How would you handle a client who insists on delaying preventive maintenance to cut costs in the short term?

When faced with a client insisting on delaying preventive maintenance, start by thoroughly educating them on its importance. Explain that preventive maintenance is like health insurance for their facilities - it may seem unnecessary until a major issue arises. Highlight how regular upkeep prevents costly breakdowns, extends equipment lifespan, and maintains operational efficiency. Use relatable analogies and simple terms to illustrate how neglecting maintenance can lead to more significant expenses down the road. Provide concrete examples from your experience to demonstrate the long-term benefits of proactive maintenance versus the risks of a reactive approach.

I would explain to my client that it is important to compare the savings in maintenance costs against the life cycle costs of this decision considering things like increased energy costs, loss of asset life as well as well as the increased risk to equipment reliability before making the final decision.

Partindo da premissa do cliente que por diversos motivos n?o é habituado com interven??es preventivas, sugiro uma avalia??o do seu caso, onde há benefícios para este no grau de manuten??o preventiva que melhor lhe atender. Quando o cliente n?o vai manter o seu patrim?nio a ser revisado por muito tempo, há um certo costume de sonegar algumas manuten??es na ideia de que vai "passar" aquele bem à diante. Procuraria estudar seu comportamento financeiro e se possível, o pessoal também, a fim de apresentar a melhor tratativa no objetivo de vender meu produto/servi?o.

Preventative maintenance is a good way to catch small issues before they become major issues. Example: oil leaks, if caught on time, could be as simple as an oil seal or it could end up being an engine overhaul if left unchecked.

é importante explicar ao cliente sobre a necessidade de fazer manuten??es preventivas, por vezes o cliente n?o sabe ou n?o conhece os impactos das falhas que podem aparecer ao n?o querer fazer preventivas, ent?o temos que ter a paciencia de explixar nos minimos detalhes o riscos e os impactos, a fim de que ele esteja ciente e fa?a escolhas conscientes. dando exemplos claros de falhas por se negligenciar as manuten??es preventivas. exemplo: por n?o fazer reapertos de contactos electricos num disjuntor ou contactor, corremos o risco de carbonizar a entrada dos contactos pelo aquecimento excessivo nesses pontos.

Clearly outline the potential risks associated with delaying preventive maintenance. Inform the client that equipment failures can lead to unexpected business disruptions, safety hazards for employees and visitors, and significantly increased repair costs. Emphasize that while delaying maintenance might seem cost-effective in the short term, the potential for future breakdowns and emergency repairs could vastly outweigh any immediate savings. Use specific examples from your industry experience to illustrate these risks, such as production line shutdowns, regulatory non-compliance penalties, or major equipment failures that could have been prevented with regular maintenance.

One thing have found out is preventive maintenance helps to cut down costs which could have occurred if the equipment or the machine was allowed to operate with the concept of increasing productivity. So allowing the machine or equipment to be serviced or maintain helps prevent huge costs or future cost. So when doing preventive maintenance you always have to think of it long term benefits

The risks associated with delaying preventive maintenance is always a big dilemma for everyone. The short-term savings does not offset, the potential future breakdowns, emergency repairs, and possible work downtime. The longer you wait to do your PM`s the more likely you will run into larger issues down the road.

Pela minha experiencia, é sempre melhor pautar pela preventiva, porque as corretivas s?o mais dispendiosas, ent?o explicaria ao cliente sobre os riscos que ele esta a submeter a sua instala??o pela escolha que ele esta fazer, apresentando em detealhes os possiveis riscos que ele corre ao prolongar as preventivas.

Quando trato do adiamento da manuten??o preventiva com meus clientes, sempre destaco os riscos envolvidos. Atrasar a manuten??o pode levar a falhas inesperadas e graves que n?o só interrompem as opera??es, mas também podem causar acidentes e aumentar significativamente os custos de reparo. Eu explico que problemas pequenos e facilmente corrigíveis podem se tornar grandes e complexos se n?o forem tratados a tempo. Além disso, destaco que a falta de manuten??o adequada pode comprometer a seguran?a dos funcionários e a conformidade com normas regulatórias, resultando em multas e responsabilidades legais.

Understanding the client's financial concerns is crucial. Offer alternative solutions that could align with their budget constraints without completely neglecting maintenance. Suggest a scaled-back maintenance plan that prioritizes the most critical tasks, ensuring essential systems remain in good condition. Propose a flexible payment plan that spreads the cost over a longer period, making it more manageable for the client. Consider offering a tiered maintenance package, allowing the client to choose the level of service that best fits their current financial situation while still addressing the most pressing maintenance needs.

Para clientes que hesitam em investir em manuten??o preventiva devido a custos, ofere?o alternativas que atendam suas necessidades financeiras e operacionais. Sugiro um plano de manuten??o escalonado, onde as atividades s?o priorizadas e distribuídas ao longo do tempo para suavizar os gastos. Outra op??o é a utiliza??o de tecnologias de monitoramento preditivo que identificam problemas antes que se tornem críticos, permitindo interven??es mais direcionadas e menos dispendiosas. Também proponho contratos de manuten??o flexíveis que podem incluir op??es de financiamento ou pagamento parcelado, facilitando a gest?o do or?amento sem comprometer a seguran?a e a eficiência dos equipamentos.

If the client is particular about the budgets, offer them various comparative quotes with detailed scope of works so everyone will be benefited.It is also recommended to have multiple positions since their will be financial things to be considered.

Provide a detailed cost-benefit analysis to make a compelling case for preventive maintenance. Break down the costs of regular maintenance against the potential expenses of emergency repairs and equipment replacements. Include factors such as downtime costs, labor rates for emergency work, and the lifespan reduction of poorly maintained equipment. This tangible comparison can often illustrate the financial prudence of regular maintenance more effectively than abstract advice. Ensure your calculations are accurate and tailored to their specific situation, considering their industry, equipment types, and operational demands.

Leverage the power of social proof by sharing testimonials or case studies from other clients who have benefited from regular preventive maintenance. These real-world examples can be more persuasive than data alone. Highlight stories of clients who initially hesitated but saw significant cost savings and improved operations after implementing a preventive maintenance program. If possible, include quantifiable results such as reduced downtime, extended equipment life, or overall cost savings. These success stories can help alleviate concerns and demonstrate the tangible value of staying proactive with facility upkeep.

Explain the risks and the costs that will come later is essentially. In some cases if the postponement is not so long, we analyses based on history of maintenance if we can delay for a short period. After that we make an agreement about about the best date without impact. We can also start a work together to check opportunities of cost saving, as spare part nationalization or discuss either different suppliers possibility of life cycle extension and preventive plan revision.

If the client remains hesitant, suggest planning a strategic meeting to discuss long-term facility goals and how preventive maintenance fits into these objectives. This approach allows you to address their concerns in the context of broader business planning. Show how regular maintenance aligns with their company's success, productivity goals, and long-term financial health. Develop a comprehensive maintenance strategy that ties into their business objectives, demonstrating how proactive upkeep supports their overall mission. This can help reframe the conversation from an immediate cost to an integral part of their business strategy.

Consider implementing a pilot program or trial period for preventive maintenance on critical equipment. This allows the client to see the benefits firsthand without committing to a full-scale program immediately. Offer to track and report on key performance indicators during this period to demonstrate the value. Additionally, explore innovative maintenance technologies or predictive maintenance approaches that could offer cost-effective alternatives to traditional preventive maintenance. Emphasize the potential for energy savings and improved sustainability through well-maintained equipment, which can appeal to both financial and corporate responsibility concerns.

Consider to followup regularly with the client. Always provide the effective comparisons Always ensure to perform timely PPM to avoid major breakdowns.