To improve the online scheduling system and reduce patient frustration, consider these enhancements: 1. Simplified Interface: Design a user-friendly layout with clear navigation and step-by-step guidance. 2. Mobile Optimization: Ensure seamless use on mobile devices for on-the-go scheduling. 3. Real-Time Availability: Show real-time slots to avoid double-booking or unavailability. 4. Automated Reminders: Send SMS or email reminders for upcoming appointments. 5. 24/7 Support: Offer live chat or support options for assistance. 6. Personalized Dashboard: Allow patients to view, reschedule, or cancel easily. 7. Patient Feedback: Collect feedback to continually enhance the system. These changes will make scheduling more efficient.

Improving the online scheduling system begins with gathering patient feedback to identify specific pain points. Streamline the user interface for ease of navigation, ensuring clear instructions and minimal steps to complete appointments. Integrate real-time availability to reduce confusion and waiting times. Implement automated reminders via email or SMS to keep patients informed about upcoming appointments. Provide a dedicated support line for scheduling issues, ensuring quick assistance. Finally, consider a mobile app option for enhanced accessibility, allowing patients to schedule appointments conveniently from their devices.

Looking from a patient perspective - user friendliness, minimal number of clicks, able to see the dr profiles, locations, real-time bookings, and sending a confirmation immediately after booking. integrating well offline- with the clinical team to expect the patient when he/she arrives at the medical facility; that will reinforce the positive experience

The only way forward is to co-design system with patients. Follow design thinking approach . Collect feedback from patients and carers. We can’t get it right if we (healthcare professionals) design systems according to our assumptions on what patients need and want.

To improve the patient experience with the online scheduling system, simplify the process, offer multiple options, provide real-time availability, send reminders, offer customer support, and gather feedback. By implementing these strategies, healthcare organizations can enhance the patient experience and improve overall satisfaction.