登录查看更多内容

Last updated on 2024年7月22日

Supporting a peer in need of your help. Can you stay neutral while offering assistance in a support session?

由人工智能和领英社区提供技术支持

When you find yourself in the position of supporting a peer, it's essential to approach the situation with empathy and understanding. Offering assistance requires a delicate balance of being both a supportive listener and an impartial advisor. The challenge lies in maintaining neutrality to help your peer navigate through their issue without letting personal biases or emotions interfere. Staying neutral does not mean being indifferent; it means providing a safe space for your peer to express themselves while guiding them towards finding their own solutions.

此文章中的业界达人

由社区从 8 条内容中精选。了解更多

1 Peer Empathy

Empathy is the cornerstone of providing effective peer support. It involves stepping into your peer's shoes and understanding their feelings without judgment. When you show empathy, you're not only acknowledging their emotions but also validating their experience. This creates trust and a sense of safety, which is crucial for an open and honest dialogue. Remember, empathy does not equate to agreement; it's about respect and understanding where your peer is coming from.

添加您的观点

Peter Crocitto

Senior Program Lead at International Monetary Fund
举报内容
When in this situation, I do my best to remove the person from the location if possible, a place where that can open up. I let them talk and hear them out. Sometimes this works well because they are able to think it out for themselves other times I may give them suggestions on how to think through the situation or who may help them better then me.

已翻译

赞

2 Neutral Guidance

Maintaining neutrality while offering guidance can be challenging, but it's necessary to avoid influencing your peer's decisions with your personal opinions. As a supporter, your role is to facilitate problem-solving by asking open-ended questions that encourage your peer to consider different perspectives and come to their own conclusions. Neutrality helps in minimizing the risk of dependency and empowers your peer to take charge of their situation.

添加您的观点

Raju Chellaton

Group50 Consulting
举报内容
One thing that I try to gauge is if the seeker is in genuine need for different perspectives or alternate ideas before he/she is ready to make decisions or if indeed is hit some sort of mental pressure from where he/she needs guidance to get to start thinking process again.

已翻译

赞

3 Active Listening

Active listening is a skill that involves fully concentrating on what is being said rather than just passively 'hearing' the message of the speaker. It includes giving your full attention, nodding, and providing feedback that shows you understand their point of view. By practicing active listening, you give your peer the respect and acknowledgment they need, which can be incredibly validating and comforting in times of distress.

添加您的观点

Peter Crocitto

Senior Program Lead at International Monetary Fund
举报内容
This is critical skill however its hard to do, because your human your instinct is to help and say something. It is important when your taking your not listening and your maybe missing key information which help you help this person out.

已翻译

赞
Raju Chellaton

Group50 Consulting
举报内容
Active listening needs an alert mind and great patience. When the support seeker is brief and elicits response from the listener, and when the listener response is to the point ending in a way that auto-prompts the next formulation of query from the support seeker, and cycle of discussion leads moves along, my observation is that it leads to good outcomes. This allows both to learn and share during the interaction. Otherwise, I have often seen one or other person loses the thread and the conversation becomes practically irrelevant

已翻译

赞

4 Emotional Boundaries

Setting emotional boundaries is vital in peer support to prevent burnout and maintain professionalism. It's important to recognize the difference between supporting and taking on your peer's emotional burden. While it's natural to empathize with their struggles, you must keep your own emotions in check to stay objective and effective in providing support. This ensures that the assistance you offer is sustainable and beneficial for both parties involved.

添加您的观点

Raju Chellaton

Group50 Consulting
举报内容
Actually, I think the empathy factor often gets misinterpreted or misunderstood and the person wanting to offer empathy tends to instead sympathise. Among peers, active listening and offering suggestions without expecting a thank you at the end is being empathetic enough. Usually at the end of the conversation the different perspectives must allow the support seeker with some dimensions to analyse before making decisions. The decision could well be diametrically opposite of what you had say strongly recommended. You should be in a position to accept that outcome without bias.

已翻译

赞

5 Solution Exploration

Encouraging your peer to explore potential solutions is a key aspect of support. Instead of offering direct advice, guide them through the process of considering various options. This empowers them to make informed decisions and fosters independence. By focusing on solution exploration, you help your peer build problem-solving skills that will serve them well beyond the current situation.

添加您的观点

加载更多内容

6 Reflective Practice

Reflective practice involves looking back on the support session to evaluate its effectiveness and your role in it. Reflect on the strategies used, the language employed, and the outcomes achieved. This self-assessment helps you improve your support skills and ensures that you remain neutral and effective in future sessions. It's also an opportunity to identify any personal biases that may have surfaced, allowing you to address them proactively.

添加您的观点

加载更多内容

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

加载更多内容

Peer Support

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

Supporting a peer in need of your help. Can you stay neutral while offering assistance in a support session?

1

2

3

4

5

6

7

1 Peer Empathy

2 Neutral Guidance

3 Active Listening

4 Emotional Boundaries

5 Solution Exploration

6 Reflective Practice

7 Here’s what else to consider

Peer Support

给文章评分

感谢您的反馈

更多Peer Support相关文章

更多相关阅读内容

Supporting a peer in need of your help. Can you stay neutral while offering assistance in a support session?

1

2

3

4

5

6

7

1 Peer Empathy

2 Neutral Guidance

3 Active Listening

4 Emotional Boundaries

5 Solution Exploration

6 Reflective Practice

7 Here’s what else to consider

Peer Support

给文章评分

感谢您的反馈

查看其他技能