What is the best way to prioritize BSS tasks for customer satisfaction?

In my experience, notifying the customers of the service outage/loss is critical to minize the churn rate. Another important step is disaster preparedness of field operations teams for rapid resolution of network issues.

Severity of the issue, how big the customer and what are the terms and conditions in the SLA to treat their issue as high priority would help to resolve the issue and give the best response so they stay with us.

To prioritize BSS (Business Support Systems) tasks for customer satisfaction, you can consider the following approach: - Understand customer needs: Gather feedback from customers to understand their priorities and pain points. - Categorize tasks: Categorize BSS tasks based on their impact on customer satisfaction, such as resolving critical issues, improving service quality, or enhancing user experience. - Set clear objectives: Define specific objectives for each task, aligning them with customer needs and business goals.

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The quality of the tickets handling should be top notch because it reflects the image of the company. Be transparent and real and honest in your conversations.

- Evaluate urgency: Assess the urgency of each task based on its impact on customer satisfaction and the potential risks involved. - Consider resource availability: Take into account the availability of resources, such as manpower, technology, and budget, to determine the feasibility of prioritizing certain tasks. - Implement a scoring system: Develop a scoring system to objectively evaluate and rank tasks based on their importance and potential impact on customer satisfaction. -Communicate priorities: Clearly communicate the prioritized tasks to the relevant teams, ensuring everyone understands the rationale and urgency behind them.

- Monitor progress: Regularly monitor the progress of prioritized tasks and make adjustments as needed to ensure customer satisfaction is being addressed effectively. - Remember, customer satisfaction should be the guiding principle in prioritizing BSS tasks, as it helps drive customer loyalty and business success.

We must automate as much as manual tasks as it saves a lot of time and we can focus on the real issues instead of just running and pulling out reports here and there.

Weekly reports of the csat rates. Customer additional feedbacks. Which tools needed or what needs to be escalated to next level, the determination is important in that.

The best way to communicate is face to face. If you are living in the same city. Always meet up in the office and discuss it ask questions no matter how many. If not then always meet up and discuss instead of just sharing an email for your info.

Communicate the task and give them a plan that already been made so that they can have a better understanding. Our plan should have a positive impact on the BSS tasks.