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What are the best practices for ensuring technology solutions are accessible?

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Accessibility is the practice of designing and developing technology solutions that are usable by people with different abilities, preferences, and needs. Accessibility benefits not only users with disabilities, but also those who face situational, environmental, or device-related barriers. In this article, we will explore some of the best practices for ensuring technology solutions are accessible in the context of IT services.

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Surendra Shahi

Software Engineering Leader
Saidarshan Bhagat

Scientist 'D' at Centre for Development of Advanced Computing (C-DAC) ICT Accessibility Specialist. Researcher in…
Muruganantham Punniyamoorthy

Driving Tech Strategy | CTO - GUVI

1 Understand the standards

The first step to creating accessible technology solutions is to understand the standards and guidelines that apply to your project. The most widely recognized and adopted standard is the Web Content Accessibility Guidelines (WCAG), which provide a set of principles, criteria, and techniques for making web content accessible to people with various disabilities. The WCAG are organized into four main principles: perceivable, operable, understandable, and robust. Each principle has a number of success criteria that can be tested and verified. The WCAG also have three levels of conformance: A, AA, and AAA, with increasing levels of accessibility requirements.

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Saidarshan Bhagat

Scientist 'D' at Centre for Development of Advanced Computing (C-DAC) ICT Accessibility Specialist. Researcher in digital accessibility, assistive technology, and inclusive systems.
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1. Design with accessibility in mind from the start. 2. Follow established guidelines like WCAG and IS-17802 in India. 4. Ensure compatibility with assistive technologies. 5. Use semantic HTML for clear structure and accessible user interface. 7. Optimize for keyboard navigation. 8. Consider color contrast and readability. 9. Follow WCAG principals POUR in future developments. 10. Regularly test and audit for accessibility.

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Muruganantham Punniyamoorthy

Driving Tech Strategy | CTO - GUVI
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To make your technology solutions accessible, it is important to understand the guidelines and standards that apply to your project. The most widely recognized standard is the Web Content Accessibility Guidelines. For example, if your website uses colors to convey information someone who is colorblind may not be able to understand the information. By following the WCAG guidelines, you can ensure that everyone can access the information on your website, regardless of their abilities. The WCAG also have three levels of conformance, with increasing levels of accessibility requirements - A, AA, and AAA. By striving for higher levels of conformance, you can make your technology solutions more accessible to everyone.

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Kevin Fajardo

CEO & Co Founder Nextbot - Coordinador de Eventos - Líder de Tecnología - Productor Técnico de eventos - BTL
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Comprender los estándares y pautas de accesibilidad es fundamental para asegurar que las soluciones tecnológicas de un proyecto sean accesibles para todos. Al adherirse a estos estándares, se garantiza que las personas con discapacidades puedan utilizar y acceder a la tecnología de manera efectiva, lo que promueve la inclusión y la equidad. Además, cumplir con estas normativas puede ampliar la audiencia y el alcance del proyecto, al tiempo que se reduce el riesgo de posibles demandas legales relacionadas con la accesibilidad. En resumen, comprender y aplicar estos estándares no solo es ético, sino también beneficioso tanto para los usuarios como para el éxito del proyecto en general.

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Steve Bakanov

GLOBAL TRANSFORMATIONAL TECHNOLOGY EXECUTIVE Passionate about maturing global teams, products , operations, and services
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To ensure technology solutions are accessible, adhere to established standards like the Web Content Accessibility Guidelines (WCAG) and integrate accessibility into the design phase, focusing on features like color contrast and keyboard navigation. Engage users with disabilities in testing to uncover usability issues and provide practical feedback. Educate your development team on accessibility principles and maintain a commitment to updating and auditing your solutions as standards and technologies evolve. Regular user feedback and expert reviews can guide ongoing improvements, ensuring that your technology remains inclusive for all users. This proactive approach fosters a culture of inclusivity and meets the diverse needs of the community

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2 Involve users and stakeholders

The second step to creating accessible technology solutions is to involve users and stakeholders throughout the design and development process. User involvement means conducting user research, testing, and feedback with people who have different abilities, preferences, and needs. Stakeholder involvement means engaging with clients, managers, sponsors, and other relevant parties who have a say or interest in the project. By involving users and stakeholders, you can identify the accessibility needs and expectations of your target audience, as well as the business goals and constraints of your project. You can also ensure that your solutions are user-centered, usable, and effective.

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Kevin Fajardo

CEO & Co Founder Nextbot - Coordinador de Eventos - Líder de Tecnología - Productor Técnico de eventos - BTL
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La participación activa de usuarios y partes interesadas es esencial para asegurar que las soluciones tecnológicas sean accesibles. Su retroalimentación directa y experiencias individuales ayudan a comprender mejor las necesidades y desafíos específicos, lo que permite dise?ar soluciones más efectivas y centradas en el usuario. Además, su involucramiento promueve la aceptación y adopción de las soluciones, garantizando que realmente cumplan con las expectativas y requisitos de accesibilidad para todos los involucrados.

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3 Apply accessibility best practices

The third step to creating accessible technology solutions is to apply accessibility best practices to your design and development decisions. Accessibility best practices are general rules or recommendations that can help you make your solutions more accessible to a wider range of users. For instance, using clear and simple language, providing alternative text for images, audio, and video, and employing headings, lists, tables, and other semantic elements to structure content are all important for meaningful navigation. Additionally, color contrast, font size, and spacing should be used to enhance readability. Furthermore, labels, instructions, error messages, and feedback should be utilized to help users understand and interact with your solutions. Finally, aria attributes, roles, and landmarks should be implemented to ensure your solutions are compatible with assistive technologies.

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4 Test and evaluate your solutions

The fourth step to creating accessible technology solutions is to test and evaluate your solutions for accessibility issues and compliance. This requires a combination of methods and tools, such as manual testing, automated testing, user testing, and expert review. Manual testing involves using your own senses and devices to experience your solutions as different users would. Automated testing utilizes software tools or scripts to scan for common accessibility errors or warnings. User testing involves inviting users with different abilities, preferences, and needs to try out your solutions and provide feedback. Finally, an expert review involves hiring or consulting with accessibility experts or specialists to review your solutions and provide recommendations.

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5 Maintain and improve your solutions

The fifth step to creating accessible technology solutions is to maintain and improve them over time. This involves keeping your solutions up to date with the latest standards, technologies, and user needs. Additionally, you should monitor and measure the accessibility performance and impact of your solutions. Examples of maintenance and improvement activities include updating your solutions to fix any accessibility issues or bugs, enhancing your solutions to add new features or functionality that improve the accessibility experience, educating yourself and your team on the latest accessibility trends, best practices, and resources, as well as collecting and analyzing data on the accessibility usage, satisfaction, and outcomes of your solutions.

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Djallal BOUABDALLAH

Global Digital Transformation & Cyber Security Advisor | Podcaster | Speaker | Builder of proactive information technology programs
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Accessibility is not a one-time task but an ongoing commitment. Continue to monitor and update your technology solutions to maintain accessibility standards, especially as new updates or features are released. Regular maintenance checks and updates are crucial as standards and technologies evolve.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Surendra Shahi

Software Engineering Leader
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The article covers the basics well. Moreover, more detailed information is easily available on the internet. The harder part is bring all of this into practice. While building software, unfortunately in times of agile development wherein velocity is the key driver, factors like accessibility tend to get compromised. Here is what I would suggest: - get management's buy-in for adding a certain level of accessibility - train the team - make it part of your team's/org's 'definition of done' - leverage tools to enable your CI/CD pipeline to assess for accessibility and treat it as mandatory requirement

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Djallal BOUABDALLAH

Global Digital Transformation & Cyber Security Advisor | Podcaster | Speaker | Builder of proactive information technology programs
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Consider training your team in accessibility principles and best practices. Educating developers, designers, and content creators about accessibility can embed an inclusive approach to all projects from the start. Also, consider the broader aspects of accessibility, such as cognitive, language, and socio-economic barriers. Strive to create solutions that are not only technically accessible but also easy to use and understand by everyone, regardless of their abilities or resources. By following these best practices, you can ensure that your technology solutions are accessible, enhancing user experience and compliance with global standards, and fostering a more inclusive digital environment.

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What are the best practices for ensuring technology solutions are accessible?

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1 Understand the standards

2 Involve users and stakeholders

3 Apply accessibility best practices

4 Test and evaluate your solutions

5 Maintain and improve your solutions

6 Here’s what else to consider

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