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What are the best ways to become a problem solver in E-Commerce?

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Problem solving is a vital skill for anyone who wants to succeed in E-Commerce. Whether you are launching a new product, optimizing a website, or dealing with customer issues, you will face challenges that require creative and effective solutions. In this article, you will learn some of the best ways to become a problem solver in E-Commerce and how to apply them to your daily work.

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Vlad I.

Top LinkedIn voice; #armUkraineNow #stoprussianaggression ????
Eduardo Gadens

LinkedIn Top Voice | E-commerce | E-mail Marketing | Entregabilidade | Customer Success Manager

1 Identify the root cause

The first step to solving any problem is to understand what is causing it. You can use various tools and techniques to analyze the situation and find the underlying factors that are affecting your E-Commerce performance. For example, you can use the 5 Whys method, which involves asking "why" five times to dig deeper into the problem and its consequences. You can also use data and analytics to measure and track your key performance indicators and identify any gaps or anomalies.

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Eduardo Gadens

LinkedIn Top Voice | E-commerce | E-mail Marketing | Entregabilidade | Customer Success Manager
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Take good care of your data platforms. The data can give you lots of important insights on how to find and solve a problem but first of all, you need to capture this data correctly and know how to read it so you are not taking any wrong result as a thing to be changed/improved in your e-commerce.

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Mike Vannelli

Creative Director @ thinkenvy.com
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Mastering e-commerce problem solving takes strategic thinking and scrappy solutions, like MacGyver engineering his way out of jams. Immerse in the customer journey to pinpoint pain points. Collaborate cross-functionally to diagnose issues from diverse vantages. Experiment with viral quick fixes when possible. Turn each obstacle into an opportunity to wow shoppers. Soon you’ll be the go-to fixer driving sales and loyalty. Mullet not required but creativity a must! Now grab that duct tape - it’s time for some ingenious e-commerce magic! ?

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2 Generate multiple options

Once you have identified the root cause of the problem, you need to come up with possible solutions. You can use brainstorming, mind mapping, or other ideation methods to generate as many options as you can without judging or filtering them. The goal is to expand your thinking and explore different perspectives and possibilities. You can also look for inspiration from other E-Commerce businesses, best practices, or industry trends.

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Vlad I.

Top LinkedIn voice; #armUkraineNow #stoprussianaggression ????
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While generating multiple options is generally encouraged in problem-solving, I believe that in some cases, less is more. Overwhelming yourself with too many possibilities can lead to decision paralysis. Instead, focus on generating a few high-quality, well-thought-out solutions. This approach can be more effective and efficient in the fast-paced world of e-commerce.

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Eduardo Gadens

LinkedIn Top Voice | E-commerce | E-mail Marketing | Entregabilidade | Customer Success Manager
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You don't actually need to have multiple options, just a couple will do better for you. With some options in mind, you can even work with A/B tests to understand which version of the same solution can perform better.

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3 Evaluate and select the best solution

After you have generated multiple options, you need to evaluate and select the best solution for your problem. You can use criteria such as feasibility, cost, impact, and alignment with your goals and values to compare and rank your options. You can also use tools such as SWOT analysis, pros and cons lists, or decision matrices to help you make an informed and rational choice. You should also consider the risks and uncertainties involved in your solution and how to mitigate them.

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Eduardo Gadens

LinkedIn Top Voice | E-commerce | E-mail Marketing | Entregabilidade | Customer Success Manager
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Again, there is no "best" solution but better data-driven solutions. Always keep in mind the data you have to come up with a solution, you can also question your customers to have their own feedback, for example, through a form, helping you improve your e-commerce if that's an option.

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4 Implement and test the solution

The next step is to implement and test your solution. You need to plan and execute your actions in a timely and efficient manner. You should also monitor and measure the results and outcomes of your solution and check if it is solving the problem effectively. You can use tools such as A/B testing, surveys, or feedback forms to collect data and feedback from your customers, stakeholders, or team members. You should also document and communicate your process and findings.

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Eduardo Gadens

LinkedIn Top Voice | E-commerce | E-mail Marketing | Entregabilidade | Customer Success Manager
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This is a feedback loop while working with e-commerce. You should be always testing things and aiming to improve your KPIs in order to sell more and sell better.

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5 Learn and improve

The final step is to learn and improve from your problem-solving experience. You should reflect on what worked and what didn't, what you learned and what you can do better next time. You should also celebrate your achievements and recognize your efforts and contributions. You should also share your learnings and insights with others and apply them to future problems or opportunities. You should also seek feedback and advice from others and keep learning and developing your problem-solving skills.

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Eduardo Gadens

LinkedIn Top Voice | E-commerce | E-mail Marketing | Entregabilidade | Customer Success Manager
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There are some really good communities about e-commerce out there. You can find whatsapp/telegram groups, YouTube channels, podcasts, and LinkedIn groups... people are always sharing their knowledge there and some good use cases and learnings while solving problems.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Eduardo Gadens

LinkedIn Top Voice | E-commerce | E-mail Marketing | Entregabilidade | Customer Success Manager
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Keep track of the major problems you already solved. This is your repertory and for sure will help you along the way through your career in e-commerce.

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What are the best ways to become a problem solver in E-Commerce?

1

2

3

4

5

6

1 Identify the root cause

2 Generate multiple options

3 Evaluate and select the best solution

4 Implement and test the solution

5 Learn and improve

6 Here’s what else to consider

E-commerce

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What are the best ways to become a problem solver in E-Commerce?

1

2

3

4

5

6

1 Identify the root cause

2 Generate multiple options

3 Evaluate and select the best solution

4 Implement and test the solution

5 Learn and improve

6 Here’s what else to consider

E-commerce

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