登录查看更多内容

What is the best way to help an underperforming employee in After-Sales?

由人工智能和领英社区提供技术支持

After-sales is a crucial part of any business that sells products or services to customers. It involves providing support, feedback, and satisfaction to ensure loyalty and retention. However, not every employee in after-sales can perform at the same level or meet the same expectations. If you have an underperforming employee in your after-sales team, how can you help them improve and succeed? Here are some tips to follow.

在这篇协作文章中查找专家回答

由社区从 3 条内容中精选。了解更多

1 Identify the problem

The first step is to identify the root cause of the underperformance. Is it a lack of skills, knowledge, motivation, or resources? Is it a personal or professional issue? Is it a temporary or chronic situation? You need to have a clear and objective assessment of the employee's strengths and weaknesses, as well as their goals and challenges. You can use various tools, such as performance reviews, feedback surveys, customer ratings, and metrics, to gather data and evidence.

添加您的观点

Carlos Alberto de Souza

Proprietário na Consultoria de Benefícios Seguráveis e N?o Seguráveis | Desenvolvimento de Projetos Personalizados
举报内容
Os colaboradores almejam que o trabalho seja agradável, estimulante e desafiador, e n?o uma espécie de agonia recorrente, semanalmente, apenas interrompido em lapsos provocados por fatores externos. Um ambiente de trabalho estimulante n?o é a única forma de atingir os objetivos dentro das organiza??es; a motiva??o tem se constituído como um dos maiores desafios dos gestores e líderes das empresas, pois é notório a influência que pode ser constatada por fatores externos a organiza??o, onde vários acontecimentos na vida pessoal do colaborador trazem para si a motiva??o. Porém n?o somente fatores externos mantêm o indivíduo motivado, há também os fatores internos, ou seja, a empresa também é responsável pela motiva??o de seus colaboradores.

已翻译

赞

2 Communicate effectively

The second step is to communicate effectively with the employee. You need to have a constructive and respectful conversation, where you express your concerns, expectations, and support. You also need to listen to the employee's perspective, feelings, and needs. You should avoid blaming, criticizing, or threatening the employee, as this can damage the trust and morale. Instead, you should focus on finding solutions, setting realistic and measurable objectives, and providing feedback and recognition.

添加您的观点

Carlos Alberto de Souza

Proprietário na Consultoria de Benefícios Seguráveis e N?o Seguráveis | Desenvolvimento de Projetos Personalizados
举报内容
A comunica??o interna é fundamental para o engajamento e transforma??o dos colaboradores, por intermédio de um modelo de Gest?o Humana Moderno, intrinsicamente povoado de atividades e eventos motivacionais. A obten??o dos resultados esperados somente é possível com a utiliza??o de softwares especializados em automa??o de processos, disponibiliza??o de indicadores, cálculos, controle de absenteísmo e presenteísmo, dentre outros benefícios.

已翻译

赞

3 Provide training and coaching

The third step is to provide training and coaching to the employee. You need to help them develop the skills, knowledge, and confidence they need to perform better in after-sales. You can offer various types of training, such as online courses, workshops, webinars, or mentoring programs. You can also coach them on specific tasks, such as handling customer complaints, upselling products, or using software. You should monitor their progress and adjust the training and coaching accordingly.

添加您的观点

4 Encourage collaboration and teamwork

The fourth step is to encourage collaboration and teamwork among your after-sales employees. You need to foster a positive and supportive work environment, where employees can share best practices, learn from each other, and solve problems together. You can also create opportunities for team building, such as social events, games, or challenges. You should also promote a culture of feedback, where employees can give and receive constructive and honest input.

添加您的观点

5 Reward and motivate

The fifth step is to reward and motivate your underperforming employee. You need to acknowledge their efforts, achievements, and improvements, and show them how they contribute to the overall success of the business. You can also offer incentives, such as bonuses, prizes, or recognition, to motivate them to keep working hard and striving for excellence. You should also celebrate their milestones, such as completing a training course, reaching a sales target, or receiving a positive customer review.

添加您的观点

Carlos Alberto de Souza

Proprietário na Consultoria de Benefícios Seguráveis e N?o Seguráveis | Desenvolvimento de Projetos Personalizados
举报内容
A maior parte dos colaboradores se importam e realizam suas atividades com maior afinco se recebem reconhecimento, como elogios em público, e principalmente, quando se sentem como pe?a fundamental para a equipe e para a organiza??o como um todo. Para o reconhecimento dos esfor?os e celebra??o dos resultados do colaborador há diversas possibilidades, desde um simples agradecimento ou uma nota, comunicando o quadro funcional da organiza??o, ou até mesmo a concess?o de uma premia??o. Atingir o objetivo de gest?o das individualidades dos colaboradores é um dos maiores desafios do Gestor de Recursos Humanos e Líderes.

已翻译

赞

6 Evaluate and follow up

The final step is to evaluate and follow up with your underperforming employee. You need to measure their performance against the objectives and standards you agreed on, and provide them with feedback and guidance. You also need to check in with them regularly, and see how they are doing, feeling, and coping. You should also ask for their feedback and suggestions, and see how you can improve your support and leadership. You should also be prepared to take further actions, such as reassigning, disciplining, or terminating the employee, if the underperformance persists or worsens.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Aftersales

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What is the best way to help an underperforming employee in After-Sales?

1

2

3

4

5

6

7

1 Identify the problem

2 Communicate effectively

3 Provide training and coaching

4 Encourage collaboration and teamwork

5 Reward and motivate

6 Evaluate and follow up

7 Here’s what else to consider

Aftersales

给文章评分

感谢您的反馈

更多Aftersales相关文章

更多相关阅读内容

What is the best way to help an underperforming employee in After-Sales?

1

2

3

4

5

6

7

1 Identify the problem

2 Communicate effectively

3 Provide training and coaching

4 Encourage collaboration and teamwork

5 Reward and motivate

6 Evaluate and follow up

7 Here’s what else to consider

Aftersales

给文章评分

感谢您的反馈

查看其他技能