An important contributing factor can be "Integrated and Automated Complaint Management System" with Cross Cutting horizontals between regulator and telecom service providers. In simple words, every complaint is logged, and seamlessly processed between regulator and operators, with transparency. The synergy makes the whole customer communication and complaints handling efficient and effective.

-Guia de Comunica??o: Crie um guia de comunica??o que padronize a linguagem e os procedimentos usados em todas as intera??es com clientes e entre equipes. -Feedback Regular: Estabele?a um sistema de feedback contínuo onde os colaboradores podem compartilhar suas experiências e sugest?es para melhorar a comunica??o. -Transparência: Promova a transparência compartilhando regularmente os objetivos e estratégias da empresa com todos os colaboradores. -Treinamento Contínuo: Além de treinar a equipe em novas tecnologias, inclua treinamentos focados em habilidades de comunica??o, como escuta ativa e resolu??o de conflitos.Essas estratégias podem ajudar a criar um ambiente de trabalho mais coeso e eficiente, onde a comunica??o é clara e consistente

One of the key ways to enhance customer experience in telecom is through an **Integrated and Automated Complaint Management System**. This system establishes **cross-cutting horizontal communication** between regulators and telecom service providers, streamlining complaint resolution. In simpler terms, every customer complaint gets logged into a shared system where both the regulator and telecom operator can seamlessly access and act on it. Think of it as a **shared dashboard** where issues are logged in real-time and tracked from start to finish. No more back-and-forth confusion or delays in communication. Instead, both parties are working together to resolve complaints swiftly, ensuring a smoother customer journey.