A stressed staff member in higher education needs your help. How can you support them effectively?
In higher education, stress can be overwhelming for staff. Here's how to provide effective support:
- Encourage them to take breaks and disconnect from work to recharge, even if it's just for a few minutes.
- Offer resources such as counseling services or stress management workshops that the institution may provide.
- Help prioritize tasks by identifying what requires immediate attention and what can be deferred.
What strategies have you found effective in supporting colleagues dealing with stress?
A stressed staff member in higher education needs your help. How can you support them effectively?
In higher education, stress can be overwhelming for staff. Here's how to provide effective support:
- Encourage them to take breaks and disconnect from work to recharge, even if it's just for a few minutes.
- Offer resources such as counseling services or stress management workshops that the institution may provide.
- Help prioritize tasks by identifying what requires immediate attention and what can be deferred.
What strategies have you found effective in supporting colleagues dealing with stress?
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Unfortunately, stress is a common challenge in higher education. As a mentor, coach, and colleague involved in both institutional and professional associations, I am often approached by colleagues seeking support. I feel truly privileged by the trust they place in me when they open up about their emotions and challenges. While each person’s experience is unique, I generally find that identifying the sources of stress is an essential first step. By helping colleagues understand what’s contributing to their stress, we can work together to address it constructively. Listening with empathy and, when appropriate, connecting them with resources, such as counselling services or mentoring networks can make a genuine difference in their well-being.
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The first step in supporting stressed team member is to listen actively. Rather than trying to juggle multiple tasks, meetings, and students all at once, schedule sessions throughout the day to focus on things individually. Help him/her to step away from their desk or to look away from the computer and focus on a non-work-related activity. Flexibility may be the option to recharge.
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It's always good to be a sounding board for someone who's stressed out, not essentially in only the higher Ed segment but in any area of work. Speaking out relieves much of the stress since we have been attuned to keeping our emotions, ideas and other observations bottled up within ourselves. Listen to the person without being judgemental. Respond with your suggestions only if asked to, else guide the colleague towards finding the solution on his/her own.
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1) listen with the intention of understanding rather than fixing 2) check if they're up to date on their annual leave allocation. If they have a lot of leave left to take it can be an indicator of separation anxiety as a root cause. 3) ask how they want to be supported. When asked most people know what they need to do. 4) Be aware of the wider context. We all need a little stress sometimes so talking it through may be enough. Or they may need help prioritising or preparing for a conversation with their manager and or team to redistribute workload. Most often in my experience, work related stress in HE is because of unreasonable demands made of people. The more we can do to help people navigate what is reasonable the better.
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I listen carefully to identify the cause of his/her stress. To alleviate burden, I assist with specific tasks, help prioritize his/her workload, and discuss time-saving and stress-reducing techniques.
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