize successful initiatives, and promote cross-functional collaboration. Utilize technology for data-driven decisions, establish a dedicated improvement team, conduct regular performance reviews, and stay adaptable with industry best practices. These strategies create a dynamic culture that thrives on innovation and ongoing enhancement.

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Matthew Nicholas

?? BNEDFW On Sale Now | Regional Sales Manager | Aviation Executive
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In my experience , empowering your frontline customer facing employees is critical in developing a culture of continuous improvement . Allowing them to make the best decisions with their knowledge and experience can often lead to creative and unexpected solutions that benefit all parties In addition , having an open forum or leadership who are willing to support and carry ideas to management for implementation is great too

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2 Implement a structured improvement process

The second step to foster a culture of continuous improvement is to implement a structured and systematic process that guides your improvement activities. This process should include the following elements: identifying and prioritizing improvement opportunities, analyzing the current situation and root causes, generating and evaluating improvement ideas, implementing and testing solutions, measuring and monitoring results, and standardizing and sustaining improvements. You should also use appropriate tools and methods, such as Lean, Six Sigma, Kaizen, or PDCA, to support your improvement process and ensure quality and consistency.

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Ahmad M. Mandili

Director of MRO Operations Systems | Vision 2030 | Executive Management | Operations Technology | Digital Transformation | AMOS SME | Prosci? Certified Change Practitioner
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Implementing a structured improvement process involves defining clear goals, engaging stakeholders, and establishing feedback mechanisms. Foster a culture of continuous improvement by encouraging open communication, recognizing contributions, and integrating lessons learned into daily operations. Prioritize staff training, leverage technology for streamlined processes, and create a framework for regularly assessing and adapting improvement initiatives. Consistent reinforcement of the value of innovation and improvement will embed a proactive mindset throughout the airport community.

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3 Empower and engage your staff

The third step to foster a culture of continuous improvement is to empower and engage your staff in the improvement process. Your staff are the ones who know the processes, challenges, and opportunities best, and they are the ones who can make or break your improvement initiatives. Therefore, you should encourage and enable them to participate actively and proactively in identifying and solving problems, generating and implementing ideas, and sharing and learning from best practices. You should also provide them with adequate training, coaching, resources, and recognition to support their improvement skills and capabilities.

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Guilherme Biasin Scopel

Mestre em Seguran?a de Avia??o e Aeronavegabilidade Continuada
(已编辑)
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Ao estabelecer um programa de sugest?es, a organiza??o permite contribui??es em prol de inova??es. Muitas vezes os colaboradores da linha de frente possuem sugest?es de melhoria específicas em suas áreas de atua??o que quando aplicadas pela gerência proporcionam ganhos em produtividade e seguran?a. Ao estabelecer e incentivar um programa de sugest?es de melhoria, é importante estabelecer um ciclo completo de coleta de informa??es, processo de implementa??o e retorno com o resultado para a pessoa que contribuiu com a ideia inovadora.

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4 Collaborate with your partners and stakeholders

The fourth step to foster a culture of continuous improvement is to collaborate with your partners and stakeholders in the improvement process. Your partners and stakeholders are the ones who affect or are affected by your airport's performance, and they are the ones who can provide valuable insights, feedback, and suggestions for improvement. Therefore, you should build and maintain trust and communication with them, and involve them in your improvement activities as appropriate. You should also seek to align your improvement goals and expectations with theirs, and create win-win outcomes for all parties.

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5 Learn from your data and experience

The fifth step to foster a culture of continuous improvement is to learn from your data and experience in the improvement process. Data is the basis for making informed and objective decisions, and experience is the source of knowledge and wisdom. Therefore, you should collect and analyze relevant and reliable data to measure your improvement progress and results, and to identify gaps and opportunities for further improvement. You should also capture and share your improvement experience, lessons learned, and best practices, and use them to improve your improvement process and performance.

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Guilherme Biasin Scopel

Mestre em Seguran?a de Avia??o e Aeronavegabilidade Continuada
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No contexto aeroportuário, a análise de dados pode envolver diversas métricas, como dados de seguran?a operacional, opera??es e manuten??o, por exemplo. A aplica??o de técnicas de estatística pode revelar oportunidades de melhoria e tendências ocultas, permitindo interven??es proativas. Além disso, a experiência acumulada, documentada através de relatórios e revis?es de ocorrências pode oferecer percep??es valiosas para a melhoria contínua. é fundamental que esses dados e experiências sejam compartilhados dentro da organiza??o através de workshops e programas de treinamento, assegurando que as li??es aprendidas sejam aplicadas, buscando promover uma cultura de excelência e inova??o contínua no ambiente aeroportuário.

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6 Celebrate and promote your improvement culture

The sixth and final step to foster a culture of continuous improvement is to celebrate and promote your improvement culture. Celebrating and promoting your improvement culture means recognizing and rewarding your improvement achievements and efforts, and showcasing and sharing your improvement stories and examples. This will help you to create a positive and supportive atmosphere for improvement, and to inspire and motivate your staff, partners, and stakeholders to continue and expand their improvement activities. It will also help you to demonstrate and communicate your improvement value and impact to your customers and other external audiences.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the best ways to foster a culture of continuous improvement at your airport?

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1 Define your vision and goals

2 Implement a structured improvement process

3 Empower and engage your staff

4 Collaborate with your partners and stakeholders

5 Learn from your data and experience

6 Celebrate and promote your improvement culture

7 Here’s what else to consider

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