Physicians and IT support clash over EHR updates. Can you bridge the gap and find a solution?
Physicians and IT support often clash over Electronic Health Record (EHR) updates, but fostering collaboration can streamline the process. Here's how to bridge the gap:
How do you ensure smooth EHR updates in your practice? Share your strategies.
Physicians and IT support clash over EHR updates. Can you bridge the gap and find a solution?
Physicians and IT support often clash over Electronic Health Record (EHR) updates, but fostering collaboration can streamline the process. Here's how to bridge the gap:
How do you ensure smooth EHR updates in your practice? Share your strategies.
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??Understanding how physicians worked in the old system and trying to help them know how to accomplish that work in the new system is huge.?? ??Regular training sessions:? Continuous sessions ensure users stay updated on new features, best practices, and system changes. Training is a critical part of health information technology implementations, but little emphasis is placed on post-implementation training to support day-to-day activities. ??A user-friendly, integrated practice management
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*sighs* So you’ve got docs who can fix hearts but can't fix computers, and IT geniuses who can code anything but can't figure out why Dr. Hotshot doesn’t like the new dashboard. Here's the fix: ? Do the updates in "baby steps" Avoid the "SURPRISE! Everything's different now, good luck. ? Test BEFORE going live Let docs play with it when they're NOT trying to keep people from dying ? Regular "complaint sessions" I mean, “Structured feedback meetings.” Look, it's like a bad marriage - neither side's wrong, they just need couples therapy. With computers. *wipes forehead* And coffee. Lots of coffee.
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When physicians and IT support clash over EHR updates, one can bridge the gap and find a solution as follows: 1.Empathize and educate. 2.Start by hosting join sessions so that both sides understand eachother's challenges. 3.Understand physicians may experience problems due to time constraints, workflow disruptions or usability issues while IT support may view updates as necessary for improved security, functionality, and compliance. 4.Design EHR updates to fit seamlessly into the physician's workflow. 5.Set up structured feedback loops where physicians can report issues or suggest enhancements directly to IT. 6.Regularly review this feedback to adjust. 7.Establish a system for ongoing training. 8.Ensure clear two-way communication.
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Start an EHR development committee with you as a facilitator. Ensure ground rules that are mandatory (regulatory requirements - user friendly practices - reporting requirements…etc). Listen openly to objections and manage conflicts in balance
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Software and IT systems should be user friendly and are made for people (docs). People are not made for IT Systems. No one will complain if this principle is followed
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