How would you handle a situation where top talent is being poached by competitors in the BPO sector?
In the Business Process Outsourcing (BPO) sector, retaining top talent is as crucial as acquiring new clients. When competitors start poaching your best performers, it's a clear signal to reassess your employee engagement and retention strategies. BPO involves contracting of specific business tasks, typically back-office operations, to a third-party service provider. It's a sector known for high turnover rates, which makes holding onto skilled professionals even more challenging. As you navigate this tricky situation, remember that your response can turn the tide, transforming potential losses into opportunities for strengthening your workforce.