Two EdTech platforms are failing to sync data. How can you troubleshoot the issue effectively?

Starting out initially, You must make sure that both of the systems have accurate access to the internet, are online and have correct authentication methods for API calls.

Start with the basics: ensure both platforms are online, your internet is stable, and you have proper permissions. Check for expired passwords and any updates or maintenance notices affecting synchronization.

Check synchronization settings for mismatches in data formats, field mappings, or sync intervals. Ensure settings align with each other and data requirements, and revert recent changes if needed.

Logs are the most crucial part of debugging. You must make sure that there are no errors anywhere and the logs are clear with nothing failing. You must have deep understanding for your server(Apace or Nginx) logs to make sure that there are no errors in it.

Check for connectivity issues by testing the network for firewalls, proxy servers, or policies blocking communication. Use tools like ping or traceroute to diagnose problems. If issues are found, work with your IT department to resolve them.

To make sure of the connection, you must ping both servers from one another. Make sure that there is no packet loss and the API keys are working as intended.

Contact the provider's support team as early as possible once you've checked the basics. They'll likely have access to tools and insights that you don't, and will be able to help you. We for instance take samples of data coming from partners to validate the format, and we have a failsafe that prevents overwriting of data if a threshold change percentage is exceeded in a period of time.

Collaborate with colleagues or experts who have faced similar issues. Explore user forums for insights and solutions, as sharing your challenge can yield valuable perspectives and solutions.

Engage with colleagues who may have experienced similar issues or who have expertise in these platforms. Also, discuss in user communities or forums where educators and technologists discuss common problems and solutions, and get valuable and innovative solutions.