Sharing the rules is a key factor, ensuring the team knows the shifts and consequently who to transition the on-going activity, making sure there are sufficient overlap hours during the transitions and setting a common language and format. After defining the rules it is time to define the tools, mostly communication and service management, ensuring the rules defined are reflected in the working groups and workflows, and that the communication tool allows the continuation of the work, having asynchronous capabilities but also reflecting the retention policy of your organization.

Here are some key approaches to tackle this challenge: - Establish Clear Communication Channels: Use collaborative tools like Slack, Microsoft Teams, or Zoom - whatever fits your requirements the best. Such tools allow asynchronous communication and document sharing. This ensures that team members can stay informed, even if they're not online at the same time. - Set Overlapping Work Hours: Identify core overlapping hours when most team members can be available for real-time discussions or however you require their presence in terms of availability for customer support. These windows allow for live interaction across different time zones.

With tools, it is easy to stay in contact however sometimes the tools are being misused. When managing a global team, it is important to respect time zones and holidays across different countries. For example, it is not a good idea to organize a weekly call that is 8am in USA but 8pm in Asia on Friday. While you may want every member of your team to participant in a team member, sometimes it is not necessary depending on the topic. Try to keep the global calls on critical/important where cross region discussion is necessary. Updates can be circulated and catch up individually.

Estabelecer Horários de Sobreposi??o: Identifique janelas de tempo que funcionem para todos os membros da equipe, mesmo que por algumas horas. Isso permite que as principais reuni?es e decis?es sejam tomadas em conjunto, promovendo a colabora??o. Comunicar Expectativas Claras: Defina padr?es claros de resposta para garantir que os membros da equipe saibam quando podem esperar atualiza??es ou feedback, independentemente dos fusos horários. Isso ajuda a gerenciar expectativas e evitar frustra??es.

Clearly define and communicate the roles, responsibilities, and expectations to all team members. This includes work hours, availability, meeting times, and deadlines. also Recognize the diversity in time zones and create a flexible meeting schedule that rotates to accommodate different team members at different times. This helps share the inconvenience of odd hours equitably among the team. f possible, establish local leadership or liaisons in different time zones who can coordinate and manage their respective teams. This helps in decentralizing decision-making and makes management more responsive and localised.