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What are the best strategies for building trust between a patient and their physician?

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Trust is essential for a healthy and productive relationship between a patient and their physician. It can affect the quality of care, the adherence to treatment, and the satisfaction of both parties. However, trust is not always easy to establish or maintain, especially in complex and stressful situations. As a patient advocate, you can help your clients build trust with their doctors by applying some effective strategies. Here are some of them.

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Paul Griffiths

I help companies with revenues like → get back to growing like ↗ // Investor & PhD Student @ ISEG // Achieve, Woo…
Biswajit Dutta Baruah

Consultant Orthopedic Surgeon at KIMS Oman Hospital
Dr. Muthukumar Subramanian

Consultant Pediatrician / Founder / Medical Director /Medical Advisor for Start-ups / Mentor / Entrepreneur

1 Communicate clearly and respectfully

Communication is the foundation of trust. You can help your client communicate clearly and respectfully with their physician by preparing them for their appointments, encouraging them to ask questions, and summarizing their main concerns and expectations. You can also facilitate the communication by taking notes, clarifying information, and providing feedback. Moreover, you can help your client express their emotions, preferences, and values in a respectful and assertive way, without being aggressive or passive.

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Biswajit Dutta Baruah

Consultant Orthopedic Surgeon at KIMS Oman Hospital
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Effective communication in a clinical setting often begins with maintaining genuine eye contact and actively listening to the patient. Prioritizing the patient's sense of being understood can significantly enhance the patient-doctor relationship. Maintaining a calm demeanor and empathetic tone fosters an environment where patients feel comfortable sharing their concerns. Engage in a dialogue by inviting patients to ask questions, and respond succinctly and clearly. Tailor your advice to directly address the patient's specific concerns. Always remain respectful of cultural nuances and value patient preferences to further solidify their trust in your counsel.

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Dr. Muthukumar Subramanian

Consultant Pediatrician / Founder / Medical Director /Medical Advisor for Start-ups / Mentor / Entrepreneur
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One thing I have found helpful is that to listen & comprehend first from the patients before advising. Help patients to come out of their shell. Empathy is of utmost importance.

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2 Listen actively and empathetically

Listening is another key component of trust. You can help your client listen actively and empathetically to their physician by paying attention to their verbal and non-verbal cues, acknowledging their expertise and experience, and showing interest and curiosity. You can also help your client avoid interrupting, judging, or dismissing their physician's opinions or suggestions. Furthermore, you can help your client empathize with their physician's perspective, challenges, and limitations, and appreciate their efforts and achievements.

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Paul Griffiths

I help companies with revenues like → get back to growing like ↗ // Investor & PhD Student @ ISEG // Achieve, Woo, Learn, Strategize, Compete
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The patient doesn't need to listen empathetically to their physician, it's literally the other way around. No patient should empathize with a physician's challenges. That's the physician's job. Sheesh.

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3 Collaborate and negotiate

Trust is also based on collaboration and negotiation. You can help your client collaborate and negotiate with their physician by involving them in the decision-making process, exploring different options and alternatives, and weighing the pros and cons of each one. You can also help your client set realistic and achievable goals, monitor their progress and outcomes, and adjust their plan as needed. Additionally, you can help your client respect their physician's boundaries and responsibilities, and seek their consent and approval before making any changes or taking any actions.

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Derick Mwansa

Business Operations Manager
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Some of the best strategies for fostering trust are: - Communicating clearly and sympathetically with the patient, listening to their concerns and preferences, and addressing any questions or doubts they may have. - Providing accurate and honest information about the patient's diagnosis, prognosis, treatment options, risks and benefits, and possible alternatives. - Involving the patient in shared decision-making, respecting their autonomy and values, and obtaining informed consent before any intervention. - Maintaining confidentiality and privacy of the patient's personal and medical information, unless there is a legal or ethical obligation to disclose it. -The physician should be willing to accommodate the patient's views and preference

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4 Share feedback and appreciation

Feedback and appreciation are also important for trust. You can help your client share feedback and appreciation with their physician by giving them constructive and honest comments, highlighting their strengths and areas of improvement, and suggesting ways to enhance their relationship and collaboration. You can also help your client recognize and thank their physician for their care, support, and dedication, and celebrate their successes and milestones. Moreover, you can help your client address and resolve any conflicts or misunderstandings that may arise, and apologize and forgive if necessary.

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5 Seek additional support and resources

Trust is also enhanced by seeking additional support and resources. You can help your client seek additional support and resources from their physician by asking them for referrals, recommendations, or contacts of other health professionals, organizations, or groups that can help them with their condition, needs, or goals. You can also help your client access and use reliable and relevant information, tools, or services that can complement their physician's care and advice. Furthermore, you can help your client connect and network with other patients, advocates, or experts who can share their insights, experiences, or tips.

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6 Maintain consistency and continuity

Trust is also maintained by consistency and continuity. You can help your client maintain consistency and continuity with their physician by following their instructions and guidelines, keeping their appointments and commitments, and updating them on their status and changes. You can also help your client avoid switching or changing their physician frequently, unless there is a valid reason or necessity. Additionally, you can help your client establish and sustain a long-term and stable relationship with their physician, and build rapport and familiarity over time.

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J J Staiano

Director at STAIANO Plastic Surgery & Founder at STAIANO Consulting
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Consistency is important and systems and automation can facilitate giving a more bespoke and caring service. Many doctors don’t communicate regularly enough for fear of being a nuisance, but as long as it is relevant and helpful, I would encourage regular communication.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Joseph Gutman

I am a proud Jew! I am Israel Chai! ?? ????? ?? Internist - Endocrinologist - Diabetologist - Educator -Author - Public Speaker
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Please change the word CLIENT to PATIENT. Feel free to share active medical literature and even go as far as using Google with the patient so you and this person experience the online information together. The result is amazing, you both learn the information and misinformation available.

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What are the best strategies for building trust between a patient and their physician?

1

2

3

4

5

6

7

1 Communicate clearly and respectfully

2 Listen actively and empathetically

3 Collaborate and negotiate

4 Share feedback and appreciation

5 Seek additional support and resources

6 Maintain consistency and continuity

7 Here’s what else to consider

Patient Advocacy

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What are the best strategies for building trust between a patient and their physician?

1

2

3

4

5

6

7

1 Communicate clearly and respectfully

2 Listen actively and empathetically

3 Collaborate and negotiate

4 Share feedback and appreciation

5 Seek additional support and resources

6 Maintain consistency and continuity

7 Here’s what else to consider

Patient Advocacy

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