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What are the benefits of emotional feedback for employee engagement and performance?

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Emotional feedback is the process of sharing and receiving information about how you and others feel in a work situation. It can help you improve your emotional intelligence, which is the ability to understand and manage your own and others' emotions. Emotional intelligence is a key skill for employee engagement and performance, as it can enhance communication, collaboration, motivation, and well-being. In this article, you will learn about the benefits of emotional feedback for employee engagement and performance, and how to give and receive it effectively.

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Marcel Schwantes

I help CEOs overcome complex leadership challenges, driving stronger teams and greater profits.

1 Why emotional feedback matters

Emotional feedback can have a positive impact on employee engagement and performance in several ways. First, it can help you and your colleagues feel valued, respected, and supported, which can boost your morale and commitment. Second, it can help you and your team align your emotions with your goals, values, and culture, which can foster a sense of purpose and belonging. Third, it can help you and your peers learn from your experiences, identify your strengths and areas for improvement, and adapt to changing situations, which can enhance your skills and results.

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Darcy Dittrich, MA, LMFT

Psychotherapist, Consultant, Executive Coach
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Experiencing emotions is natural, and happens both in and outside of the workplace. Our emotional experience not only impacts our performance and motivation at work, it can also impact our relationships. Sharing emotions in a mindful and respectful manner, can strengthen connection and trust.

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2 How to give emotional feedback

Giving emotional feedback requires empathy, honesty, and respect. To do this effectively, try to understand how the person you are giving feedback to feels and why. Be honest about your own feelings and expectations, and avoid blaming or judging. Respect the person's dignity and autonomy, and offer constructive suggestions and encouragement. When giving emotional feedback, it is important to choose an appropriate time and place, and ask for permission to share your feedback. Begin with something positive, acknowledging the person's efforts and achievements. Use "I" statements to express your feelings and observations without generalizing or exaggerating. Focus on specific behaviors and situations, explaining how they affect you and the work outcomes. Ask for the person's perspective, listening actively and attentively. Finally, provide clear and realistic recommendations, agreeing on action steps and follow-up.

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Darcy Dittrich, MA, LMFT

Psychotherapist, Consultant, Executive Coach
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Remember that your own emotions and experiences may impact how you perceive others. There will be no objective consensus on an experience, so it's important to remain collaborative and open to different perspectives.

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3 How to receive emotional feedback

Receiving emotional feedback can be daunting, yet it provides an opportunity to grow and develop. To make the most out of it, you need to be open-minded and curious about different perspectives, while avoiding defensiveness or denial. Moreover, you have to be resilient and focus on the positive aspects and learning opportunities. To help you receive emotional feedback more effectively, here are some tips: prepare yourself mentally and emotionally, show appreciation and gratitude, reflect on your feelings, ask for clarification and examples, evaluate the feedback objectively, and apply it constructively by making a plan to implement the changes and improvements.

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Darcy Dittrich, MA, LMFT

Psychotherapist, Consultant, Executive Coach
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It's okay to decide you're not ready to have a conversation about emotional feedback. Express that you need to take a pause, and tell the other person when you'll let them know you're ready to discuss again.

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4 How to improve your emotional feedback skills

Improving your emotional feedback skills is an achievable goal with practice and feedback. To get started, focus on developing your self-awareness and paying attention to your own emotions. Additionally, you should hone your social awareness by observing and empathizing with others’ emotions. Further, self-management is key to regulating your emotions and impulses, as well as expressing them in a respectful way. Finally, relationship management can help you build trust and rapport with others, as well as handle conflict and feedback effectively.

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5 How to measure the impact of emotional feedback

Measuring the impact of emotional feedback can help to increase employee engagement and performance. To do this, set clear and specific goals and indicators for emotional feedback, such as frequency, quality, satisfaction, and impact. Collect data from surveys, interviews, observations, and performance reviews. Analyze the data to identify patterns, trends, gaps, and opportunities. Communicate the results and feedback to celebrate successes and address challenges. Finally, review and adjust your emotional feedback process as needed for changes and improvements.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Marcel Schwantes

I help CEOs overcome complex leadership challenges, driving stronger teams and greater profits.
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Leaders must ask employees for their opinions and ideas on issues or roadblocks to success. Ask: "How do you think we could improve?" "What is keeping us stuck?" and "What do you love about the work that we're doing here?" Feeling heard, valued, and understood are the trifecta to fulfilled employees, but the only way to deliver on these fundamentals is by sourcing regular feedback and implementing suggestions. Employees need to be given the opportunity to voice their hopes and dreams, as well as their pessimism and frustrations.

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What are the benefits of emotional feedback for employee engagement and performance?

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2

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4

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1 Why emotional feedback matters

2 How to give emotional feedback

3 How to receive emotional feedback

4 How to improve your emotional feedback skills

5 How to measure the impact of emotional feedback

6 Here’s what else to consider

Emotional Intelligence

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What are the benefits of emotional feedback for employee engagement and performance?

1

2

3

4

5

6

1 Why emotional feedback matters

2 How to give emotional feedback

3 How to receive emotional feedback

4 How to improve your emotional feedback skills

5 How to measure the impact of emotional feedback

6 Here’s what else to consider

Emotional Intelligence

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