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What are the benefits and challenges of conducting quality audits remotely?

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Quality audits are essential for ensuring that your products and services meet the standards and expectations of your customers and stakeholders. However, conducting quality audits remotely can pose some benefits and challenges that you need to consider and address. In this article, we will explore what quality audits and quality costs are, how they relate to quality management, and what are some of the advantages and disadvantages of performing them remotely.

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1 Quality audits and quality costs

Quality audits are systematic and independent examinations of your quality management system, processes, and outcomes to verify their conformity to specified requirements, standards, and best practices. Quality audits can help you identify gaps, risks, and opportunities for improvement, as well as provide feedback and recommendations for corrective and preventive actions. Quality costs are the costs associated with achieving, maintaining, and improving quality. Quality costs can be classified into four categories: prevention costs, appraisal costs, internal failure costs, and external failure costs. Prevention costs are the costs of preventing defects and errors from occurring, such as training, planning, and quality control. Appraisal costs are the costs of measuring and evaluating quality, such as inspections, testing, and audits. Internal failure costs are the costs of correcting defects and errors before they reach the customer, such as rework, scrap, and waste. External failure costs are the costs of dealing with defects and errors after they reach the customer, such as complaints, returns, warranties, and lawsuits.

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Andy Nichols CQP FCQI

"Go to" Guide | Business Advisor | Mentor | Author | I color outside the lines and do not always adopt the "conventional wisdoms" we're led to believe.
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I wouldn't say "best practice" has anything to do with internal audits. Quality costs and audits shouldn't be mixed together. They are mutually exclusive

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2 Quality management and quality audits

Quality management is the process of planning, implementing, monitoring, and improving the quality of your products and services to meet or exceed customer and stakeholder expectations. Quality management involves four main components: quality planning, quality assurance, quality control, and quality improvement. Quality planning is the process of defining the quality objectives, standards, and requirements for your products and services, as well as the resources, methods, and tools needed to achieve them. Quality assurance is the process of ensuring that the quality management system, processes, and outcomes are in compliance with the quality objectives, standards, and requirements. Quality assurance includes conducting quality audits to verify the effectiveness and efficiency of the quality management system and processes. Quality control is the process of checking and testing the quality of the products and services to ensure that they meet the quality objectives, standards, and requirements. Quality control includes identifying and correcting defects and errors before they reach the customer. Quality improvement is the process of continually analyzing and enhancing the quality management system, processes, and outcomes to increase customer and stakeholder satisfaction and loyalty.

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3 Benefits of remote quality audits

Remote quality audits are a type of quality audit that utilizes digital technologies, such as video conferencing, online platforms, and cloud-based tools, to communicate and collaborate with the auditee and the audit team. These audits offer a range of advantages, including cost and time savings due to reduced travel expenses, logistics, and environmental impact, as well as increased flexibility and accessibility. Furthermore, remote quality audits can enhance objectivity and transparency by minimizing bias, interference, and influence from the auditee's physical environment, culture, and behavior, while providing more accurate and consistent records and reports of the audit process and results. Additionally, these audits can expand the scope and coverage of the audit by enabling auditors to access and review more information and evidence, as well as to involve more stakeholders and experts in the audit process.

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Andy Nichols CQP FCQI

"Go to" Guide | Business Advisor | Mentor | Author | I color outside the lines and do not always adopt the "conventional wisdoms" we're led to believe.
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The only benefit of remote audits is cost savings. If we draw a parallel with auditors who never left the meeting room - despite being at the client's site - with remote audits, there's very little to recommend them.

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4 Challenges of remote quality audits

Remote quality audits can present a variety of difficulties, from the lack of human contact and rapport between the auditor and the auditee, which can impede trust, cooperation, and engagement, to technical issues and limitations due to the availability, reliability, and compatibility of the technology and internet connection, which can lead to delays, disruptions, and errors in the audit process and results. Furthermore, security and confidentiality risks are heightened as sensitive and confidential data and information are exposed to potential cyberattacks, breaches, and leaks, compromising the integrity and credibility of the audit process and results. Lastly, adapting to the new skills and competencies required by the remote audit environment, such as digital literacy, communication, and collaboration skills, as well as the ability to plan, prepare, and conduct remote audits effectively and efficiently, can be a challenge.

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Andrejs Boka

Information Systems Auditor at Latvijas Banka
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Audit is a mixture of observations, questions, answers, and impressions, according to which the auditor guides themselves into the necessary direction requiring more detailed analysis and information gathering. Remote audit is a half-measure that can be used in situations when it is critically necessary. Otherwise, the audit should be conducted either on-site with the auditee or with a degree of modern remote contact that allows the auditor to direct the conversation, change the perspective, and look beyond the surface effortlessly. Otherwise, it becomes an audit controlled by the auditee, which means it cannot achieve the intended goal - independence.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Andy Nichols CQP FCQI

"Go to" Guide | Business Advisor | Mentor | Author | I color outside the lines and do not always adopt the "conventional wisdoms" we're led to believe.
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In my experience, Internal audit programmes are very poorly managed. The same audit calendar is rolled out. One or two audits a year to "cover all clauses" or something equally bizarre. Time for a change! Mix up the audit planning! A schedule isn't required - planning IS. Address the needs of the customer, business and performance and stop pleasing outside auditors.

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What are the benefits and challenges of conducting quality audits remotely?

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4

5

1 Quality audits and quality costs

2 Quality management and quality audits

3 Benefits of remote quality audits

4 Challenges of remote quality audits

5 Here’s what else to consider

Quality Management

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What are the benefits and challenges of conducting quality audits remotely?

1

2

3

4

5

1 Quality audits and quality costs

2 Quality management and quality audits

3 Benefits of remote quality audits

4 Challenges of remote quality audits

5 Here’s what else to consider

Quality Management

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