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What are the best ways to deal with being passed over for a promotion in Service Operations?

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Being passed over for a promotion in service operations can be a frustrating and demoralizing experience. You may feel angry, resentful, or discouraged about your career prospects. However, there are some constructive ways to deal with this situation and turn it into an opportunity for growth and learning. In this article, we will share some tips on how to cope with rejection, seek feedback, improve your skills, and plan your next steps.

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Sunil Sharma

Experienced Sales Leader | Internet Industry Expert | Product Launch Specialist | Business Expansion and Sales…
Rajeev Jha

“Experienced People Success Leader | Proven HR Strategist & Change Management Expert | Talent Management & Employee…
Mustafa Arafat

Hotel General Manager | Elevating Guest Experiences in Luxury & Resort Hotels | Staff Retention by 15% | Revenue Growth…

1 Acknowledge your emotions

The first step to deal with being passed over for a promotion is to acknowledge and process your emotions. It is normal to feel hurt, disappointed, or jealous of the person who got the promotion. However, you should not let these feelings consume you or affect your performance and relationships at work. Try to express your emotions in a healthy way, such as talking to a trusted friend, writing in a journal, or doing some physical activity. Avoid venting your frustration on social media, badmouthing your manager or colleague, or making rash decisions.

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Sunil Sharma

Experienced Sales Leader | Internet Industry Expert | Product Launch Specialist | Business Expansion and Sales Operations Professional
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Based on my experience, the first step in effectively managing being passed over for a promotion is to acknowledge and address your emotions in a constructive manner. It is important to refrain from venting your frustrations on social media, speaking negatively about your manager or colleagues, or making impulsive decisions. Instead, seek healthy outlets to express your emotions, such as confiding in a trusted friend, writing in a journal, or engaging in physical activities. It is normal to experience feelings of hurt, disappointment, or even jealousy towards the person who received the promotion. However, it is crucial not to allow these emotions to consume you or impact your performance and relationships in the workplace.

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Rajeev Jha

“Experienced People Success Leader | Proven HR Strategist & Change Management Expert | Talent Management & Employee Engagement Enthusiast | Top 200 Power HR Leader Awardee”
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Promotions are a very important motivational factor, one feels empowered at the same time it is a reflection of ones worth and capability. In my opinion when passed over for a promotion in context where expectations vs effort has been in sync from self perspective a lot of resentment is bound to creep in. Having an awareness about our emotions and taking a moment to understand our actions during interactions with our colleagues, coworkers should be the way. Demonstrating Negativity in any-form or forums specially in todays age of digitisation is something to be sensitive of.

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2 Seek feedback

The second step to deal with being passed over for a promotion is to seek feedback from your manager or the hiring panel. This can help you understand the reasons behind their decision, identify your strengths and weaknesses, and learn what you can do to improve your chances for future opportunities. Be respectful and professional when asking for feedback, and avoid being defensive or argumentative. Listen carefully and take notes, and thank them for their time and honesty.

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Rajeev Jha

“Experienced People Success Leader | Proven HR Strategist & Change Management Expert | Talent Management & Employee Engagement Enthusiast | Top 200 Power HR Leader Awardee”
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Feedback has always been the way forward. Understanding root cause by doing a self introspection, not only talking to your managers but colleagues and juniors, understanding the views and listening with an intent to know more, probing to clarify and using these as fundamentals can help

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3 Improve your skills

The third step to deal with being passed over for a promotion is to improve your skills and competencies in service operations. Based on the feedback you received, you can create a personal development plan that outlines your goals, actions, and timelines. You can also look for ways to expand your knowledge and experience, such as taking online courses, reading books or articles, attending workshops or webinars, or volunteering for new projects or tasks. By improving your skills, you can demonstrate your value and potential to your employer and increase your confidence and satisfaction.

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Mustafa Arafat

Hotel General Manager | Elevating Guest Experiences in Luxury & Resort Hotels | Staff Retention by 15% | Revenue Growth by 10% yearly | Experienced in Team Leadership & Operations.
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Being passed over for a promotion hurts and that's why i always ask key decision-makers why they didn’t select me. Sometimes the greatest gifts are those we never receive. Rejection is a chance to rethink about my career path, gain new skills in areas that need improvement especially more in leadership and active listening skills .

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4 Plan your next steps

The fourth step to deal with being passed over for a promotion is to plan your next steps and career path. You can use this experience as a motivation to explore new opportunities and challenges, either within your current organization or elsewhere. You can also network with other professionals in your field, update your resume and portfolio, and research the market and industry trends. By planning your next steps, you can take control of your career and pursue your goals and aspirations.

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Ebtehal Elsayed

Market access Executive l Tender Sales l Marketing Passionate l Presenter l UAE l Bahrain l EGYPT l MSc Health Economics l CIM L 4 l B.Sc Pharmacy
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I found it helpful to contain my anger and acknowledge then seek a feed back to improve areas of weakness and become ready for the next step

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5 Maintain a positive attitude

The fifth step to deal with being passed over for a promotion is to maintain a positive attitude and outlook. You should not let this setback define you or your worth as a service operations professional. Instead, you should focus on the positive aspects of your job, such as the impact you make, the skills you have, and the relationships you build. You should also celebrate your achievements and successes, and appreciate the feedback and support you receive. By maintaining a positive attitude, you can overcome this challenge and move forward with resilience and optimism.

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6 Seek support

The sixth and final step to deal with being passed over for a promotion is to seek support from your colleagues, mentors, or peers. You are not alone in this situation, and you can benefit from the advice, encouragement, and empathy of others who have gone through similar experiences or who understand your field and role. You can also join online communities or groups that offer resources, tips, and opportunities for service operations professionals. By seeking support, you can cope with the emotional and practical aspects of being passed over for a promotion and find new ways to grow and thrive.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the best ways to deal with being passed over for a promotion in Service Operations?

1

2

3

4

5

6

7

1 Acknowledge your emotions

2 Seek feedback

3 Improve your skills

4 Plan your next steps

5 Maintain a positive attitude

6 Seek support

7 Here’s what else to consider

Service Operations

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What are the best ways to deal with being passed over for a promotion in Service Operations?

1

2

3

4

5

6

7

1 Acknowledge your emotions

2 Seek feedback

3 Improve your skills

4 Plan your next steps

5 Maintain a positive attitude

6 Seek support

7 Here’s what else to consider

Service Operations

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