What is the best way to approach problem-solving in facility management?

2 Analyze the problem

The next step is to analyze the problem and its root causes. You can use various tools and techniques, such as brainstorming, fishbone diagrams, SWOT analysis, or Pareto charts, to identify and prioritize the factors that contribute to the problem. You also need to evaluate the risks and opportunities associated with the problem, as well as the potential impact of your solution on the facility and its stakeholders. By analyzing the problem thoroughly, you can gain a deeper understanding of the situation and the possible outcomes.

3 Generate solutions

The third step is to generate possible solutions that address the problem and its root causes. You can use creative thinking methods, such as lateral thinking, mind mapping, or SCAMPER, to generate a range of ideas and alternatives. You also need to consider the feasibility, effectiveness, and suitability of each solution, as well as the resources and skills required to implement it. By generating solutions creatively, you can explore different options and perspectives.

4 Evaluate solutions

The fourth step is to evaluate the solutions and select the best one. You can use various criteria and methods, such as cost-benefit analysis, decision matrix, or multi-criteria analysis, to compare and rank the solutions based on their advantages and disadvantages. You also need to test and validate the solution, either by using simulations, prototypes, or pilot projects, or by seeking feedback from experts and stakeholders. By evaluating solutions critically, you can ensure that your solution meets the needs and expectations of the problem.

5 Implement solutions

The fifth step is to implement the solution and monitor its results. You need to plan and execute the solution, by following the best practices and standards of facility engineering, and by coordinating with the relevant teams and contractors. You also need to measure and document the performance, quality, and impact of the solution, by using indicators, metrics, or audits. By implementing solutions effectively, you can achieve the desired outcomes and benefits.

6 Review solutions

The final step is to review the solution and learn from the experience. You need to review the solution and its results, by assessing its strengths and weaknesses, and by identifying any gaps or issues that may arise. You also need to learn from the solution and its process, by reflecting on the lessons learned, and by sharing the best practices and feedback with others. By reviewing solutions continuously, you can improve your problem-solving skills and knowledge.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?